Harbin hotellia

Plussat: Room is okay, but staff do not speak english at all. Smell of cigarette smoke in room. But generally everything was okay.

Plussat: The location is near to the Harbin International Convention Center. It takes about 5-10 mins walk. The staffs are quite friendly and the room is clean.

Miinukset: The heater system seems like not function very well to keep the room warm enough.

Plussat: Comfy beds and large room.

Miinukset: Doesn't accept any international credit or debit cards (visa or MasterCard)! Be sure to have cash or local payment methods (wechat/alipay?). A 10min walk in the cold to the nearest cash point which will accept international cards.

Plussat: The location. Very easy to find. The room is a good size too. All is good except for the shower.

Miinukset: Due to the burst of the main pipe on the street, there was no cold water in the plumbing system. The shower was quite scorching to say the least.

Miinukset: Staff should speak better English

Plussat: Nice hot shower and comfortable bed. Fairly clean and basic, in line with what you pay for.

Miinukset: Some members of staff were somewhat helpful with tourist information while others didn't seem to know or care about anything such.

Plussat: Good location close, walking distance, to Stalin Park and town centre. Many restaurants nearby and not far from the Harbin 'central' Station.

Miinukset: No sugar, milk or coffee in the rooms. Basically a room only hotel.

Plussat: Housekeeping staff very good

Miinukset: Concierge service unable to provide suggestions on places of interest and directions

Plussat: Overall, we like the setting and our spacious room. Pretty good to celebrate our anniversary.

Miinukset: The aircon in the room doesnt work well. It is so hot.

Plussat: The room was very spacious. Staff can speak English which is very helpful. Wanda Mall is quite convenient to walk to with many eating places to try.

Miinukset: The hotel is far away from the center. If transport can be arranged it should not be a big problem.

Plussat: Modem and new design hotel . Clean and comfortable .

Miinukset: Staff very friendly . Good breakfast and service

Plussat: I like the country.

Miinukset: Staff - poor level of English, hard to communicate

Plussat: Excellent choice and good quality

Miinukset: The whole building has only one system of either heat or A/C depending on the season. Either you are roasted to death (30.5c +) or too cold depending on what kind of crazy weather system goes thru the area. It could be hot as hell one day and snow the next. Bathroom in your own room smells like public toilet.

Miinukset: Not sure they do a good job vacuuming.

Plussat: Super friendly and helpful staffs, polite and professional. Great location very close to multiple shopping centers. Really enjoyed my stay and will surly book again next time

Plussat: Everything is good!

Plussat: Very clean and modern. Amazing breakfast buffet. Will definitely stay here again.

Miinukset: Nothing

Plussat: Really big suite with great views . Close to shopping and entertainment

Plussat: -Hotel is a new hotel with elegant decoration in rooms and bathrooms -Hotel room is spacious and well facilitated -Hotel swimming pool is very beautiful and fitness center is high end

Miinukset: Heating is over my beyond

Plussat: Breakfast was ok, with enough selections for my liking. The room is good decent size for two travelers with sufficient space and not feeling crowded.

Miinukset: The location is a bit off from the city center. Travelers might need to consider if you're not driving, taxi is a must.

Plussat: Staff very friendly, though we did have a slight problem with language, though thats obviously our fault and not theirs. They all tried really hard. Bedroom and hotel very comfortable. Super 25 meter swimming pool, nice garden to walk and sit in. Great buffet selection at breakfast and evening and finer dining restaurant upstairs lovely with great service.

Miinukset: Payment process difficult as hotel insisted on us paying for extras instead of adding onto the bill. Then wouldn't accept any of of our credit or debit cards so had to make cash withdrawals even though my debit card was accepted for our room accommodation. Little far from Harbin City itself and although taxis are very cheap and easy to obtain at the hotel, getting back from Harbin City is a real problem unless you pre-book. Very few people speak English so make sure you take a translation of some kind with you.

Plussat: Everything is perfect!

Miinukset: Nothing!

Plussat: Very close to the Ice Festival

Miinukset: Not in the centre of Harbin

Plussat: The lobby staff are friendly and helpful. The room is cleaned and it always being cleaned early in the morning. The premium lounge is nice and the service is very good.

Miinukset: the breakfast quality is really average which is suppose to be must better compare to other Shangrila hotels that I had been to. No freah juices given and the service could be better. Also there are no Non Smoking room in this Shangrila. There should be non smoking rooms for guests who are non smoker. So in.summary, provide non smoking rooms and improve food quality.

Plussat: The view

Miinukset: The value for money, the cleanliness, the fact that staff did not speak english ... Very few amenities for a Shangri-La

Miinukset: No one is friendly. Guests are smoking in the halls.

Plussat: We chose Songbei Shangri-La because of its close location to Ice and Snow Festival. Top quality hotel and amenities. Whilst English is not widely spoken we had no issues at all. Staff were very helpful and attentive. A special mention to the girls in the Horizon Club with a cheery welcome each morning. Taxi trip to city Central St is around 25RMB 25 mins where you can walk to other festival attractions. Beautiful views over river of this Winter wonderland.

Miinukset: Nothing

Plussat: Front office staff connected us to the hotel affiliated taxi for our next few days travelling after listen to our story got conned by taxi at the aiport when travel to hotel. Had our meals at Cafe Song & the buffet restaurant. Had a big gym, didn't try the jacuzzi, doesn't look cozy enough. Love the clean & new rooms with good view. Overall still value for money for 5 stars bed & room!

Miinukset: Would suggest hotel take extra step to email hotel guest before check in to offer paid airport transfer so that will not be conned by taxi at the airport. Pls ask the taxi how much first, it shouldn't cost more than rmb150-180 if by meter from airport to hotel. We were charged rmb350. We only knew we got conned and felt fishy when taxi dont want to drop us at the hotel entrance. Take their car plate number so hotel can help u lodge complain of the taxi con if unfortunately happened to u too. Cafe Song had some inconsistent experience. Ordered 2 roasted pigeons, first one came dissapointed with the taste, was cooked with overnight recycled oil. Second one came, taste ok, cooked with fresh oil. When called the restaurant manager to check, he advised that 2 was cooked by 2 different chef.