Berjaya Waterfront Hotel

So before my stay, i actually kept calling the hotel to have a little request on my AAG application. First no one answered, next they say will call me back. Third they ask me to talk to the reservation team. But none of this was able to be done about my request. On the day of my stay, just to ask for how much late check out would cost, just at the reception it took more than 10 mins. When i called even in my room asking something i wanna request, was told by staff that the manager will call me back. Waited until late night and no one called. Went back down to the reception and even though i was in line queuing the staff let someone behind me go first and did their check in and when it was my turn, the lady said come back tmrw to talk to the manager. Came back the next morning, managed to talk to the manager but they were unable to accept my request. Really disappointed with how they cant have good service, no smiles, no sincere apologises no compensation despite everything. Room was not clean even though requested for house keeping. Coffee and tea was not topped up. So were the toiletries. Aircon wasnt working well either. So were the taps in the toilet. Never would i ever recommand you this hotel. Other hotels which might be of the same price or lower has better service.

Nothing works in the room

I like the fact that I didn’t get sick from staying here.

Nothing was working in the rooms