Almanity Hoi An Wellness Resort

The receptionist are well-prepared. Rooms are clean. The swimming pool is really beautiful. The restaurant is really good and you can have breakfast until 10.30am that is not easy to find in Vietnam.

Public areas could be cleaner, corridors, elevators, the bar terrace, ... The spa is quite big and could be a bit messy.

The hotel was beautiful, the center piece is a sprawling salt water pool that guests may lounge around in all day. The spa is amazing, an hour massage ever day, salt rock sauna, amazing steam room and excellent treatment. Breakfast is very well done and enjoyed every second of that. Location is very good.

While the facilities are amazing, the service was very poor after we were initially greeted. The restaurant/pool-bar service has much to be desired. Drinks are overpriced and, after ordering, will have to a very long time to be delivered. Certain basic items which one can expect in even the most standard of hotels were lacking, i.e. housekeeping wouldn’t provide new soaps or fresh glasses. Despite having filtered water available, the hotel refuses to provide guests with water upon request and forces them to buy overpriced bottled water. Long wait times were standard on requests. I had to call the hotel three times for them to bring items over the course of an hour. For what Almanity promises to be, the service fails to reach that high bar.