Residence Inn by Marriott Houston Northwest/Willowbrook

The location was right near a mall and food places and easy access to freeways.

The customer service is terrible! There was a bug and a frog in my room. The a/c did not work in my room and I was offered a way smaller room with less amenities which I declined so they said they would have someone come look at it that never came.

Room was dirty. Stains on the floor, shower curtain and kitchen.

Housekeeping only came the first 2 days the room smelled horrible the toilet seat should have been replaced it was damaged and looked gross. Some residents Inns are more clean and more professional Willow Brook location sucks!!