Minotel Barsam Suites

Location was good for exploring central Yerevan. Bed was comfortable. Breakfast was good apart from very disappointing bread - such a shame when there was lovely fresh bread available nearby.

We booked a junior suite for additional space, comfort and facilities. We arrived in the middle of the night and were taken to a room that did not conform to the description on booking.com - no fridge, no kitchen area, no table and chairs, no bathrobes, scruffy room, bathroom had strange platform with exposed wires as if building work were in progress. We complained but nothing could be done until the next morning. We repeated our complaint to a different receptionist in the morning and there was another call made to an absent manager. An old fridge was installed in our room. We were told that there were two types of junior suite: the one with the facilities we understood we had booked and the one without (which we had been given). This was just farcical. We tried again for any more of the missing facilities/amenities. A third receptionist managed to arrange some (little more than child-sized) bathrobes later that day. In the end we were offered, and accepted, a discount on the room rate. Do not waste money booking a junior suite. As a postscript, after our personal booking we were joining a group based at the same hotel. When we switched to our 'standard' room from our 'junior suite', we felt as if we were getting an upgrade. The room was obviously much smaller but was better-equipped and much more pleasant. We had no complaints about that room.