Baymont by Wyndham Indianapolis

Leaving this place in my mirrors.

1st even tho I am platinum with Wyndham I couldnt match the price using their app. That doesnt alert hotel I am frequent guest. That then caused new desk clerk to try to tell me I couldnt have dog in the room I've been staying regularly for last 2 years. Finally she called someone who approved that but then they charged me for pet. I have never paid that before but wouldnt have that big a deal UNTIL next morning. My fiance had an early doctor appointment so i asked for 1pm check out. Was told noon was best they could do. Ok we can hurry. Now is where the stay went from merely annoying to me writing this review. At 11:15 housekeeper started banging on the door like a swat team. At 11:20 someone named sheri called my room and with the snottiest attitude possible informed me she had never waived pet for me. I have no clue who she is so that's not a surprise. I had said I've never paid before not that it was waived. She then proceeded to tell me i had a noon check out and that the washer we had started was finished. I had put clothes into dryer but exactly why was she monitoring me so close she knew how much time I had left on a washer? I moved everything out of room by 11:45 and was outside putting things in my truck when my fiance gets back and foes to grab the stuff in the dryer. And who shows up tell her we have a noon checkout and its 5 minutes til? That's right big brother ooops i mean sheri. We informed her we had already vacated room and laundry just needed folding. If she half as observant of her staff as she was of us she would have noticed maid already stripped our room which was directly across hall from laundry. Now I'm a trucker. I own a small trucking company and still drive also so I dont always look like I just stepped off the pages of GQ but I stay in hotel about 100 nights a year. Any guest deserves a warm welcome and respect from the hotel staff.

Our room was nice as usual but the deeper cleaning hasnt been done lately. Dust bunnies behind night stands and around bed gave me sinus attack late in the night.

This had been my favorite hotel in indy for several years. I was amazed at the changes. The clerk who checked me was almost rude and was disrespectful. The next morning my fiance had an early doctor appt so after I had breakfast I asked for a 1pm check out. The clerk was at least polite but would give me a noon check out. Ok I thought being platinum with Wyndham rewards 2hr late check out was possible. This is where is got ugly. The night before the clerk told me I had to pay a pet fee. I said I had never paid 1 in many previous stays. So at 1115 housekeeper starts knocking on door, tell her we have noon c/o. At 1120 someone named sheri calls the room and basically starts calling me a liar saying she never waived the pet fee for me. I told her I've stay there many and never been charged. I dont who she is so no way could I say she waived fee. She then proceeded to remind me I had a noon c/o and that my washer had finished (items already in dryer). Half hour later she tracked down my fiance in the laundry room to inform her we had a noon c/o and it was noon. We had been out of the room 10 min by then, she was just the last of her laundry. Never have i felt more disrespected and less welcome than i did at this property this stay. I do not know why they treated a regular returning guest in this manner. It could be they dont like truck drivers, it could several other factors. What it was was uncalled for. I dont own a suit and tie. I do own a small trucking company and I do stay in hotels 100+ nights per year. I will not return to this Baymont until both the rude clerk and the even ruder sheri person have found new employment elsewhere.

It has a nice pool. Sits in a quiet spot.

They have the worst breakfast I've ever seen at a motel. Spa tubs have mold all around them.