Best Western Joliet Inn & Suites

It was available and they attempted to still give breakfast

It was definitely not worth the hassle of having your rooms cancelled then being charged more for the rooms it was just an overall unpleasant experience. Rude overnight staff very unpleasant to everyone that stayed during this weekend many guests had complained to each about their experience with overnight staff and many felt they were overcharged for their stay

Nothing, I liked nothing about my stay. Maybe that they had an elevator.

We arrived and waited for 10mins for the front desk person, come to find out only one person was working and running around. Well we were told the pool closes at 9pm, the front desk lady extended the time for a family who had travel for a long time, even though we were traveling she wouldn't extend the pool time for us. These people were in the pool til 1030pm. Then I had to pay $25 for a cot. Then we called for more pillows and blankets, they didnt have any. Then our air conditioner kept sending an error which made it stop working during our stay. Then there was no hot water so we took cold showers. I asked for more towels, the woman never came, never even called to say they didnt have anymore. This was a horrible experience. I hope I get refunded.

I asked for a jacuzzi in the room when I got this room. I guess the spa bath is what the person consider as a jacuzzi. The room did not look like the pictures I saw before I even consider getting a room there.