Glen Mhor Hotel

View from Room

Way too expensive. Rooms are fine and food is good but no worth the £200 per night we got charged.

Very good location, had a parking for guests.

Front desk was difficult to reach by phone. Room was not clean, and different than advertised. When confronting the front desk, I was told that there was nothing they could do to help me. Later blamed me for saying I didn’t give them the opportunity to upgrade my room.

Room we were given is completely different from the photos advertised (hint: worse than the pictures)

Location

We have just paid £177. 39 (not including breakfast) for our hotel in Inverness. We were extremely disappointed with our stay as we feel we have been let down by booking.com in relation to the photographs that were used to sell this hotel. Our room was definitely not like the pictures, it was quite run down and very dated compared to the lovely modern and clean rooms that were advertised. Further to this, there was no toilet roll provided in the room which we needed to trek to reception to ask for. There was a light bulb out in our room, it smelt of smoke and there were cigarette burns on the window sill. Being annual users of booking.com, we have a great trust in the company to provide an honest representation of the accommodation advertised and for this particular stay, it was not the case. We feel that for what we paid, was totally over priced and in the past have paid an awful lot less for something much better.