Castle Kona Reef, a Condominium Resort

Grill was close to the pool

I was given the wrong combination and lockbox for the room I was given. When I called to let them know, I was told there was nothing they could do. I waiting for over half n hour to get into the room. The door was unlocked so I got into the room but couldn't lock the door because I didnt have the key. I asked if there was another room I could check in to because I had a dinner to attend to so I needed to. I was told no. As soon as I asked if I could get a refund the lady on the phone gave me the combination to the lockbox on the room. She had the combination the whole time and failed to give it to me. By this time I was an hour late to my dinner and very unhappy with the service. Cabinet under sink was broken and floors were very very dirty. It left your feet black. I had to walk with my slippers on to avoid having black feet

Needs to focus on comfort a lot more

I liked the location, the room was prepared other than temperature, the view was nice of the local small beach. Its within walking distance to Breakfast and food. You do have an Ocean View which is actually amazing. Late night Check In phone system worked fine.

We had a family of 4, which is pushing it in this condo, and there was only 3 pillows on the main bed and one pillow in the closet for the sleeper. The room was very warm, musty, and took half the night to cool down. We traveled 12 hrs coming in very late and just wanted to crash. Not comfortable at all. In this price point I don't expected recently refurbished or much in decor but I always expect to get a good nights sleep and expect it for my family too. Extra pillows are very inexpensive, as low as 3.00 a piece at Walmart, just replaced in my own second home. I always have two per person as a rule of thumb. This and having the room temp down would have changed my whole review.