The Serenity Hua Hin

The staff were friendly and helpful within their limited capabilities. The rooms were clean and the bed linen and towels were changed daily.

This property has severely deteriorated since I stayed there 5 years ago. The staff especially in the catering section need additional training as they missed out on such basic requirements as putting hot water in the heating baths of the breakfast buffet. The shower in our room was terrible and we could not get it set to a decent temperature, it was either too hot or too cold. The pool deck needed major maintenance with broken loungers, loose boards and protruding nails, in fact I cut my foot rather badly on a protruding nail and the response of the manager to whom I reported the incident was to say the least, sub standard.