Heringsdorf hotellia

Plussat: Location, friendly staff, breakfast buffet, SPA

Plussat: excellent location. very pleasant staff. all facilities and needs were met. I will definately come back.

Miinukset: Was very disappointed that i was not told the masseuse was a man and not a woman that i did request.

Plussat: the hotel was very good, especially the breakfast.

Plussat: The Grand Hotel ist located close to the Baltic Sea, a beautiful place with a nice view, nice walking possibilities. Very good breakfast-buffet and service. We are used to Steigenberger Hotels and we stayed with quite a lot of them - we would rate this hotel as one of the best of the Steigenberger Hotels. Our Suite was beautiful (the sofa should be changed) and the housekeeping service was excellent! We can recommend this hotel!

Miinukset: We stayed for six nights - we had no welcome-drink - no Manager's cocktail - no fruits or welcome gift in the room! Strange.. We booked a 2 room Deluxe Suite with fire-place, 711. From our (hotel) building we had to leave the building to get to the SPA, there is no direct way, except you want to walk through the parking garage in your bathrobe. But you can use the changing-room. We had Dinner every evening at the hotel - à la carte - everything was fine, except the unfriendly headwaiter at the buffet evening on Friday.

Plussat: Location is perfect. Hotel is compact. Reception is friendly

Miinukset: Staff is not providing the right info. It depends who is serving. House keeping is not able to speak or understand good German or English. Room was not clean. We had so many flies and bees were death or half death. Evening bufe is poor and service in breakfast and dinner not well

Plussat: Location is excellent, rooms are spacious and clean. Swimming pools are well heated. Breakfast and restaurants onsite are good apart waterfront

Miinukset: Waterfront bar does not keep the same level like other onsite restaurants. WIFI signal was not available in one of the bedrooms while in another one was falling. Checkout took too much time and payment confirmation was not saved, likely I had paper confirmation with me.

Plussat: perfect location close to the beach

Miinukset: drinks a little bit to expensive

Plussat: Excellent breakfast, great location, great spa

Plussat: - Room was nice and comfortable - Excellent Spa and great 20m outdoor pool - Very good breakfast indoor and on a beautiful outdoor terrace - Excellent, kind and helpful front desk personnel

Miinukset: - Room cleaning was a bit of a lottery in terms of the amenities each day: Something, either shower gel, shampoo or soap was always missing - Some of the staff working on the breakfast buffet were very young and not well trained school kids probably helping out over summer - The orange juice at the buffet is not fresh, but a kind of mix between freshly squeezed and packaged orange juice - Room service menu was very small and a weird composition missing all basics e.g. for families preferring to dine inroom. Other than that it was obscenely expensive and on top comes a €10 “service fee”. This easily adds up to €34 for one single Cesar Salad...

Plussat: - excellent breakfast, rich choice and a tasty selection of local and international food - very nice, spatious rooms with balcony - extremely good SPA and relaxation area, incl. swimming pool

Miinukset: - the general service level was good, but not exceptional; - for a 5* you would expect staff to go out of their way to make your stay as pleasant as possible; - on the arrival day we wanted to have dinner at 21 h 20 and were told that the kitchen closes at 21 h 30 - I fully understand that the kitchen closes at a certain moment, but I would have expected that they make at least an offer (e.g. we cannot cook the 5-course menue for you anymore, but we can make you this or that) - instead they simply referred to room service (which was not tasty at all and included an additional fee) - same for SPA and sauna: when reserving on booking.com, no indication that the sauna area is textile-free; I have no problem with that, but since SPA is a key selling argument of the hotel, it should be mentioned in the policies, or it should have textile-free and non-textile-free hours

Plussat: Great location in the city centre with near beach and promenade. Good food, clean rooms. Everything was fine. Highly recomended!

Plussat: Fantastic breakfast, absolutely delicious. Clean, bright room. Recommendable place.

Plussat: Quite and calm atmosphere in the hotel

Plussat: Good location near the beach and nice recommended hotel when rate reasonable with good breakfast

Miinukset: Room facing the parking slot and street - not nice experience in beach location. Room nice and specious but we have had better value for money in some other locations in Usedom.

Plussat: the location of the hotel was good, close to beach and a short walk to pier. there was a nice pool area the almost no one was using but not all saunas were turned on. breakfast is till 13:00 so that is a very good idea if one like to sleep longer. the staff (who was polish) once noticed we were polish were very friendly and warm. nice that the staff diceded to change our room after we were given one that was a bit different from what you see on booking.com but even the new room was not the same but still a bit better from the first one. nice touch in check in with the welcome drink but takes way too long. If you can pick Steigenberger Grandhotel and Spa!

Miinukset: actually there is a bunch of things that I did not like: 1- check in very long, also the fron office staff took us for kinda idiots, was close to what I would call arogant, and I think that because we were not german kinda treated us like we dont really care nor we know anything and made us feel as if we dont really fit into this so called super high class hotel that it is not 2- the rooms - not what is pictured on booking, ofcourse they only have a few renovated rooms that are already sold out so they give you what is left 3- rooms are old fashined and are spread out in different buildings meaning that to get from point A to B you do sometimes have to go outside 4- the hotel is not spotless clean but I guess it is in good condition 5- brekfast buffet was long time open - super plus- but the choice was not great, there was a live cooking station and that was also nice but if you order be prepared that no one will bring it to you and you have to wait or come pick it up, if not, it is just left on the station and gets cold. 6- sauna and so called spa area is not open in the morning or in the evening, in the morning you can swim but sauna is closed, in the evening you can swim and use some saunas (others are not turned on) but you can not get a massage, why post info that the spa center is open till 22:00? the pool is open till 22:00 not the spa! 7- the bar is open in the evening but most of the time you have to walk around to find the bartender as she/he is always not where she/he should be - behind the bar! maybe they trust gusts to have a self-service why not, would sure be quicker than waiting 25min for someone to show up and make you a drink. 8- some staff is nice, others really need to get a quick reminder of the hospitality branch of work they do - please dont think that just because we are young and have a chilled out look, it is ok for you to be arogant - its not.

Plussat: Super friendly and helpful stuff, breakfast till 13:00-many choices and great quality of food, also the restaurant was great, we had fish and wild Gulasch. small spa but sweet and enough to relax. Top Location!

Miinukset: the view out to the parking place was not good and one style of the room was a bit old fashion but we could chances the room, and it was amazing. The new room was more the style I like.

Miinukset: Employees give misleading information. I could not come because of illness and they misled me and would not give a solution

Plussat: Staff were very friendly. We enjoyed a nice welcome drink when we arrived and received a quick tour from one of the staff members which was very helpful. I also enjoyed the pre-stocked (free) minibar and the late breakfast. The spa area was also fine.

Miinukset: There were a few things: - we didn't really understand the point of serving breakfast until 1pm if housekeeping is going to knock on the door at 9am to disturb your lying in. The staff were also really quite loud starting around 9am which, again, is very early on the weekend when you're just trying to relax. - our room (122) was right next to / above some staff entrance and it was often quite noisy and smoky, meaning we couldn't open the windows to cool down our too-warm room. - the walls were paper thin and we heard our neighbor's every cough. - the pool / sauna area is quite small so we had to wait for deck chairs to open up during busy time (late afternoon -- emptied out around 5:30pm).

Plussat: Breakfest

Miinukset: Weather

Plussat: Staff was very ver friendly and very kind to show us around at our arrival.

Plussat: Good breakfast and friendly staff.

Miinukset: The bed was too soft.

Plussat: The staff was very friendly, from the welcoming drink to the speed at which the room was made up in the morning. The on-premises restaurant is top-class with very fair pricing.

Plussat: Bright, airy and simple. Great location

Plussat: The reading nook on the landing is a nice touch.

Miinukset: This apartment is very cramped; there is too much furniture crammed into it. It is quite uncomfortable for four persons to stay there. I would suggest removing two beds and making it an apartment for maximum two adults, or two adults + a baby in a crib. The common area outside the apartment door would be a pleasant space to use if it were possible to let in some air from one of the windows; as it stands it cannot be used comfortably in the summer.

Plussat: This hotel is just 3 months after renovation and the result is fantastic! We had great sea view from the balcony. Coffee, tea in the room. Comfortable bed. The room was not very big yet it was very functional and nicely designed. Very good WIFI. Delicious breakfast. Swimming pool, sauna and fitness room (in the process of being equipped - so far they have just one machine but it's really complex one providing good workout!) - free. Possibility to rent a bike. Very nice personnel. Quiet surroundings.

Miinukset: The only point to improve, but the important one, is that the staff really needs the training how to proceed with payments done via credit/debit card and multicurrency payments. I have Euro account and due to avoid expensive exchange rate, I preferred payments in Euro with my VISA multicurrency debit card. I did the payments twice: the first one was OK, I could choose Euro currency without any problem. But as for the second one, on our departure day, when I wanted to pay for the bikes, another receptionist told me that she has to use Polish currency and I don't have any choice.... So it seems each person has their own interpretation of the rules which I obviously didn't like. This person also sees no difference between credit and debit card, which was cruicial in this case. Fortunately it was not big amount, but if it would have been a payment for the stay, this would have cost us around 100€ extra on spread. So that is the real issue and should be solved quickly.

Plussat: Nice decoration. Directly by the beach. Nice indoor swimming pool for the kids. Great breakfast. Great views from restaurant.

Plussat: Friendly staff. The hotel and bed room interior designs are modern and elegant. The hotel looks like 5 star hotel and not a 4 star hotel. Great location, the hotel is in a quiet area. The breakfast is delicious and not to miss. Very Comfortable bed

Miinukset: It’s a shame for a very nice hotel that such a little simple things made the Spa and pool area managed poorly. The drinking water glass bottles at the Sauna and Pool area are empty and not refilled It’s risky to walk in the spa as its slippery and NO STAFF available to wipe the wet floors. No Towel hooks in the Sauna and pool area. Towels are not replaced. Every time we had to go to the main hotel reception ask for towels. Drinks and food menu at hotel restaurant are expensive.

Plussat: Very friendly and helpful staff. Great location and a gorgeous restaurant/breakfast area. Great spa area with a large pool and several saunas. Rooms have individually adjustable heating and bathrooms have underfloor heating.

Miinukset: The beds were too soft for our liking. Everything was clean but there was some wear and tear that should be sorted out to uphold a high standard.

Plussat: The staff is really friendly; the hotel is beautiful, clean and comfortable; the breakfast was delicious; the sauna and spa was great. The whole experience was amazing!

Miinukset: The only thing I can think of is that we had 2 single mattresses put together instead of a double mattress. But the bed was comfortable anyway.

Plussat: Great place

Miinukset: There was no fitness available

Plussat: The town is really nice, hotel right by the beach, even if you end up in the family room building it’s just a few meter away. Lots of restaurants around (Italian and German mainly), few shops if you need something. Beach is very big, with perfect white sand and those German adorable baskets. Pool was a big hit with my children, we actually spend most of our time there.

Miinukset: No air conditioning and we were top floor, right under metal roof. The afternoons and nights were unbearable if the temperature went higher than 24C. Only 5 rooms in the entire hotel have ac.

Plussat: There is a spa under the hotel

Miinukset: Nobody of the staff speaks English

Plussat: The breakfast , wonderful one, Till 12:00 am : excellent !

Miinukset: The children are very noisy : should do something

Plussat: Staff was amazing, food variety & preparation above par, location and very pet friendly. They even took our dogs needs into consideration & cared whether he was also enjoying the visit. The spa area & massages are the best we have experienced.

Plussat: Very very friendly staff, especially those from Poland. But just everybody. Super clean, super friendly. Super Spa!

Miinukset: -

Plussat: Breakfast was really great.

Miinukset: Unbelievable, but this 5-star Hotel has no wifi! Our occupation requires sharing work with leisure, so it was the big problem for us. The staff at the reception couldn't do anything about our complaints. We have had the impression this is a typical situation. We talked to the Hotel Manager who did not find a way to deal with this situation. In the list of facilities, there is information: "WiFi is available in all areas and is free of charge". It wasn't.

Plussat: Good situation, comfortable, good breakfast, sympathic welcome and moderate prise for 1st of January.

Miinukset: Nothing

Plussat: Great hotel. Good location. Nice clean rooms. Excellent breakfast. I'll be back.

Plussat: Great choice/variety for Breakfast

Miinukset: Kettle in the room with tea and coffee etc.

Plussat: Nice breakfast, friendly staff, beautiful place

Miinukset: Not accessible for English speakers so much (we speak limited German so we managed to get by).

Plussat: Kaunis paikka. Upeat maisemat. siistiä. Ruoka hotellin ravintolassa hyvää. Aamiainen loistava. Henkilökunta hymyilevää ja yritti parhaansa kielimuurista huolimatta.

Miinukset: Henkilökunnan kielitaito. Puhuivat vain pari sanaa englantia.

Plussat: Mahtava aamiainen, ihana ympäristö, myymälä, hyvä ruoka ja ystävällinen henkilökunta varsinkin myymälässä

Plussat: The variety of items making up the breakfast is outstanding. You actually get it all, what the German Gastronomy has to offer. Of course top quality !!! The location=where you eat could be constructed slightly more luxurious, as one is staying in a " Schloss", not so rustic; which is OK for outside. The overall concept is appealing especially for foreigners from outside Europe. People who do the Service are very friendly and very efficient and making the guest feeling good at the same time. I think we are far more observant and appreciative than the Europeans themselves.

Miinukset: There is always room for improvement. Unfortunately we did not find the surrounding landscape as splendid as it is shown in the picture above. yet a lot could be done " again as it is a Schloss with History " to cultivate the grounds as well as the parking area. After all Eating and Drinking are not the main pleasures to enjoy a stay in a Hotel...…….

Plussat: Wellnes area / close to the beach / room size / breakfast /

Miinukset: Bad wifi connection (Break down every 10-15 min, and in the time very slow) Only one small TV, no TV in the bedroom / bicycle problems: a) flat back wheel b) broken front light (also after repairing service from the hotel it was broken)

Plussat: Nothing!

Miinukset: Old , small room, old bath room, for this location expensive, personal weak speak english!

Plussat: The location , the staff was very welcoming and helpful

Miinukset: The room had no view despite the “with view” publicity when booking

Plussat: Food was excellent and location was fantastic. Nice terrace next to the beach for sitting out and good food service from the staff. Underground parking was excellent.

Miinukset: Reception staff were miserable and rude. Check in of our group was chaotic and rooms were not allocated correctly based on what we booked. For the high price we paid for the rooms, although they were big, we expected air conditioning as it was boiling hot and the hotel needs refurbishment all round when you are paying top whack.

Plussat: Autotalli johon sai moottoripyörän

Miinukset: Huoneessa ei ollut jääkaappia

Plussat: Excellent location near the beach, very nice restaurant.

Miinukset: For the price room was fairly basic and needs updating, very kitschy decoration.

Plussat: Location and the staff.

Miinukset: The internet connection in our room (3rd floor) was not good and sometimes there is none. The breakfast is great but beacause I’m not used to bread and sausage, I didn’t like it the second and third around.

Plussat: According to booking .com they are taking Master and ec card, they did NOT take my master card and had the audacity to charge me when I checked IN. I had to pay cash, apparently they charge booking.com customers when they Check IN . Very uncomfortable, to be treated like that!

Miinukset: The restaurant was ok!

Plussat: Nice board walk terrace breakfast. Great sauna.

Plussat: The Hotel's Proximity to the beach and the breakfast was pretty good!

Miinukset: We visited on a weekend in the summer expecting the beach town to have activities or things to do after 830pm but mostly everything was closed. There was no mini fridge in the room to keep drinks cool and the decore seems to be somewhat old and in need of a refresh. The room arrangement was not well placed one bed had the head against the the window. There is an elevator but the main entrance is not handicap accessable. The parking was 1Km away from the hotel up a hill and the parking spots were very small.

Plussat: location at sea, very central and quiet

Miinukset: parking was expensive (and very impractical to get in, as it requires a 1 Km loop after checking in) and we were kicked out at eleven in the morning, whilst the arrival time for guest is fifteen PM . Besides we arrived the night before at 20:00. So we had no time to enjoy the beach at all because staff thought it was more important to leave the parking empty for potential early arrivals. Unfair, unnecessary and unfriendly.

Plussat: The location here is nice - easy to get to Marburg, and the little town right nearby is pleasant to walk through.