Holiday Inn Johnson City

Front desk staff was cold, short and unprofessional. I was told our room wasn't ready an hour and a half past checkin time( after leaving and returning at the time they told me to return). And that they didn't know when they would be ready.Only that they were short staffed. And when I asked if our rooms could be changed there was a "NO" response. After waiting near the front desk for a while. We were eventually assigned new room numbers , to half cleaned rooms. Trash still on the floor and hair in the sink and bath tub.

We stayed at this hotel in June 2019, absolutely loved it. Staff was great. Everything was perfect. This visit sept 2019 not so great

The fact that the pool was closed the first week was extremely disappointing. That was the main reason of our stay. No where did it mention pool would be closed. Found out upon arrival. Had to switch rooms after first night because toilet seat was broken, shower drain was plugged and some horrible vibration noise was below us and could feel the beds vibrate (assuming we were above laundry room). Staff not pleasant at all

Had a pool

Online it stated that the hotel had free breakfast which is why we chose it but after booking we found out that was not the case.