Harkova hotellia

Plussat: Hotel design and hotel restaurants and good location and money exchange

Miinukset: Sometimes, I need to try my key a few times before it made the elevator work.

Plussat: Great staff! Very friendly and accommodating. Most speak English.

Miinukset: I can't think of anything I didn't like. In fact, I extended my stay.

Plussat: Wonderful, friendly staff, excellent breakfast. Very nice surprise to come to such a lovely hotel.

Plussat: I would recommend this hotel for sure. The rooms are clean, very quite, cleaning service in the PM hours. Great breakfast and service staff. I had my birthday on the day of arrival and got a complementary from the hotel staff. Thank you so much, it made my day! :)

Plussat: Nice hotel. Modern rooms good staff nothing to criticize

Plussat: Value and location

Plussat: If you want quiet don’t stay above the 7th floor due to music coming from the Sky Lounge

Miinukset: Noisy rooms

Miinukset: The price expinssive(4900 uha) than payed by booking for the same room (4600 uha)!!!!!

Plussat: Hotellin henkilökunta on pääosin englanninkielen taitoista, avuliasta, kohteliasta sekä huomaavaisen iloisesti kaikkia asiakkaita palvelevia, pirteitä ammattilaisia. Missään yksittäisessä asiassa ei moittimista.

Miinukset: En voi tällä kertaa lainkaan moittia ko. hotellia mistään yksittäisestä asiasta.

Plussat: Returning and enjoying the same amenities I did seven months earlier. 2nd floor restaurant and 11th floor extras make this hotel and the stay a pleasurable experience. Breakfast is perfect! Currency exchange and coffee bar are so convenient. Staff appears motivated and acts professionally.

Miinukset: Cannot think of anything to list.

Plussat: Every little thing. Spa, food, location and room service.

Miinukset: Absolutely nothing!

Plussat: Here is like a my second home :) very close Everwhere , good ambiance, klas and elegance , comfortable and have very good staff.

Plussat: Staff very friendly and professional including Anastasia on reception amongst others

Miinukset: Nothing really albeit if larger would accommodate a gym and spa but too small

Plussat: It's unique design, exceptional services, fabulous breakfast and central location are keys to the outstanding experience. Special thanks to the lady in restaurant which fulfilled my extra request of mixing some staff in breakfast (it is flexibility for customer satisfaction leading to exceptional services). There is a cleaning tap in WC which brings versatility. It was my pleasure to walk through the stairs enjoying every design detail (you should see it by yourself).

Miinukset: As a whole my experience is outstanding. There are of course small areas to improve like: 1. Mini fridge/refrigerator is too noisy (I should deduct 1 point but I didn't :) ). I believe it is due to special wooden stand. There should be rubber mat in order to insulate resonance. 2. I did not notice any lift (it might be hard to go through stairs for disabled persons).

Plussat: Everything was great, very nice place to stay while in Kharkov. Their assistance was very good in all aspects of my stay. Very friendly hosts to work with, they were very helpful with all my needs.

Plussat: Hotel is very clean and beautiful. Room is not very big but very comfy. Really comfortable bed and great pillows, super quiet - perfect place for good rest after long working day. Breakfasts are awesome. Will definitely stay here next time.

Plussat: Bed was comfortable. Breakfast was amazing

Miinukset: Everything was great

Plussat: Very nice decoration. Clean. Comfortable. The best hotel in kharkiv

Plussat: Very quaint and charming. Staff was very friendly. Breakfast and restaurant where A+.

Miinukset: It's small so not many facilities.

Plussat: Everything, it's my second time there and it's my favorite hotel. Spotless bathroom, super comfy bed, amazing staff, friendly cook and service. Check-in and check-out very easy. Just few minutes from the main train station and price is so affordable.

Plussat: Personnel was very friendly and connected with me through WhatsApp and Viber prior to arrival. The location was easy to walk from the railway station. There is a small restaurant in the hotel that even provided a night menu. They offered to make breakfast extra early for us to catch the train on time. The interior is very beautiful and clean and plenty of parking place on the property.

Miinukset: The bathroom was a little bit small.

Plussat: The room, was clean and comfortable. Good staff too

Plussat: nothing

Miinukset: all

Plussat: Very friendly, uncomplicated stay. Localisation was perfect for us- quiet but although no problem to walk or go by tram to famous places. Pity we couldn’t stay longer than one night, because we were surprised about the beauty of the city. We will come back!

Plussat: Nice, small hotel, close to railway station but not so close to city centre. Everything is new and clean. Exceptional staff, always on service. If i ever come back to Harkiv I will definitely stay here.

Miinukset: Nothing special…

Plussat: Siisteys, raikkaus

Miinukset: Kahvia ei oikein saanut

Plussat: The highlight of my stay was the wonderful hospitality by the registration staff, Kate and Tanya in the restaurant staff.

Miinukset: The reasonable prices in the restaurant

Plussat: The place is amazing and our room, in particular. Staff is very kind and polite. Room looked exactly like photos. We ordered food, it was tasty and fresh. Bottom line, I really recommend staying here!

Plussat: Hinta/laatusuhde erinomainen. Siisti hotelli ja kaikki pelasi odotusten mukaisesti - melkein.

Miinukset: Aamiainen oli vasta kahdeksalta. Seitsemän sopisi paremmin.

Plussat: great staff, very friendy, very helpful, fluent in english at the reception desk which is also very handy. The breakfasts were super tasty and delicious, and the restaurants looks classy, with smooth jazz music in the background. Again, great location, great staff, great food. I strongly recommend!

Plussat: Hotelli oli siisti ja hyvällä paikalla

Miinukset: Äänietistys oi aivan surkea, jos haluaa nukkua, älä valitse tätä hotellia! Tavallinen puhekin kuuluu seinien läpi jakäytävästä.Aamiainen oli suppea, pöytään tarjoiltuna munakasta tai puuroa ja toastia. Ei hedelmiä tai vihanneksia. Ylimääräisestä kahvikupista veloitettiin. Ei koskaan enää tänne.

Plussat: Clean, central location, great breakfast, food service

Plussat: Its my second stay on this hotel. It is not an inexpensive alternative, but it worths by its outstanding breakfast and very good location (nearby the Opera building-300m to Sumska). Room standard (furniture/shower, etc) is very good. Airport taxi transfer was great (with a brand new/clean car), just payed normal transfer fee. It is definitely occupying top position in my preferred hotels list.

Plussat: Room with high ceilings, perfect warm temperature despite cold weather. Perfect breakfast a la carte.

Miinukset: Can’t think of anything

Plussat: Nice and clean. Very well located.

Miinukset: Nothing

Plussat: Location , price and super friendly staff and most rich and delicious breakfast!

Miinukset: Bed was a bit hard. Ordered double room and Had room 3.1 which had not so comfy mattress.

Plussat: Good location, nice room, great food

Plussat: Surprisingly great place Really good restaurant too

Miinukset: --

Plussat: Lovely stay and great staff!

Plussat: The room was clean and big enough. The bed was also comfy.

Plussat: The hotel was extremely clean and beautifully decorated. The staff was very courteous and helpful with arraigning taxi's and making my vacation there memorable. The breakfast each morning was fantastic. I will stay there again when I return.

Plussat: Nice, clean and comfortable rooms; good breakfast included. Friendly staff who speak good English - and a great location.

Plussat: Have stayed at this property many times and have never been disappointed. Staff friendly and helpful. Location central and convenient to most things. In my opinion one of the better places to stay in Kharkiv.

Miinukset: Not much to dislike!

Plussat: Everything. This is a truly spectacular facility in every respect possible...and at a really great price too. I am planning a return trip to Kharkiv and I will definitely be staying at the Aurora again.

Miinukset: Nothing.

Miinukset: They need to learn English language

Plussat: the staff was always willing and able to help. Rooms were clean and well maintained. Surroundings were comfortable and pleasant. Very short walk to city centre.

Miinukset: would be hard pressed to find a complaint

Plussat: Nice hotel in the center, good breakfast

Plussat: Great accommodation and location

Miinukset: I have been billed twice for the same amount. They promised to resolve this promptly but no luck so far. No flexibility for early check in.

Plussat: This was my third visit to this hotel, but will not be my last. The staff and facilities are wonderful. I cannot express how pleased I am to stay at this property. On my prior visit I lost a pair of fleece lined calf skin gloves, I assumed they were lost forever, on check-in this trip, my gloves had been found along with a pair of merino wool socks and a shirt I didn't even realize I had left. I was delayed in my flight, and the hotel re-booked my stay with no charge for the day I was to arrive. I love this hotel.

Miinukset: I have nothing to say here, this hotel is everything I could ask for.

Plussat: Very kind and helpful staff, clean hotel, tasty and diverse breakfasts, original atmosphere related to Gogol's character Chichikov, nice decorations and an exemplar of Gogol's Dead Souls as a gift.

Plussat: As always, I had a really great stay at the Chichikov Hotel; I have been here quite a few times before and I always return for the lovely rooms, friendly staff, great location and very nice breakfast, The hotel really is located in a nice central area but in quite side street so its very peaceful. They have a nice bar / coffee bar too. I highly recommend this great value hotel :)

Miinukset: Hotel not able to include bill of the restaurant onto bill of the room. As a results instead of using hotel restaurant I always choose some other place at the city.

Plussat: This is the fourth visit to this hotel, I will continue coming here anytime I visit Kharkiv. There is a feeling of being home in this hotel, the staff makes each guest feel welcome and valued. When I arrived to check in, I was greeted by name before identifying myself. The location is fantastic, the New Year celebration in the main square was a few minutes walk. There are great restaurants nearby and the hotel restaurant has a great menu as well. I love this place.

Miinukset: There is nothing that didn’t like about this property.

Plussat: Will always be there when am in the city

Miinukset: They got my breakfast order wro

Plussat: The breakfast is excellent and very well served. Instead of a regular buffet you can choose à la carte. There is a great patio for drinks and dinner.

Plussat: Really pleasant staff and ambiance. Good smell, comfortable temperature in the room, possibility to open the window for the fresh air ; clean and tidy ! Amazing !

Miinukset: Everything was fantastic!

Plussat: Meeting expectations. They were nice to let me check in few hours earlier than regular time. Breakfast is good. It's a little bit strange to have windows small and situated right under the ceiling, though the rest of design fits the style. Gym is an advantage.

Plussat: Very nice apartment to stay in Kharkiv. It's in a quiet neighbourhood and the zoo and park area is about 15 minutes walk. As for the centre, it may be too far to walk back to the room in the eveining after a long day out but taxi is very cheap here. The deco is unique and the furnishing is in a good state as it looks like it had been renovated recently.

Plussat: Clean and new hotel - but no heating. Friendly staff. Clean bed .

Miinukset: Central heating did not work - and no floorheating in bathroom - and you can imagine how does it feel when the floor is made from stone - it was icegold. And there was no ventilation so they have clearly a moisture problem in the rooms - there was already a mold problem - we even get some serious reactions - reason was mold. With these reasons - even it is relatively new hotel - it need quick and big renovation.

Plussat: Location, design

Miinukset: Breakfast, staff does not know to much about payment options, so you don’t feel like they try to help you, which is inconvenience. The shirt I gave for washing, did come back to me with one size smaller.(((

Plussat: Location very close to the airport.

Miinukset: Strong strange smell in the room, loud noise, staff are not welcoming.

Plussat: It was clean and a good atmosphere and friendly

Miinukset: It was all good

Plussat: Great location close to the airport

Plussat: Close to airport very clean n nice hotel

Plussat: Everything was perfect. Thank you for the great stay.

Plussat: Henkilökunta ystävällistä

Miinukset: Kahvia liian vähän aamupalalla. Varaus meni pieleen vaikka ennakkoon sähköpostia että soitto, ehkä koska sähköpostit kiertää Booking.com kautta eikä suoraan hotellin kanssa keskustelua

Plussat: Wow nice location nice rooms.And the food I have no words absolut fantastic thanks to the kitchen that’s have Star Niveau from dinner to breakfast all perfect.The Sauna a dream verry verry nice ambient.I will come back one the best hotels in the city thank you.

Miinukset: The Lift its verry loud but maybe only technical Problem.The Personal sorry but a smile says more than thousand words.Just smile and be friendly that’s awaiting the guests

Plussat: Excellent food and service

Plussat: While not in the city center, the hotel is a 2-min walk from the Metro which easily takes you anywhere. Super-friendly and helpful personnel (thank you, Vladislav!!), nice and clean rooms with everything needed, excellent breakfast included, 24-hr open restaurant (!). Also, 24-hr open supermarket is within a 5-min walk. Very pleased with my stay, will be back!

Plussat: Great ppl working there, Nice hotel, Great food in the restaurant, Location is a bit further from the city center but with a uber its a quick ride.

Miinukset: everything was great. The location is a bit far from the center, but I knew this before I booked.

Plussat: The restaurant is opened 24/7. Food is delicious. Nice staff.

Plussat: It's in the city center. Breakfast is nice. Value for money is way high. The rooms are very warm and clean. It is not a big hotel so you should not expect it to be crowded.

Miinukset: 2 of the mornings the water pressure was so low it was not even able to heat it well. But they solved the problem somehow the day after

Plussat: Location is okay!

Miinukset: Warm water wasnt working couple of times! Water pressure minimal. Small rooms!!! Even the superior rooms. They didn't even apologize for the water. Came on Monday 10 minutes past 10 O'clock at breakfast and had to pay for breakfast as only till 10. Tried to use my free welcome drink voucher and they didn't accept. Strange place to me...

Plussat: All good.

Miinukset: TV was not working.

Plussat: Great staff, also helped to organize the airport transfers. Central location. Delicious breakfast and menu a la carte. Wonderful room with the roof windows and comfy bed.

Miinukset: Early mornings almost no pressure with water supply. Needed to stand in the shower waiting for the water.

Plussat: Very friendly staff, good clean room, good wireless.

Miinukset: Room was small, but everything else was very positive.

Plussat: It was good nice and decor, it was clean, the ceiling is high

Miinukset: But a little bit cold and i was get cold

Plussat: Excellent location and very helpful staff

Miinukset: Design of rooms is not so nice.

Plussat: Eben They did not know English they did try to understand

Plussat: Excellent service despite not speaking a common language. The staff was so kind and would go out of their way to please you. It was nice to have the common area to meet in the evenings. The rooms were clean. Towels and bed linens are not 5 star, but adequate.

Plussat: A wonderful little hotel right next to the university. Great staff and many amenities. It is an amazing value!

Miinukset: I have absolutely no complaints.

Plussat: Staff was very polite and helpful

Miinukset: A bit cold, as heating season did not start, but electric heater solved the problem.

Plussat: Sijainti oli hyvä. Siisteys ja hotellin oli koko hyvä. Osa henkilökuntaa oli hyviä.

Miinukset: Kahvia liian vähän ja kesti saada, vaikka kahvi on tärkein

Plussat: Good breakfast. The room was specious enough. Waiting stuff was excellent!

Miinukset: Inattentive personnel. Very! Strange design of my room - it had Jacuzzi in the middle of it!

Plussat: Over all it was fine

Plussat: Clean, location is perfect.

Miinukset: Nothing, all was fine.

Plussat: Everything, very clean and nice ace, staff very friendly , good food, everything was perfect... Highly recommended yo anyone, and definitely will return

Miinukset: No complains....

Plussat: Very nice hotel. Service is excellent, cheff excellent, very clean, luxury

Plussat: Second time I’ve stayed at this hotel,close to public transport and couple of restaurants

Miinukset: Didn’t end up having breakfast as taxi was booked through hotel,but it took too long to serve the omelette I ordered

Plussat: Staff was very helpful!

Miinukset: Wasn’t in the center of the city, but the Metro System is excellent and inexpensive.

Plussat: Perfect location and very friendly stuff!

Miinukset: Sofa have some dirty

Plussat: Great

Miinukset: It was very clean

Plussat: Near a big supermarket, and near a traditional market. Very clean and modern looking. Loved the decoration. Breakfast is better than most in ukraine.

Miinukset: 70 hrivna for taxi to city centre.

Plussat: comfortable and silent, nice quality and Symbol of hotel is a legend aircraft AN-2, which i have so many flights when i was young, very nice nostalgia

Miinukset: nothing

Plussat: Excellent stay. Staff were superb especially Elena and Dasha. They were so friendly and always had a smile and time to chat.

Miinukset: Liked everything.

Plussat: The standard twin is quite spacious and clean. Beds are wide and comfortable. Bathroom was exceptionally clean.

Miinukset: The breakfast is quite limited, although you shouldn't expect much for such a very small price. If you still want to have breakfast here I would suggest to choose meat pancakes (it's called 'bleny' in Russian) - they were quite good.

Plussat: Everything was goos, except two points: Problem to issue an invoice on foreign company. Finaly solved! If you want to invite somebody to your room, need to kick him/her off latest at 23:00 o'clock! :)

Miinukset: Everything. The summer terrace is great!

Plussat: The girls at the front desk were friendly and beautiful. The food was excellent

Miinukset: Nothing every thing was great. Staff room restaurant all great forbthe price they were fabulous

Plussat: It is not too far from the centre but still in a reasonable calm district. In the summer it has a bar/terrace outside that may be nice. The bath room is fine and modern. For the rest it is not the greatest hotel.

Miinukset: We were given a one page contract to sign on checking in, more like renting an apartment than staying in a hotel. I guess the one who made the rules needs this paper because the believe seems to exist that travellers will wreck the place. A bit of an insult to any guest. The rooms are kind of OK, but the beds are horrible. First and all, when you want to sleep you need to make your own bed first. Sheet and cover are provided separate and its your problem to put it together. A real fun surprise late at night. If you like to lie on a metal frame that pokes in your back and makes you want to stand up early, this is your place. Though the overall experience is not too bad, the mattress in my room was completely worn out and very uncomfortable. Breakfast is an experience. Instead of a buffet, it is back in time and you are given a choice of 2 types of luxury of breakfast with 3 choices each. To be decided before going to the restaurant. One coffee or tea, if you want more you need to pay. It is not expensive, but also not great. Overall, a mediocre experience in a city that does not have a great choice of hotels yet.