The location was right near a mall and food places and easy access to freeways.
The customer service is terrible! There was a bug and a frog in my room. The a/c did not work in my room and I was offered a way smaller room with less amenities which I declined so they said they would have someone come look at it that never came.
Itâ€™s very convenient to access to freeway and restaurants and food store.
Paid parking. Houston is big and land is cheap so I donâ€™t think that customer should be paying for parking. The hotel manager is very nice and she didnâ€™t charge us parking fee.
Close to where I had to be
They need to knock on your door and wait even for a minute
Room was dirty. Stains on the floor, shower curtain and kitchen.
Housekeeping only came the first 2 days the room smelled horrible the toilet seat should have been replaced it was damaged and looked gross. Some residents Inns are more clean and more professional Willow Brook location sucks!!
Staff, price, and amenities
There were cockroaches everywhere
Spaciousness and hot tub
It will be nice if they serve a little more fresh fruits. But over all it was good.
The space in the room!
only one staff but she needs to take care more than 10 customers. She was too busy. Also, I requested crib one day before the staying date, someone promised me. However, no crib was available when i was checking.
Rooms are adorable. Breakfast was nice, especially when they do the more adult style on the weekdays.
Fire pit is still not working!
The room is adorable. Breakfast was very nice on Monday morning.
FIRE PIT IS STILL NOT WORKING!
Willowbrook Mall sijaitsee 1 minuutin ajomatkan päässä ja Sam Houston Race Park (ravirata) 6 minuutin ajomatkan päässä. Käytössäsi on ilmainen kiinteä internetyhteys, business center ja express-sisäänkirjautuminen. Palveluihin kuuluu maksullinen omatoiminen pysäköinti.
Perustuu 98 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Residence Inn by Marriott Houston Northwest/Willowbrook on toteuttanut seuraavat toimenpiteet:
Päivittäinen siivous, saniteettituotteita saatavilla enemmän.
Aulassa mahdollisuus fyysiseen etäisyyteen.
Minimaalinen yhteys hotellin henkilökuntaan ja muihin vieraisiin.