Occidental Taksim

I know this hotel and its convenient location. I've stayed ther in the past.

Even though Kayak, through Getaroom sent me a confirmation they did not send this information the the hotel. Presenting the printed confimration was of no value. Luckily---this is not a hight season--they had a vacant room. It was humiliating that they asked me to pay for the room, although it was pre-paid, and they askend ME to contact Kayak & Getaroom so that they settle the issue. Later they cancelled the second charge. I was angry, and called the number on my voucher. I should not have to endure this treatment. The room I had been promised was a a superior room. The room I checked into was ordinary. I still hope to hear from someone from Kayak or Getaroom and explanation as to what happened. Sincerely, Jacob Gershoni