Ellaa Hotel Gachibowli

Breakfast was very good,except that they had Nescafe instead of real coffee

They are cheats. University of Hyderabad, Dept of Physics had negotiated conference rates. The department had sent them a list of names and had asked us to book on line. But they charged us the full rate, would not pick up the phone when the organisers of the conference called and so on. The Department was even willing to pay the excess charge if they would charge the participants the conference rate. However, the people at the hotel were very uncooperative. Most of us have used booking online even in hotels abroad where the credit card is only used to hold the booking and the charge is at the negotiate rate. But these people seemed completely unaware of the norms!

Location was good as it is away from the crowded areas. But the location is not marked right on maps for Uber/Ola, it was a hassle each time. So that needs to be corrected.

The bed which is the most important was bad and this resulted in severe back pain during my stay. I could feel the springs and I even told the staff. The cleaning staff did not clean up properly and did not refill all the necessary things in the restroom. Television and channel selection was bad. There was just one magazine delivered and no suggestion gets taken on choice. The room overall was looking old and dull and this was for sure not worth the money paid