Novotel Kolkata Hotel And Residences

Nice hotel property

We booked hotel taxi for 4 hour on 12th September, Driver's name was Nepal Sen. Very very rude. He wasted our only evening in Kolkata. Purposely took us via traffic road and we reached late. Wherever I was asking him to take, he was like, it will be late. Basically, waste of money and my precious time. On top of that, he actually made personal comment on me, I dont understand how such people are working for reputed company like Novotel. I might not ever go back to Novotel Kolkata for specifically this reason. Second bad experience - Dinner took more than 1 hour, and when I asked the manager he came up with time when his staff entered the time rather than when we ordered the food. Though he apologised later, but not professional at all.

The facility was great in terms of its physique and location. Rooms were nice with all the facilities

it took almost an hour to check-in. As some of my relatives were not having their IDs. I was surprised by the stringent measures imposed by keeping guests waiting in the lobby without even asking for water. I do appreciate the regulation but since Me, the main guest showed my ID card and was ready to sign on their behalf it was treated differently. At least they could have eased out waiting. On another note, despite being the star hotel, the hotel did not have Exchange facility. I wanted to exchange my USD as my card was not working. I did not get any help from them except the fact that they accepted my Dollars as a guarantee. This was a bit awkward scenario for me. A staff member is Gym scolded our kid (12 years) as he intended to see Gym but was in his slippers (Not shoe) the sound was really harsh to be used to the kid of that age. that was a minor issue but was really touchy.