Hotel Posada Del Mar

location is perfect. the staff was very friendly

Property needs a few updates. For example,the doors are thin. Its unbelievable, they are still using keys vs. cards to open room doors. VERY DANGEROUS ! It has chains on doors but those can be cut very quickly ! It has NO DEADBOLTS on doors. It is a good area but these are basic protections when in your room or more importantly , when sleeping !

The new part of the hotel was beautiful. Our balcony faced the pool and the beach. The room was nice and clean. The hotel was in a great location and in walking distance from the beach and many great restaurants.

The hotel tried to give us a room in the old building without the refrigerator when the reservation was for the new part with a refrigerator. When we told the front desk they put us in the wrong room, the man at the front desk charged us an additional $100 US cash to upgrade to the room we actually reserved. He put that money in his bag. The website also said water bottles were in the room but it was a water cooler in the lobby. For a family 3, we were only given 2 towels. When we asked the front desk for more, they just said they didn't have any. Our door did not have the slide chain since someone had forced the door open and the door jamb have never been repaired. The door was not secure and we were able to push the door open without a key. We had to put cardboard in the door strike to get it to latch and lock, but we still took our valuables with us every day. The customer service was terrible and not what was expected.