Heidelberg hotellia

Plussat: Staff very friendly and efficient

Miinukset: Poor location if you want to go into the city

Miinukset: you need a car if you stay there...

Plussat: I llike the comfort, the breakfast and the hotel facilities.

Miinukset: When I made my reservation online I checked not smoking room. In my check in I was given a smoking room. Of course, the reception clerk changed the room, but he said the hotel is not obligated to follow the guest options.

Plussat: It is clean and quiet.

Miinukset: There is no lift. We have to carry our luggage to go upstairs.

Plussat: confusion and expensive brekfast

Miinukset: expensive brekfast 15 euro person in not came again

Plussat: Personnel were very helpful, and breakfast was very good.

Miinukset: No elevator, therefore not handicap friendly; outrageous prices for internet use.

Plussat: It was clean and quiet.

Miinukset: Room was small as compared to others I stayed in. Did not like twin beds separated. Breakfast was good.

Plussat: the breakfast

Miinukset: guests have to pay for the htel parking

Plussat: The room was spacious, the breakfast was very good.

Miinukset:

Plussat: Staff was very hepful and polite, hotel was very clean

Miinukset:

Plussat: Great hotel in excellent location.

Miinukset: The air conditioning didn't work in July making it difficult to sleep.

Plussat: Breakfast buffet. Very good and much better than similarly priced breakfast from Leonardo hotels nearby.

Plussat: Great city; very friendly and convenient to all. Also has great beer!

Miinukset: All good

Plussat: Hotel was very nice looking from the front desk. I really hoped I could stay there. Staff was helpful and made sure I was as taken care of as I could be for the situation

Miinukset: I booked only to turn up and find that their was no availability so I was shipped to another hotel that was not as nice.

Plussat: The hotel was centrally located to the main train station which was fantastic. The staff helped us as soon as we walked through the doors and there was a small refreshment stand with candy and water. The rooms were small however clean and the window opened to overlook the lovely landscape of Heidelburg. The sauna area was lovely and very soothing after a long day of travelling. However the water station is as empty and there was a mountain of dirty towels with few clean ones to use. The beds were comfortable however the sheets where scratchy and made for a mediocre sleep. On the plus side, breakfast was lovely and had many options to choose from. Would attend again if the rate was less as scratchy sheets make for a less than perfect night's rest.

Plussat: Modern, comfortable, well-maintained

Miinukset: About ten minutes walk to the old town: for sightseeing something closer might have been better.

Miinukset: I had to stay in a smoking room despite having notified weeks in advance that i was a non smoker! very displeasant experience!

Plussat: good location close to the altstadt, very nice room and excellent bar with a big screen for sports

Plussat: buffet breakfast, efficient service, polite manner, great locaton, great facilities.

Miinukset: wifi was terrible, when our power went out reception didn't do anything about it until i asked 3 times.

Plussat: Large room, convenient location directly between the HBF and Altstadt

Miinukset: Way too expensive for a basic room

Plussat: loved those mosaic tile heated lounges. they were really incredible after a cold day of visiting heidelberg

Miinukset: thermostat on furnace still kept room to warm. perhaps going to digital would be easier to work.

Plussat: For whatever reason best know to the hotel, we paid for a regular double room through the site, and ended up with a suite. I am sure that we were just very very lucky, but the hotel is fantastic. The rooms that we saw are all to a high specification and the staff are very helpful. As a little tip the rooms are over 30 Euros cheaper if you specify no breakfast.

Miinukset: It is a bit of a walk to the old town, 20 minutes, but it really isn't that big a deal and should not put you off.

Plussat: Convenience of underground car park

Miinukset: When arriving by car not too easy to see the entrance, which if you pass it involves a tricky manoeuvre - I nearly had an accident

Plussat:

Miinukset: the air conditioning was not working, we complained 5 times and instead of telling us it was out of order, apparently for some time, we were told that they were adjusting the temperaure to 0 degrees C, which of course didnt work! we received different excuses, technicians not available, other rooms had the same problem etc

Plussat: lots of space, plenty of options at the hotel:gym, pub, rest., rental bikes.

Miinukset:

Plussat: It has all that you need as restaurant, bar and a excellent spa.

Miinukset: Our room was a litle small and do not has captain bell to help us with the luggage

Plussat: Nice breakfast and friendly staff. Our overall stay was great since the staff and the room quality (despite the narrow bed) were of a great value.

Miinukset: Spa a bit outdated and slippery due to the type of tiles. Bad service in the spa.

Plussat: location

Plussat: Facilities are outstanding, great pool area.

Miinukset: Checked in a 1400, tried to make a reservation to the restaurant only to be told that is was already booked/reserved by an entire group. Parking is expensive, but I've always complained about it and it will never change.

Plussat: The room was spectacular! Very comfortable, well furnished- amazing night sleep! the spa area was very nice- very clean and large enough to accommodate everyone without feeling crowded. it was quite close to the city and very accessible by car from the motorway.

Miinukset: The breakfast was ridiculously over priced! We didn't try it but were quite insulted that in such a nice hotel they have the audacity to charge that much for some bread and eggs! The parking as well was ridiculous especially because from Saturday afternoon until monday morning its free to park on the street (highly recommended).

Plussat: Very helpful staff and excellent location

Plussat: Nice and clean room. Easy access to public transportation. There are restaurants and shops when you walk across the street.

Plussat: SPA and GYM

Miinukset: -

Plussat: Mukava huone, kylpyamme kiva rentautumiseen, keskustassa ja tupakointi kieletty huonessa. Henkilökunta mukava ja avulias.

Miinukset: ei

Plussat: Erittäin hyvä sijainti lähellä keskustan kaikkia palveluja, vanhaa kaupunginosaa ja linnaa

Plussat: It's location to the shopping center & attractions, also the very friendly & helpful staff, along with the clean lesure facilities.

Miinukset:

Plussat: The central location, and elegant feel.

Miinukset: Breakfast price. Although the food was great, I felt it was overpriced.

Plussat: location

Miinukset: noise from pumps?or heating/cooling equipment

Plussat: pool, breakfast

Miinukset:

Plussat: The staff was helpful and friendly. It's not too far from the old town (15 min walk).

Miinukset: Parking is expensive though street parking is available. Internet is expensive (Euro 10-20) and is slow even with the "premium" option. Cleanliness not up to the standard expected of a Euro 140+ hotel.

Plussat: It was quite ok, the room was clean, and the hotel staff was good and professional.

Miinukset: Too expensive to use WiFi

Plussat: Staff has an excellent attitude, they even let us checking in upon arrival around 9.3am. The hotel is modern and comfortable. Breakfast was also very good.

Miinukset: Nothing really. Would love it in the heart of old town, however it is closed enough.

Plussat: The restaurant is very good!

Plussat: Its really central and the room is a good size. good value.

Plussat: Hotelli on aika hyvällä paikalla ja siisti. Henkilökunta oli mukavaa ja kielitaitoista. Voisin mielelläni yöpyä kysesessä hotelli uudestaankin.

Plussat: Huone oli hyvän kokoinen. Sängyt olivat mukavat ja aamupala erinomainen. Sijainti oli myös hyvä

Miinukset: Alussa hanasta tuli ruskeaa vettä.. onneksi se kirkastui tovin kuluttua.

Plussat: The room was clean, nice, and I had an excellent view of the city from the 10th floor.

Miinukset: The restaurant staff made a mistake the first morning by letting us in for breakfast without informing us of the 18€ per person cost. They blamed the fact that they were busy and then tried to charge us for the cost. A short discussion with the front desk rectified this problem.

Plussat: excellent stay

Miinukset: the bath towels

Plussat: location and rooms

Miinukset: no

Plussat: Friendly and helpful front desk staff.

Miinukset: Very noisy location. Outdated bedding. Mattress springs poking throught the bedding.

Plussat: nice hotel, quite street, good location, helpful staff, value of money, definitely will go again

Miinukset: there isn't any water cooking facilities, a kettle would be helpful

Plussat: Staff were excellent

Plussat: The comfort , silence and the cleanness in the hotel. The hotel procedures hotel are as an european hotel ( I was expecting an american procedure ). By the value of money I recommend this hotel.

Miinukset: The staff of the hotel needs to be better trainned to provide information about the city and surroundings.

Plussat: View of the river/river walk to downtown was nice. We enjoyed the walk, but it may be far for some (2Km). The king size bed was very comfortable and the sheets were soft. We booked business room, which entitled us to the business room only for snacks and breakfast. It was a nice quiet area for sitting, reading, eating and worth the extra money. The breakfast was very good.

Miinukset: Check out was slow

Plussat: The hotel bar and staff was friendly with an excellent atmosphere.

Miinukset: the location was not great. There was nothing else nearby. We had to go into the old town to find anything of interest.

Plussat: Friendly, clean and nice hotel

Miinukset: The sap facilities might be more attractive

Plussat: During his stay at the hotel most of all I liked how the staff restaurant

Miinukset: I did not like that from my hotel bill withdrew the amount is more than I spent. So, during my stay my account was blocked more than 4000 euros, while the cost of my stay was 2800 euro. At the reception I was told that within 3 days the amount will be refunded to me, but the last 7 days, and the money to my account and not credited. I think that this is not good practice to hotel

Plussat: Very comfortable room, with attention to details. Nice swimming pool and gym facilities, excellent choice for breakfast

Miinukset:

Plussat: The food was great and the location suited us very well

Miinukset:

Plussat: Easy to find close to the old town. You get what you expect

Miinukset: Service in the bar, we finally left without being serviced.

Plussat: Lage

Miinukset: dinner on the sept 19th was not good. My steak was luke warm to cold. I was very dissapointed. I am Marriott Vacation Club member.

Plussat:

Miinukset: The bathroom needs complete remodling and renewing.

Miinukset: when I booked it was mentioned a sauna and fitness room would be available which wasnt, also was not clear that breakfast is not included

Plussat: Nice room decoration, very clean, great location, very friendly staff, good quality breakfast.

Miinukset: Only wired internet access (but free internet!). Single room was tiny, good only for a two-night stay. Better get a double room for single use.

Plussat: The hotel environment is nice, no too far from the train station. not expensive. I am happy to select this hotel for my one day stop in heidelberg.

Plussat: Hyvä ja erittäin siisti hotelli. Myös aamupala oli yllättävän hyvä, vaikka olikin maksullinen (7 €). Pieni kävelymatka raitiovaunupysäkille (250m), ja reilut 5 min. ratikalla kaupungin keskustaan. Asiallinen sijainti siis, ja todella hiljainen hotelli, joka myös plussaa.

Miinukset: Herättiin patterin naputukseen yöllä, vaikka patteri oli kiinni!

Plussat: best value for money. I would suggest this hotel without any doubt

Plussat: Good hotel with reasonable sized rooms. Location is in a business district area and away from the main city sites. Hotel staff was friendly and helpful with site seeing passes and transportation. Good typical breakfast.

Miinukset: Location was within a walking distance (~1 km) of the train station; however, it is in the opposite direction of all the main city sites. However, they are easily accessed with frequent and easy public transportation.

Plussat: It was very clean, and it had easy access to the city center by light rail.

Miinukset:

Plussat: Nice to stay in a pretty new hotel. Nice flat screen tv.

Miinukset: No telephone in room. Single room small (double room ok).

Plussat: Todella ystävällistä henkilökuntaa.

Plussat: Henkilokunta oli todella mukavaa ja palvelu hyvaa.

Plussat: it's a new hotel

Miinukset: They do not use keys. You need a door code to get into the hotel after 11pm and into your room (at all times) as well.

Plussat:

Miinukset: Had to pay for parking, 6 Euros PER vehicle!

Plussat: We were looking for a clean and comfortable and affordable room for the night and this was exactly what we got. It was very clean, spartan, but also inexpensive. The staff was very friendly, the bed was comfortable and it was in an excellent location for us.

Plussat: The front desk staff made every effort to be helpful even with issues beyond their control.

Miinukset: The location was farther than we expected from the old city.

Plussat: Nice staff and good transport connections

Plussat: Privacy

Plussat: Clean room and excellent location

Plussat: Great location because it is just beside the Heidelberg Main Train Station. It has a Mc Donald's beside it too and a good restaurant called Zapata. We took a taxi worth 8-10 euro going to the shopping district in the Old Town, not bad considering we were two in every ride.

Miinukset: The bathroom is really small, well you get what you pay for.

Plussat: Very good position near the railway station.Very clean, friendly staff. Good heating in the cold season.

Miinukset: Very small bathrooms. The rooms in the back are a little noisy ( train traffic).

Miinukset: Rautatieaseman melu estää nukkumisen yöllä

Plussat: Simple normal hotel. Nothing extra fancy. Breakfast was extra, but content was good. Free Parking.

Miinukset: Small rooms & Especially toilet/shower. OK for 1-2 night, but no longer.

Plussat: Compact and easy for a short stay.

Miinukset: Staff could be more helpful and nice. The room facing railwasy is kind of noisy at night.

Plussat: Olimme puolisoni kanssa liikkeellä henkilöautolla. Sijainti oli tarkoitukseeme hyvä. Autolle löytyi maksuton pysäköintipaikka asiakkaille varatulta alueelta. Huone oli siisti, uudehko, tehokkaasti sisustettu , rauhallinen ja ilmastoitu. Pufeaamiainen oli monipuolinen, runsas ja laadukas hintaansa nähden.

Miinukset: Yhteysdet hotellin ja vanhankaupungin välillä julkisin väinein olivat illalla huonot (ei toki hotellin vika).

Plussat: Appreciated the clean bathrooms and location. This hotel should be of particular interest to those traveling by train due to its location across the street from the train station in Heidelberg. Excellent access to city trams as well.

Miinukset: As with many hotel bathrooms in Europe, the size has been reduced to an almost-unusable size. In fact, we noted that the bathrooms on a couple of trains we took were larger. The room size here makes even rooms in the U.S. Microtel chain look huge. It was okay for a one night stay, but for more than one person would be cramped and difficult for stays of 2 nights or more. Our teenage son was with us, and a second room was a must.

Plussat:

Miinukset: The room assigned to me was right by the train station and the constant announcements of trains departing or arriving did not allow sound sleep. The room was extremely small and hot. Could not open the window due to the train announcements. If I had known about this location, I would never have booked with this hote.

Plussat: It is really close to the Heidelberg Main Railway Station. The room was small but comfortable and clean. The breakfast was good.

Miinukset:

Plussat: Excellent position, nice staff and comfortable room. Very good bakery really near the hotel with buttered pretzels!

Plussat: Room was large, neatly decorated and had a very modern large bathroom as well.

Miinukset: The room was consistently hot and when you try to cool it off by opening the windows you were faced with a smell of burnt food mixed with cigarettes from a restaurant next-door. Do not stay in a room facing the courtyard. Our room was 126, which was particularly bad. Additionally the hotel walls appear to be very thin and we seemed to be able to hear noise from all over the hotel.

Plussat: The hotel was conveniently located. The room was very large and clean. Overall we thought it was a great value.

Miinukset: We battled to find the address

Plussat: Room was very pleasantly decorated. Just across street from Hauptstrasse to walk in old city of Heidelberg

Miinukset: Hotel garage was a little difficult to get in and out of.

Plussat: Very clean and comfortable. Right in the centre.

Miinukset: Need an alarm clock. Also can be a bit noisy from trams and people out late at weekends

Plussat: great location, the room is big enough for us, and the internet work very will.

Plussat: The hotel was "Perfectly" located close to everything like public transport,old city,restaurants,shopping and also easy access to main attractions of the city. The rooms were clean and large,staff friendly and concerned about our satisfaction and needs.I Would give this hotel 10/10

Miinukset: None actually.Just that carpet was not clean in some places, we could see dark spots.

Plussat: Erinomaisen ystävällinen henkilökunta, hyvä sijainti

Miinukset: Ei

Plussat: I thought that the staff was tremendously helpful and very knowledgeable. I enjoyed breakfast and the overall cleanliness of the hotel.

Miinukset:

Plussat: Friendly staff with excellent command of multiple languages Nice shower with great water pressure

Miinukset:

Plussat: Everything was great. Great location.

Miinukset:

Plussat: Hieno vanha rakennus, hyvät bussi- ja ratikkayhteydet ihan hotellin vierestä.Reipasta nuorta henkilökuntaa, hyvä ja monipuolinen aamiainen.

Miinukset: Kokolattiamatot

Plussat: Hyvä sijainti, kiva sisustus huoneissa ja siistiä oli myös.

Miinukset: 2 hengen huone maksoi yli 80e ja olisi vielä aamupalasta pitänyt maksaa kymppi ekstraa. Raitiovaunujen ääni kuului kadulta selvästi, mutta ei häirinnyt yöllä kuitenkaan kun vaunut eivät kulkeneet.

Plussat: Very comfy, clean. Good location. 10-minute walk to the old town and 2-minute walk to the central train station. The wifi in the room was pretty good.

Plussat: breakfast is rich, room is clean, the location is super near the trainstation, the staff very friendly.

Miinukset: old fashioned, rooms need new furniture.

Plussat: comfortable and atmosphere like family.

Plussat: staff was really kind & personal

Miinukset: the wifi system is a bit complex. instead of providing a user & password like all other places, one needs to buy a card which contains a certain amount of time, which is not cheap & also requires some special settings to the computer.

Plussat: the location is god

Miinukset: internet is not free

Plussat: good location, excellent breakfast

Miinukset: all good

Plussat: Loistava aamiainen.

Miinukset: Internetin käyttö oli kallista.

Plussat: Location.

Miinukset: Requested they reserved a Parking Space, received no confirmation & parked on the Street. Didn't use the WI-FI due to Charges & complicated Connection Process.

Plussat: Quiet hotel despite location to railway stn. Helpful staff who came out of hotel as soon as we arrived on the motorbike to open the secure parking gate.

Miinukset: A little out of central Heidelberg but buses were excellent and cheap.

Plussat: Friendly and close to the station

Miinukset: Although it is close to the station, by definition it is quite a long way from the older (attractive) part of Heidelberg

Plussat: excellent breakfast and night staff very helpful

Miinukset: wifi available but only at a price

Plussat: Convenience of location, (comparatively) low cost, cleanliness, very helpful staff (without exception).

Miinukset:

Plussat: I stayed in a single room and it was very nice and clean. Staff was helpful about getting around town.

Miinukset: Breakfast was not included but it was a good breakfast. Location of the hotel is a bit out of the main attractions but it doesn't cost as much.

Plussat: excellent location 15 mins tram ride to city centre, economy room spacious and well equipped great value

Plussat: I loved the place, it is a hidden gem! The staff is so helpful and the hotel is so comfortable, I would definitely stay again, and probably will in the next year or so.

Miinukset: Not having the restaurant open on a Sunday was a major inconvenience

Plussat: Beautiful little hotel, easy to reach, parking, very helpfull staf, clean, pastoral, highly recomended !

Miinukset: Nop, nothing.

Plussat: Staff were very helpful, breakfast was lovely. The location is just a 10 minute tram stop for the Heidelberg. The hotel has maps and info for help! Size of room was very good. Our room was a tripple room and an extention above a garage. On first glance i wondered if it would be ok. But it was clean and comfortable and exciting for the kids climbing the ladder!

Plussat: Spacious rooms, clean and well designed.

Miinukset: Construction nearby and no hotel parking- a little distant from the river.

Plussat: the service , the staff , the location and breakfast

Miinukset: Parking challenge afternoon, bed mattress were too soft [ got up in the morning with back pain ] , going up the stairs [ no elevator] with heavy suitcase is not comfortable . the room is missing a desk and chairs .

Plussat: The staff were very efficient and freindly, we had a very spacious and comfortable room and were allowed to park in the private hotel parking area. The hotel is very easy to reach from the motorway and very convenient for visiting the touristic sites of Heidelberg beingshort tram ride away.

Plussat: The staff were helpful but do not normally help with suitcases

Miinukset: You could easily issue a location map, it was difficult to find and to park.Our bedroom looked out onto some dismal roofs; the balcony was for smokers, the ash tray, cigs all over roof needs to be cleaned. For its facilities it is expensive.

Plussat: Huoneet jotka eivät ole tiellepäin, ovat erittäin hiljaisia yöaikaan.

Plussat: Location and ease of transport

Miinukset:

Plussat:

Miinukset: No elevator.

Plussat: Charming room with very good sound proofing. Despite being on a busy road, with the blinds and windows closed we couldn't hear a thing!

Miinukset: It was a little further away from things than we expected, but for four of us it cost the same to get a taxi to the train station as it would have to get public transport.

Plussat: The Staff was courteous and accomodating to english speaking quests. The breakfast(included) excellent-the food was fresh.We would stay again. It's location is 3km from the old city but the hotel only 1/2 block (a 12 miniute ride) from the tram stop. The tram costs about 2 euro each way per person

Miinukset: parking is on the street but it is not easy finding place close to the hotel

Plussat: The Tower Room was lovely and having a real double bed in Germany is a rarity.

Miinukset:

Plussat: Reamrkably good restaurant inside the hotel. Polite available staffa at the restaurant.

Miinukset: Very cold and unavailable staff at the reception desk. Smiling is an unknown facial effort to them. On request help was delivered about the free internet available on the concierge desk only at the price of evident impatience. The parking lot is not high enough for a car taller than a spider. Parking on the roads is very expensive on working days.

Plussat: The rooms are very funky and have good quality fittings. The hotel is in a quieter location, but not too far from the Aldstadt.

Miinukset: No iron/ironing board in room

Plussat: comfortable rooms, clean and nicely decorated.

Miinukset: If you leave the window open, it is quite noisy. A/C is available, however, I prefer to have fresh air.

Plussat: Chic, modern rooms. Decent location within walking distance of the Altstadt and convenient access to public transportation. Staff was very efficient.

Miinukset: I felt like I was being 'nickled and dimed,' having to pay extra for breakfast and internet access. At other hotels I stayed on this holiday, internet and breakfast was included.

Plussat: Very good service and friendly staff

Miinukset: No

Plussat: Excellent attention to making this a great place to stay if you have any allergies or sensitivities to chemicals. The restaurant is quite nice, with a great chef. Rooms are spacious and the location is a short walk from the old city and all the attractions of Heidelberg.

Plussat: Hotelli oli erittäin rauhallinen, mukava henkilökunta erityisesti ravintolan puolella. Viihtyisä ja elegantti.

Plussat: The hotel is entirely new (interior) and is meticulously clean and comfortable; the staff were excellent. Ideal for a one or two night stay.

Miinukset: Limited parking. The hotel garage was state of the art, but could not accommodate my E Class Mercedes as it was too long to stack and the on street parking meters will not allow one to purchase a ticket in the evening that is valid when required from 7 am the next day.

Plussat: Modern rooms. Simple and efficient.

Miinukset:

Plussat: Freindly staff

Miinukset: Small Rooms.

Plussat: Brand new facilities, big rooms. Logical rate for wireless internet access.

Miinukset: Rather poor breakfast.

Plussat: Great room,great view,great place

Miinukset: Only complaint that having paid decent money to stay you then get charged to use the wellness facilities on top and the price didnt include breakfast.

Plussat: Only thing that was missing was that in breakfast room the butler did not have white gloves. :)., But anyway I like that big man as he takes his job very seriously.

Plussat: Cosy decoration and excellent staff

Miinukset: Price of internet access is too high and 24 hour minimum instead of more flexible periods

Plussat: Classic, old luxury hotel with excellent service and good restaurants together with a modern spa. With the price negotiated by Booking.com we really got value for money.

Miinukset: Nothing

Plussat: 1. Afternoon Room keeping service: Ready to bed 2. Very customer orientated friendly staff 2. Details: One-way Toilettery (from Etro) represented the Hotel standard

Miinukset: 1. Narrow front parking.Very limited to pick up our luggage. 2. For 22 Euro, Breakfast was not that fascinating. (Need to be upgraed to Moevenpick standard)

Plussat: Outstanding restaurant in which we had a superb meal and received excellant recommendations for both food and wine

Miinukset:

Plussat: Room was decent, staff were friendly and helpful.

Miinukset: All extras (breakfast, swimming pool, internet, etc) were separately priced, and rather expensive.

Plussat: Good location

Miinukset: Very dated hotel interior and exterior

Plussat: Wery solid and sound, you get the feeling that this hotel has been there fore centuries and all the staff is friendly and know what they are doing.

Miinukset: Use of Internet should be easily accessable and free of charge. The Wellness Center should be free of charge for guests

Plussat: Location , Cleanliness of the rooms and the hotel services

Miinukset: the toilets are clean and comfortable but i did not like the seperation between the bath and the toilet