Pyramisa Suites Hotel Cairo

The property was acceptable, clean, and in a good location.

The front desk staff were so unorganised, no people skills or manners, which to me really let the hotel down. This is what separates a 5 star hotel and the rest. This was my second booking with the hotel as I had to extend my stay in Cairo due to very bad weather. When speaking to the hotel manager she told if I’d left a 5 star review on booking.com that I would be given a 10% discount and considering that I had a decent first stay, I thought why not. When it came to paying for my extended stay I was now quoted a higher price including the supposed discount than the actual price on booking.com. At what point is a discount a discount when it’s still cheaper to book via booking.com. Bathroom shower had was broken and staff did nothing to come and fix it (see picture attached). How guest are treated and issues resolved is what makes the difference. Would I stay here again, absolutely NOT.

None of the additional food service facilities were open. The breakfast was terrible, a juice box, apple and a piece of bread!

Very subpar establishment. Howard Johnson is best described as a comparative property. 2 Star- based on American Standards