Jackson vuokra-autot

The pickup/drop off location is misleading.

Plussat: Price was good, but that was it.

Miinukset: The pickup/drop off location was listed as the airport. However this isn't remotely close and the actual location is located in Jackson Hole. I chose Alamo for their location, which is the last time I will make that mistake. Clearly this is misleading and not just an oversight.

Such bullshit

Plussat: Nothinh

Miinukset: The rental place is advertised at airport but it's a lie. You have to do a 30 minute shuttle from airport to rental place. If you want to rent a car from the airport, don't use these cons

Rip off

Miinukset: I paid $103 for the car online. When I got there I opted for insurance which cost me an additional 66 bucks. Also tacked on to my bill was an $88 charge for "timing and mileage" which I have no idea ?? Ending up costing me over 200 bucks. Took the car to where we were staying, went to start it up the next day, battery was dead we thought, Alamo wanted ME to pay $70 to have the car jump started!! Needless to say, after 3 trips back to the rental agency,, I finally got someone to listen. Bottom line it was an alternator problem, after they insisted that I "left the lights on" Worst customer service I had experienced in some time!

Plussat: Nice comfortable car.

Miinukset: Windshield had a chip right in drivers view. Very annoying.

Very rude service

Miinukset: Rude personal

Plussat: Ran on time.

Miinukset: Not enough staffing to handle number of renters sufficiently; van driver did not assist with bags in airport to office shuttle; location.

Plussat: I was charged double what i was told the cost was going to be at drop off.

We waited in line for our car for 90 minutes.

Plussat: The car was clean and drop off was easy.

Miinukset: 90 minutes in line with 1 person taking care of all of us. They had to know how many people were renting cars because they booked ahead. The girl didn't apologize and didn't offer a free upgrade or anything. It was the worst customer service I have ever had. I have Had a customer service job for 35 years and I have never treated anybody so bad.

Read the fine print.

Plussat: The price I thought I'd be paying.

Miinukset: The rental agreement turned out not to include unlimited mileage. They were going to charge me per mile, and I was going to be doing a lot of driving. So I canceled the rental then and there. Not only that, but there was no one at the Budget desk (Jackson Hole Airport) for about 15 minutes. I believe one Budget rep was out on the lot and the other might have been in the back while the line of customers kept growing. Clearly Budget needs to hire more workers or figure out a better system. I will be renting from Hertz from now on.

Miinukset: They had no miles included while other cars were unlimited miles. Please make this more clear when checking out.

Miinukset: Never made it to Jackson in Budget since they did not provide me a car, had to use another company

Plussat: not much

Miinukset: I was over charged and the agent was unhelpful

Good but scratched up car, but bad location for the office

Plussat: Quick return process. Rental car was a Toyota Camry which performed well.

Miinukset: Rental office was a 20 minute shuttle ride from airport, which was somewhat deceptively advertised. The office was in a rough, small, dirt parking lot and the exterior of the car was a little beat up.

Dirty car, and far from the airport

Plussat: The price was good

Miinukset: The car had significant front end damage, it had not been clean, and the staff weren't very helpful.

We ordered a van for $400 approximately

Miinukset: The lady kept arguing tamhat we neede the Yukon that had 4 wheel drive. We kept saying that the weather called for rain and she said no the weather could be BAD. So we did it, the car was damaged in the drivers side front bumper which we could hear at times and we paid $300 More and didn't need it at all. I feel ripped off, but I got hurt the last day and didn't even get to talk to her.

NO DEBIT CARDS!

Miinukset: They don't accept Debit Cards. Both my cards are VISA/MASTERCARD and include $30,000.00 of rental car insurance but they still wouldn't accept them (and one was from my Boeing Credit Union!) Credit cards are a thing of the past, this is 2016.

Wrong sized vehicle. Felt like bait and switch.

Plussat: Check in and Check out were excellent. Nice, fast and easy. The Jeep Cherokee we got was brand new.

Miinukset: We ordered a Toyota 4 Runner (or similar) and got a Jeep Cherokee. A Jeep Cherokee is not even close to a 4 Runner. A 4 Runner has a third row plus it is longer with more storage space in total. This vacation was a lot of driving around the Teton's and Yellowstone, about 1000 miles total. We had 5 people, my wife and I along with our 3 teenage daughters (15,15 & 17). The kids were jammed in the 2nd row for long periods of driving and the luggage barley fit when we needed it too. The Hertz desk personnel offered a Chevrolet Traverse but at an additional $30/day. This actually is an equivalently sized vehicle and I don't believe we should have been charged more for it....thus the bait and switch.

Plussat: the vehicle was very nice price was good the location of the site was considerably away from the airport, somewhat inconvenient

Miinukset: too much hard sell on the options, insurance, gas, upgrades etc staff was pleasant but late at night after all day travel the pressure was inappropriate

Nice car, but very dirty.

Plussat: The rogue was comfortable and useful on dirt roads.

Miinukset: The car was very dirty on the inside. Large grease smears on the center console and driver door. Looked like someone was eating fried chicken. Crumbs on the drivers seat. Had to personally clean it before I could sit in the drivers seat.

Miinukset: Apparently a full-size car is a Subaru Impreza hatchback. Barely held the luggage for four of us. Off site location in Jackson, Wyoming is 20 minutes from airport.

Miinukset: I booked a car to pick up at Jackson WY and drop it off at Salt Lake City. That's 300 miles. They provide only 200 miles and charge 30 cents per extra mile. I found out this information when I was at the front desk. It's a scam. They should provide enough miles for the trip.

deceived

Miinukset: i made a reservation in mid march for an economy car with unlimited miles. the day before my rental (may 29th) i stopped by to confirm my pickup time and was told that i only had 400 miles/day and would be charged for each additional mile, this did not work for me and i ultimately cancelled my reservation and took my business elsewhere. i will never return to this local thrifty

Everything fine until return

Plussat: Opens late, shuttle pick up and drop off to airport and back

Miinukset: After the drop off and while seated at airport, get a call about a tow hook on the car. She states it wasn't there before but i tell her i drove the car every day with no mechanical issues or anything that would require a tow. Since im at the airport im upset that i can't see what she's taking about and I was told that they would take it to the auto shop and decide if there was damage to the car?! Im telling her i drove it everyday with no issue. I live in PA and don't feel like having to stick around another day to settle this issue and i most certainly will not allow to be charged for something i didn't do. I'm upset because how am i supposed to check for marks and dings before i take the rental AND now i have to check under the car too?! Its ridiculous. This better not be their way of scamming people.

They refused to rent me a vehicle with unlimited m

Miinukset: When I showed up to pickup the vehicle the clerk asked me where I was going with the car. I asked "why does that matter, I have unlimited miles." He said, "it does matter." He then said that I had to have a return ticket to get unlimited miles. There was nothing in the agreement that I read when I reserved the car that said I had to have a return ticket. Also, the clerk could not show me where that was in the agreement. The clerk then said, that the owner of the store there in Jackson will no longer give unlimited miles unless a person has a return ticket. This in my opinion was very wrong, because I was counting on the vehicle. I will never use the Thrifty in Jackson again.

The worst customer service I have ever experienced

Plussat: Car was clean

Miinukset: Thrifty/dollar Jackson hole provided the most unaccomodating customer service I have ever experienced. Despite a massive power outage which altered our trip plans and forced us to leave Jackson thrifty employees were unwilling to help us add drivers or work out a situation where we could drop off our car at another location in order to salvage our vacation. I could not recommend a rental service less and will never be using thrifty again. As the saying goes you get what you pay for.