Upstalsboom Hotel Ostseestrand

the location of the hotel was good, close to beach and a short walk to pier. there was a nice pool area the almost no one was using but not all saunas were turned on. breakfast is till 13:00 so that is a very good idea if one like to sleep longer. the staff (who was polish) once noticed we were polish were very friendly and warm. nice that the staff diceded to change our room after we were given one that was a bit different from what you see on booking.com but even the new room was not the same but still a bit better from the first one. nice touch in check in with the welcome drink but takes way too long. If you can pick Steigenberger Grandhotel and Spa!

actually there is a bunch of things that I did not like: 1- check in very long, also the fron office staff took us for kinda idiots, was close to what I would call arogant, and I think that because we were not german kinda treated us like we dont really care nor we know anything and made us feel as if we dont really fit into this so called super high class hotel that it is not 2- the rooms - not what is pictured on booking, ofcourse they only have a few renovated rooms that are already sold out so they give you what is left 3- rooms are old fashined and are spread out in different buildings meaning that to get from point A to B you do sometimes have to go outside 4- the hotel is not spotless clean but I guess it is in good condition 5- brekfast buffet was long time open - super plus- but the choice was not great, there was a live cooking station and that was also nice but if you order be prepared that no one will bring it to you and you have to wait or come pick it up, if not, it is just left on the station and gets cold. 6- sauna and so called spa area is not open in the morning or in the evening, in the morning you can swim but sauna is closed, in the evening you can swim and use some saunas (others are not turned on) but you can not get a massage, why post info that the spa center is open till 22:00? the pool is open till 22:00 not the spa! 7- the bar is open in the evening but most of the time you have to walk around to find the bartender as she/he is always not where she/he should be - behind the bar! maybe they trust gusts to have a self-service why not, would sure be quicker than waiting 25min for someone to show up and make you a drink. 8- some staff is nice, others really need to get a quick reminder of the hospitality branch of work they do - please dont think that just because we are young and have a chilled out look, it is ok for you to be arogant - its not.