Staff were excellent
The comfort , silence and the cleanness in the hotel. The hotel procedures hotel are as an european hotel ( I was expecting an american procedure ). By the value of money I recommend this hotel.
The staff of the hotel needs to be better trainned to provide information about the city and surroundings.
View of the river/river walk to downtown was nice. We enjoyed the walk, but it may be far for some (2Km). The king size bed was very comfortable and the sheets were soft. We booked business room, which entitled us to the business room only for snacks and breakfast. It was a nice quiet area for sitting, reading, eating and worth the extra money. The breakfast was very good.
Check out was slow
The hotel bar and staff was friendly with an excellent atmosphere.
the location was not great. There was nothing else nearby. We had to go into the old town to find anything of interest.
Friendly, clean and nice hotel
The sap facilities might be more attractive
During his stay at the hotel most of all I liked how the staff restaurant
I did not like that from my hotel bill withdrew the amount is more than I spent. So, during my stay my account was blocked more than 4000 euros, while the cost of my stay was 2800 euro. At the reception I was told that within 3 days the amount will be refunded to me, but the last 7 days, and the money to my account and not credited. I think that this is not good practice to hotel
Very comfortable room, with attention to details. Nice swimming pool and gym facilities, excellent choice for breakfast
The food was great and the location suited us very well
Easy to find close to the old town. You get what you expect
Service in the bar, we finally left without being serviced.
dinner on the sept 19th was not good. My steak was luke warm to cold. I was very dissapointed. I am Marriott Vacation Club member.
The bathroom needs complete remodling and renewing.
Karl Theodor -silta ja Heidelberg Zoo sijaitsevat 10 minuutin ajomatkan päässä majoitusliikkeestä. Käytössäsi on business center, express-uloskirjautuminen ja ilmaiset sanomalehdet aulassa. Käytössäsi on lentokenttäkuljetukset (saatavilla ympäri vuorokauden). Jos saavut autolla, voit pysäköidä helposti, sillä maksullinen omatoiminen pysäköinti kuuluu myös palveluihin.
Perustuu 668 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.