Giza hotellia

Plussat: The room was clean , the staff were friendly and very helpful. The garden is beautiful and the view of the pyramids from the pool is amazing

Plussat: Uima-allas. Huonesiivous.

Miinukset: Hotellissa toimiva taksipalvelu oli huono ja siitä vastaava henkilö valehteli ja huijasi. Kuskit eivät osanneet englantia. Kuljetukset eivät tapahtuneet sovitusti, jouduimme odottamaan kyytiä tunnin paahtavassa auringossa ja hankkimaan itse toisen kyydin. Hotelli vaatii remontointia ja huoltoa monessa kohdassa. Inhottavinta oli aamiasibuffetin tarjoilupöydät, joiden pinnat olivat rikkinäisiä ja likaisia, ihan kammottavia katsoa. Spa-tilat olivat kamalat, pimeässä kellarissa ja koristelu tyylitöntä ja rumaa. Kleopatra-kuorinnassa sain vuotavan haavan sormeeni, kun otin tukea liukkaalla kivipöydällä pöydän reunasta, siellä oli alla jotain terävää. Nuori tyttö, joka hoiti minua, vain naureskeli ja vasta pyydettyäni toi paperitukon avuksi. Monia muita asioita oli rempallaan, esim. maan lippuja oli roikkumassa epäsiisteissä mykkyröissä kattoparvekkeella - ei vaatisi paljon oikaista ne tai ottaa pois. Tarjoilijoiden pitäisi osata englantia. Osa spa-hieronnoista oli ammatillista, mutta Kleopatra-hoidossa en kokenut olevani arvostettu asiakas, tytöt juttelivat ja naureskelivat keskenään. Minun piti erikseen vaatia, että kaikki hoidossa luvatut osiot käytiin läpi.

Plussat: Sänky todella hyvä, uni tulee hyvin saa nukkua levollisesti. Hyvä ilmastointi tälläkin kertaa. Tupakointia saa rajoittaa lobby baari alueelta. Ahdistaa olla tässä tilassa. Siinä kyljessä kaupat ja lobbybaarin tarjoulualue. Vie pois niistä. Hyvä ruoka. Monia hyvia asioita. Upea johto!

Miinukset: Kts.ed. Tupakointialueen tulisi poistua lobbybaareista kaikkialla! ei sovi minulle eikä tule mukavaa mieltä siitä. Se aiheuttaa paon kauppakujilta.

Plussat: A lovely oasis inside the hotel and excellent pyramid views.

Miinukset: Room carpet was a bit grubby. Room next to our was a smoking room and the smell sometimes seeped into ours from locked door linking the two rooms. Breakfast was a bit unorganised.

Plussat: It was clean

Miinukset: I booked the hotel for 3 nights for 39$ per the night, but when I went there they told me there is fees so the total will be 52$ per night, was a huge difference and they gave me an offer with 50$ as an offer in case I put a good review for them in google!!. That’s a girl her name is Eman. The service were bad if u order anything will deliver in an hour. Staff are not honest at all. I’ll never to go back there.

Plussat: Breakfast was good.

Miinukset: The rooms and hallways are very outdated and very far from the entrance. This hotel should be rated 3 stars and not 4, it's more towards a resort and not a hotel. Wi-Fi only available in the lobby/public areas which was annoying. The location is good if you want to do sightseeing for the pyramids only.

Plussat: Worth paying extra for pyramid view!

Plussat: Decent location based in Giza, within viewing distance of the Pyramids. 'OK' breakfast

Miinukset: Shower cant run longer than 4 minutes before flooding. Hotel runs like an airport, not allowing any outside food/drink except their own overpriced stuff. Hotel significantly overcharges on everything.

Plussat: View from the swimming pool is great. But the views are nowhere near to what it is shown in the pictures. Very noisy hotel, there are some shops downstairs who constantly pushes you to visit them and buy something from them. We bought two small universal plug adapter which are sold outside for 2 Egyptian.pound and they took 30 EGP for those.

Miinukset: Breakfast is same everyday which is a bit monotonous. Rooms are not clean enough. Staff always asking for tips for everything.

Plussat: It’s the perfect location for the pyramids, about 3 min walking to go there. Excellent breakfast with the view. The room is big and clean. The staff is really nice. It’s quite far from Cairo vite with the traffic about 40 min but cheap with uber.

Miinukset: It was raining a lot one day and they didn’t have any umbrellas so it was annoying to walk under the heavy rain, from the reception to the breakfast room we had time to take a shower. But we understood that it’s rarely raining in Cairo so they’re probably not used to this weather.

Plussat: My wife and I made the reservation in this hotel not knowing the story, only reviews online. To our surprise, since day one we were in love with everything. The story is fascinated, everyone in the hotel made us feel like a queen and king. Top service, friendly staff and a wonderful experience.

Miinukset: Breakfast box we ordered one morning in the morning was really cheap.

Plussat: Clean and comfortable.

Miinukset: Mena house hotel did not not honor the rate I secured with kayak. This in turn left me feeling a bit bitter of the whole experience.

Plussat: Right next to the pyramids!

Plussat: The views of the pyramids while having breakfast, lunch or dinner were stunning, day and night. The grounds were gorgeous - lush gardens, water pools etc.

Miinukset: Don't go in the winter season. After 5 phone calls to the assistant manager, guest services rep etc. and 2 visits from electricians, the room remained cold and only cold air poured into the room. When the temperature outside is 8 degrees, this is unacceptable. Two days of shivering and then finally housekeeping on my last night brought a small portable heater to put on the floor. On checking out, the front desk staff shrugged and said that it really was too bad....as they charged $200 US per night. Really?! That's all?

Plussat: Awful smell of smoke, everywhere. Poor service. Stunning views, but horrid smell of smoke.

Miinukset: Awful

Plussat: Location, and Service

Miinukset: It’s Egypt sooooo yeah there’s a ton of people trying to take advantage of you, some work for the hotel most wait just outside the gate

Plussat: The restaurants.

Miinukset: The staff members. A package was trying to be delivered to the hotel that I was using for business purposes. Three times did they turn away the delivery guy without informing me. Once I asked them if anyone had attempted to drop off a package the answer was no, and no one was willing to look into it. Being a platinum elite member with Marriott I was honestly wondering why I invest in the chain with that type of customer service. Beyond poor, and with the feeling of the client being an inconvenience. Such a shame with a location like that.

Plussat: had a room with a view overlooking the pyramids. great location to visit the pyramids easy to walk to

Miinukset: breakfast was not so good. was a buffet breakfast and bit cold. food could be kept hot better

Plussat: Fantastic location - proximate to the pyramids.

Miinukset: The service. I was overcharged for several "limousines" that turned out to be no more than a Mitsubishi Lancer.... I was taken to a dodge money exchange by the hotel staff (who was obviously making a deal out of it) and the layout is terrible.

Plussat: Good hotel very professional £135 per night but worth it

Plussat: I can see why this used to be 5 stars. Big complex surrounding a humongous pool, resort style. Much better than other 4 stars. Like everything in Egypt right now, they could improve on cleaningness. It is really details. The bed sheets were very good. The room was ample. Furniture a little dated, but in good shape (old tv though). The breakfast was very plentiful and varied. Even the restaurant, La pagoda, has good food at surprisingly good prices (same as eating in a fast food chain outside). I would just start an education campaign with the staff to see details, like a dead mosquito here, a dirt stain in a wall, things that can be solved with more attention rather than money, or somebody with a brush and some paint, to restore the previous glory. But again, saw this in all the four stars I stayed. They need my maid --an OCD machine--, or somebody like her that can "see", and these places will be back in their glory. Overall, a good stay.

Plussat: Almost nothing. I will not visit the hotel again for sure

Miinukset: Very old rooms that needs major renovation I got food poisoning after having dinner in the hotel restaurant (the Villa) Towels on the pool are very old and most of them are dirty No chlorine used for the pool leading to very smelly water Definitely this is below 3 stars hotel although it is marked as 4 stars

Plussat: Nothing

Miinukset: Really nothing

Plussat: Everything was great

Miinukset: None

Plussat: the view golf car

Miinukset: not a clean bathroom ....we found BLOOD on the toilet once .. and we requested room service more than 3 times and they came after 90 min... the children was very angry and cant use the toilet and we asked for a bottle of water alot of times ... it came after 2 hours

Plussat: Unfriendly unprofessional staff that makes you feel that thwy don't want to work

Miinukset: Broaken air condetioner thay was nwver fixed.

Plussat: Everything else

Miinukset: Uncomfortable beds dont match 5 stars hotel elevators is disaster reception staff is not professional they dont know even after i showed them my reservation that i already paid my reservation before arrival they want to charge me again

Plussat: Rooms are very tidy, clean and luxurious , beds are extremely comfortable. Breakfast buffet got lots of varieties, food was tasty and fresh.

Miinukset: The facility is old, the staff were very slow and i think its a disgrace to call it a five star hotel

Plussat: Maybe a good place in Summer

Miinukset: Very long way from airport Took 2 hrs in busy (and dangerous) traffic. Nothing nearby and would be able to leave property on own. Very expensive bar and restaurant empty. Cold during winter months but heating did work ok. Hotel taxi to airport 10 times normal price. Breakfast buffet chaotic and no spoons so had to eat cornflakes with a fork! Phone in room didn't work.

Miinukset: breakfast buffet poor and bad quality

Plussat: I’m very appreciate all the staff in this hotel. They different from other Egyptian. Do everything and take care of us without money. And this hotel is very nice. You can see the pyramid view on the rooftop. If you don’t have a plan, let this hotel plan for you. They have many contact in Egypt.❤️

Plussat: Very helpful staff- Thank you. Unforgettable vacation thanks to you Guys.

Plussat: 3 Pyramids View Inn has an amazing view on the top balcony area! Every morning my family and I would go to the top balcony to see the amazing pyramids view which is completely breath taking.....with a morning breakfast that was included. All staff members at the hotel are great!!! I checked in as a guest and checked out as a family member....great staff! I would like to thank them all!!! The staff really took care of us, my family and I felt very safe at this place. On my wife's birthday, all the staff and I made my wife a surprise birthday party, it made her extremely happy.....thanks to all the staff members from the 3 Pyramids View Inn!!! God bless.....

Miinukset: I love everything about the 3 Pyramid View Inn! No complaints at all.

Plussat: Location is excellent, lives up to its name. We had a view of the three Pyramids while having breakfast on the terrace

Plussat: Staff was very supportive & breakfast they serve was also good - location is definitely their USP.

Miinukset: rooms were not properly designed, need some restructuring.

Plussat: Location is amazing ! Very close to the Great Pyramid . Family atmosphere . Nice terrace , plenty of space . Disposable washing machines and other facilities .

Plussat: Great pyramid views, delicious free breakfast,free from and to airport shuttle service, friendly staff

Miinukset: n/a

Plussat: > excellent hosting by Farouk Mohamend who personally organized great tours on Spanish in Cairo as well as Luxor > all support given including transportation from/to airport inxluding Cairo and Luxor even not staying at his hotel > very kind staff > excellent location; direct view at rhw pyramids from terrace perfect to start and end the day > his tour guides were very well, Local and spanish speakers with tour guide certification and friendly > I would stay again but more facilities with owner are available in Cairo and Luxor

Miinukset: > rooms require some maintenance but in balance with other support that was not an issue

Plussat: Staff is extremely helpful. They try to accommodate any extra requests with a smile!

Miinukset: Nothing at all!

Plussat: Easy to get food

Miinukset: Staffs not friendly to the foreigners

Miinukset: They reception team during the stay manage ruined my stay. They charged me extra 20 USD$ because my wife is not Egyptian. The difference between Egyptian room and non-Egyptian room is very small in booking.com but they still charged me 20 USD $. I waited almost 35 minutes to check in and the manager pretended that he is trying to do something but he didn’t. He was hiding behind the hotel rules and I am sure if it was another manager it might have been ok. With extra 20 USD charge I could have found better hotel.

Miinukset: The grout in the shower is moldy

Plussat: Nothing in particular.

Miinukset: Internet substand and Norton said it was't secure. Bed pillpws were like rocks. The hotel is on a busy main road and yhe noose from the non stop traffic permeates the room. Although the hotel lists disability access, the ramp is unuseable by someone on crutches and they fo not have rooms with shower stalls.

Plussat: i was like it but now I'll never go there again

Miinukset: no hot water in the shower and bathroom bad service the door key card having too much problems no water and boiler in the room no lemon for the soup no black pepper the hot drinks coming in a cartoon cup totally bad at all

Plussat: Good bedroom for the price, the beds were comfortable and extra blankets were provided. The breakfast was good - a nice selection of both Egyptian an continental options. The lobby was nice to sit in for a while.

Miinukset: The Wi-Fi codes only lasted for 3 days - we had to go to reception for new ones. They did not add fresh towels to our room on one occasion. The balcony doors do not close slightly so there is a bit of a draft. Also since al-Haram St., where this property is located, is very busy, the rooms can be noisy.

Plussat: It was a great journey

Plussat: Excellent

Miinukset: No thing

Plussat: Every thing good

Miinukset: No thing

Miinukset: The personal staff were not friendly and the restaurant was really bad. It was a really bad experience.

Plussat: Liked the food and overall customer service. Started out shaky but picked up and improved. Time was cold but received blanket.

Miinukset: Internet connection poor especially since travelling and rely on it for communication. Staff friendly but could be more helpful.

Plussat: Location and atmosphere ,staff is so familiar ,totally it was very good

Miinukset: Lights and electric system

Plussat: Breakfast buffet and quick room service.

Miinukset: Loud noises all the day outside my room and specially at late at night.

Miinukset: Thank you it was fantastic

Plussat: Huoneet isoja ja korkeita :) Ainoa minus oli se, että vuoteet olivat tosi kovia ! Oikien viihtyisä ympäristö. Musiikkia oilsi myös voinut olla vähemmän, pieni tauko jossain kohtaa.

Plussat: The location is perfect near the circular road,all public transports are available outside hotel,15 min to metro station and half an hour to the downtown

Miinukset: Breakfast is limited Parking is available only to maximum 4 or 5 cars The rooms are small

Miinukset: Good

Plussat: Property is good but hotel is normal

Miinukset: Front look

Plussat: the food

Miinukset: every thing. not clean rooms (walls, floors, windows) bathrooms, the view.

Plussat: totally not bad

Miinukset: no baby cot available or extra bed

Plussat: Staff is really really amazing big thanks , location perfect, very clean , wooo I need to back !!!

Plussat: I liked that I was able to check in even at the hour of almost 2am and that the hotel supplied me with a tour guide through the booking.

Miinukset: My room didn't have a window, even though there was no indication of this on the booking - which actually said balcony with view. And when I asked for a room with a window I was told I would need to pay $25 extra per night. I just ended up leaving it. The views from the breakfast area are also not as amazing as the pictures as there are cables and the furniture just seems old and unkept. Breakfast is very basic. Just needs some updating and the staff needs to put the guest first instead of trying to get the best exchange rate out of them. I could see some people were happy to leave!

Plussat: We love the location and the friendliness of the staff. Everyone was helpful and made our stay very comfortable.

Miinukset: The WiFi went in and out. The connect would drop and you have to walk around to find the spot to connect again.

Plussat: This Hotel was amazing and right opposite the Pyramids! The Hotel and rooms were exceptionally clean at all times. The staff were always so helpful and friendly. They even gave us a complimentary pick up from the Train Station. They also has an amazing roof top view of the Pyramids it was truly beautiful. The food they cooked upstairs was absolutely delicious I could eat all day long. Everyone was so kind. I would always recommend staying here if you visit Giza. The rooms were always so clean and a decent size. Had plenty of shampoos and shower gels. I would like to say a great big thank you to everyone for being so kind and welcoming. We hope to see you again.

Miinukset: There was nothing I didn’t like. Except the smell of horse poo outside but that’s just because there’s so many horses going by. It’s no a big deal.

Plussat: The views and the location! We loved Alibaba! Ask for his morning “Alibaba Coffee” this is guy was very nice and funny. The area was very safe. Egypt was very safe in general March 2020 Sun Pyramids Tours works with hotel and was great as well. Lined up all tours and guides were great!

Miinukset: The laundry service was not good. But besides that if you wanna relax at breakfast lunch and dinner while looking at the Sphinx and pyramids this is your place!

Plussat: Alladin and Dina are great persons. They helped my a lot to contact argentinian embassy. About the view, it's amazing. It's seems unreal. You can have a drink , looking at one of the marvels of the world.

Miinukset: Everything was Ok!

Plussat: Very friendly staff, clean rooms, amazing view on the pyramids. Fridge has been full of water and other fresh drinks, included in price. Welcome drink.

Plussat: Aladin did a very good job. It was very nice to stay in this hotel with a perfect view on the pyramids,

Plussat: Everything was exquisite, thank you.

Miinukset: Everyone was friendly and helpful and the facilities were well maintained and clean.

Plussat: Amazing views, the rooms are clean an beds very comfortable. Breakfast is not huge but is very nice. We were on the first floor, views were amazing even for a low floor. We could sleep quite well, after the light show finishes at 21:00 everything is quiet. Security and police in the area all the time

Miinukset: Very bad hotel Not cleaned rooms Not Air-conditioning

Plussat: The worst part of my trip to Cairo, the worst hotel I would have ever stayed in my lifetime!

Miinukset: The staff, the rooms, broken furniture, smelly rooms, non-cooperative staff, inefficiency of the staff

Plussat: The staff were very friendly ...

Miinukset: The door key didnt work i had to keep going to front desk to get key reactivated.breakfast food was always cold in the steamers .internet did not work 75percent off the time..

Plussat: Everything was amazing the view, the food, all the workers where very helpful and very welcoming! It’s very family oriented and you just get a feel of there culture while on vacation!

Plussat: No water due to Heavy rain tv didn’t work bit of a slum but ok if your looking for somewhere to crash no breakfast as we had to go to another. Hotel and it was freezing so didn’t bother also said £22 pn when got there it was £36 because of tax

Plussat: Great views from the rooftop, you can watch the lighting show for free., friendly staff. Great value for money

Miinukset: Room is very simple, but still great value for money

Plussat: Location, staff and cleanliness. Also, the breakfast is delicious.

Miinukset: Photos are not from this hotel. There is no view from balcony on pyramids. Very noisy on the street and uncomfortable beds.

Plussat: I liked generous breakfast with assortment of foods, bed was very comfortable, did not like - room had no table or chair, heater was stuck on one temperature as was the fan, bathroom was small, shower only for one person too small, hotel decor is old worn out, hotel needs a face lift.

Plussat: This place is not a hotel or a guest house, this is being with your second family. All the people are truly amazing and you will have the most unforgettable experience as leaving this place is more than hard. I wish I could stay more and I advise absolutely everyone to go because it will leave you unforgettable memories that you will cherish for your whole life. And thank you to all the amazing people who made this experience completely unforgettable !!

Plussat: Great view of the pyramids from the roof terrace.

Miinukset: Very dated and not too clean. Staff pleasant but a bit pushy selling tours.

Plussat: Everything :) Simple, but very clean. The staff was nice and helpfull. The panorama is perfect.

Plussat: The friendliness and ease of the owners and cleanliness of the space. It was wonderfully quiet too!

Plussat: Ahmed and Sherif were fantastic hosts and went out of their way to make our stay comfortable. The location was perfect for pyramid views and we loved the rooftop breakfasts.

Plussat: The view is awesome. You are in front of the entrance to the pyramids. However, the neighborhood is not the best. I would recommend it for backpackers only. One night stay should be enough to see the sunset and have breakfast watching the pyramids.

Plussat: Amazing view fro the rooftop. Worth a visit all on its own. Beds very comfortable and rooms very clean. The breakfast was lovely. Simple and traditional. Sitting on the roof, eating breakfast and looking at the Sphinx and Pyramids is quite special.

Miinukset: Needs a shower curtain

Plussat: view is amazing ,service is also very good ,nice people ,good breakfast ,clean rooms ,hot shower ..all was good

Miinukset: all is good

Plussat: local breakfast , rooftop view is amazing

Miinukset: bathroom out side

Plussat: The view! Waking up to a perfect view of all three pyramids and the sphinx every morning was amazing!! The staff were really nice too and very helpful!

Miinukset: The wi-fi barely worked. Made it hard to organise your day before venturing out. I definitely recommend buying a sim card from a reputable store as I believe this is an issue throughout many Egyptian accommodations.

Plussat: Our second stay was even better than the first one, we arrived earlier and left later than scheduled yet the staff was very kind to help us. All tours were great. Thank you again. My mom enjoyed our time in your hotel very much. :)

Plussat: The people you welcome are very nice.

Miinukset: Dusty room, poor breakfast, has no comparison with the photos.

Plussat: Good communication, reliable, professional staff. Definitely I recommend this hotel.

Plussat: Staff very helpful was near to my venue of business hence enjoyed the stay

Miinukset: Difficult for taxi and uber to reach the hotel as gps location different from the real location of hotel

Plussat: Good location. Shops and restaurants are walking distance. Good breakfast and good staff

Miinukset: Request to repair clogged shower drain was not done from day 1 check in

Plussat: The staff and location

Miinukset: Nothing

Plussat: The accomodation is an epitome of Egyptian hospitality.

Plussat: I got a lift to the hotel organised in advance for 25 dollars. All the hotels I have stayed in, have accepted Egyptian pounds. This is a fairly standard charge. And yet Giza is quite a long way from the airport. I did not worry about the taxi driver taking a strange route, because he was with the hotel. Likewise, I felt my room was reasonably secure and safe. The horses and camels and the views of the pyramids will really impress some people. I did not open the shuttered door to the balcony in my room. The mirrored patio doors seemed secure. The balcony is shared, and you have a really interesting view. The proprietor has a flat attached to the rooms he has let out. The furniture in my room is magnificent and there is a small bath tub in the "bathroom". Although it does not necessarily look clean, it is! It is not modern! I paid twice as much for this hotel, as I will for two hotels in the vicinity.

Miinukset: My review score is 8.3 not 9.4 Last night, I was cold in bed. The duvet was thin. This morning there was no wifi - my phone switched to mobile data. It would be possible to take some interesting photos of the accommodation. The photos provided are of guests holding a Pyramid Power Inn sign. It is an interesting location. It does not look like a hotel. It overlooks a broad thoroughfare where they feed horses and donkeys. You can see horse carriages and camels, individuals and groups riding. There are also goats, dogs and the occasional cat. It is not everyone's cup of tea. My room was at the front (family room) with an enormous bed. It was noisy at night and early in the morning with the call to prayer. I am not sure if there is hot water. What was off putting was to see a horse lying on the ground, nearby, surrounded by young men. I suspected the horse was at the end of it's life. I would say the breakfast was uninspired. I have had better and more interesting breakfasts in other Egyptian hotels, with more choice. However I think I am the only guest here at the moment.

Plussat: Zak was nice and kind as well as his wife and son - they invited me for dinner with them! The room was spacious and warm. Zak also accompanied me for souvenir shopping - might not be the cheapest prices but at least it's free from aggressive selling

Miinukset: Not the best place for Pyramids view. A bit difficult to find - my driver had to call and ask. The road in front was not clean with lots of camels travel by

Plussat: We were treated like family by the owner and his wife. Our room was very spacious with a big closet and bathroom. The view from the balcony was the pyramids and we could sit out there to have our breakfast every morning or a coffee in the evening.

Miinukset: At 70 years old, I found going up the few flights of stairs a bit difficult but for anyone in better shape than me, it would not be a problem. My wife was ok with the stairs.

Plussat: View of pyramid

Miinukset: Overpriced excursions Difficult to find no signs No kettle in room

Plussat: Great. Good person. Friendly. Good place. Nice view

Miinukset: Great. Good person. Friendly. Good place. Nice view.

Plussat: Very warm and friendly hosts. I felt welcome and safe. They organised the best tour I have ever been on. My requests were met and the room which I stayed in looked better than in the photo! I thought maybe I got a free upgrade as it looked bigger than in the photo advertised. It was a very clean room with very good wifi and bathroom. The bed was very comfortable and I slept like a baby each night. The views of the pyramids from the room are amazing too. The hotel is in a cool area in Giza to explore with delicious local food and friendly people who always say "welcome to Egypt!'. I love this place and I will definitely be back. The prices are very good. I highly recommend!

Plussat: I experienced true Egyptian hospitality at the Pyramids Power Inn. I woke up to breakfast and coffee every morning, while gazing at the pyramids. My friends and I felt very safe at the hotel and really enjoyed our stay there. The owner was so helpful!

Plussat: The host was very helpful. He went with me to help me buy a sim card. The room was clean and big. The windows open to panoramic pyramid view

Plussat: Amazing room with a view for the pyramids. Cleanest room we’ve seen in Egypt and most friendly owner too. We felt really comfortable and were able to relax. There was also hot water for shower and airco with hot air. We definitely recommend people to stay there. Is great value for money! Also if you are looking for some privacy and quietness!

Miinukset: The place is a little bit hard to find, but people outside helped us and also we called the owner, he answered immediately and came outside.