Best Western Plus Congress Hotel

- Communal areas look great, but most important are the rooms (dated, not clean) - Breakfast was fine. Fresh fruit selection is very nice (cherries, watermelon, basterma). - Staff are all friendly (Nairi from breakfast staff) except the pool staff. - Reception, bar, restaurant areas all brand new and modern. - Location is good, central. - Pool set up is quite beautiful (trees around the pool...).

- The pool staff offer low quality service. They are not attentive (mess and dirt all around the pool, they do not clear empty plates, too arrogant?), and unfriendly (this has been the same for 12 years now, do something about it?!). Almost rude waiters. Pool music is very messy: 30 minutes of HAPPY BIRTHDAY songs blaring out loud (not nice at all), then 1h silence, then techno. Either get a dj or a proper playlist with correct, adequate volume (not nightclub then blank then speakers bursting: it does not give an enjoyable feeling at the pool side). I came here to relax and ended up getting stressed because of this. There is NO organization re vacant pool chairs: put some baskets for towels around the pool so guests can dispose of them and free up long chairs! This is the same situation from 12 years ago: chaos to find a free lounger. No signage on floor 0 (from lift to pool): you come out of the lift and then walk through a maze like a blind bat trying to find a pool or gym. Hang a sign! - Bedrooms are dated and not very clean (dust on the carpet), dirt behind the sink, hairs on the mattress cover, shower gel smells very strange (cheap quality). The TV menu is all wrong and only half the channels work. - When you check out the staff don't even say 'bye': the reception takes your money and end story. 'bye have a nice trip home and hope to see you soon' is the easiest thing in the world to say to guests: not just leave you standing there with an invoice in your hand. Having worked in a hotel for over 10 years all around the world, I have seen so much and I know what should and should not be done towards guests.