Fairfield Inn and Suites by Marriott Oakland Hayward

We were told that the room we booked had a Sofa bed but it didn’t. The staff was not willing to correct their mistake in informing us

Breakfast options were great. They varied day to day and items were fresh.

Worn fabrics, all old furniture and appliances stacked out in hallways. No Communication previous regarding undergoing renovations. No discount for the issue either. Gym was closed on first day due to renovations. Security doors propped open by rocks. Workers (non Hilton employees) working in rooms , speaking too loud and playing music. No water pressure, shower head not working, cover to air conditioner broken, missed a day of room cleaning after the housekeeper knocked on the door to inform me she wanted to clean the room. Check in was as slow as one computer was down, the other was in training. Was not checked in correctly, went upstairs and received a call to come back downstairs, no receipt was given. Upon checkout representative did not know how to check me out correctly.

Location and breakfast

Tv did not work, I was over charged for room compared to price I thought I was getting on booking.com and when I brought it to front desk staff's attention upon checking out, they told me there wasn't anything they could do.