Mia Reef Isla Mujeres

Beautiful location

We loved the island and the people. When we arrived they couldn't find our reservation thru kayak. They had to make some calls while we waited in the lobby after a long day of travel. I paid for the best room my sister in law paid for the cheapest room. Our rooms were exactly the same. (So if booking I would go cheap) our rooms were nice and clean. The hotel is on a point which is incredible. We heard the Mia had just sold to new people. The grounds were run down (grass was dead hanging beds the covers were tearing off etc) but we saw things being worked on and fixed up while we were there. They have stairs into the water and the bottom stair is slick as snot. First day my brother in law slipped and hit his head and cut his elbow. They had to call a doctor to come and see him up and clean it out.

Slick stairs No reservation when I arrived Charged for more expensive room Grounds in disrepair

Good, bad, ugly

Loved the resort, the pool, the beach, ocean was amazing and clear. Food was good, people were friendly.

Front desk was rude, and front desk manager was horrible too. Understaffed so it took forever to get a drink from the bar. We would order 4 at a time to compensate. Room service was only omelets and burgers and only available after 11pm.