Kalkutta hotellia

Plussat: veery personable service from Shekhar, Sweeetie and Richard. Really helppful

Miinukset: Kolkata traffic

Plussat: Service is excellent

Miinukset: The carpet in the bedroom is very smelly maybe because the hotel was established for quite long time.

Plussat: Oberoi are very attentive to the small things and making you comfortable. One concierge, Mr. Rahan, was really on the ball for outings and ideas. Staff were courteous and smiling. I used the Spa facilities each evening for the steam room and the ladies were lovely.

Miinukset: On checkout, I didn't appreciate being held for 30 minutes for a 8,600 rupee dinner charge that was not mine ($160) during a time of day when I was heading off for a boat ride and not even in the hotel. The delay caused me to miss the check in time for my flight. I had to book new tickets home that cost $300 to fly via Delhi instead of Direct. Secondly, I didn't appreciate being lied to by a concierge who said a yellow taxi would refuse to take me to my boat launch. He assured me the hotel car was only a small amount more, but failed to tell me 465 rupees more. I grabbed an uber on the way back from the help of an India family for 65 rupees, who assured me taxis, Ubers and Olas would take me everywhere. For me it is the principle of being lied to.

Plussat: Absolutely wonderful hotel right in the heart of the city. Staff was really helpful - always asking about how they can help. Strongly recommend.

Plussat: Wonderful people. Stunning lobby and swimming pool. Food was amazing.

Miinukset: They charged me 8k more than what I booked for at booking.com. That was a small hiccup and they fixed it after pointing it out. Also, my room key didn't work and had to change my room key 4 times in 3 days. That was annoying.

Plussat: Lush luxury polite staff very attend to detail

Miinukset: Outside shops at the entrance

Plussat: The property is very well maintained, true to it's heritage! Hospitality was great and so were all the services.

Plussat: Very good service. Friendly staff and managers go out of their way to please, very attentive to detail. Any issues always sorted out immediately.

Miinukset: One room was slightly musty but this was immediately taken care of with a dehumidifier - attributed to the very humid weather in Kolkata.

Plussat: I loved the service, the staff truly knows the art of hospitality. They took excellent care of me when I needed medical help also. The pool is a treat!

Miinukset: The room was a bit dated and stuffy, but it only added to the historical flavour.

Plussat: Everything specially staffs

Plussat: The hotel was really good

Miinukset: Nothing

Plussat: Breakfast

Plussat: Helpful staff

Miinukset: Room service is not expensive

Plussat: Response to rectify the condition was excellent

Miinukset: Room air quality was poor response

Miinukset: i was not given the room type i booked and paid for , and the reservation was made months before my stay. i had to move rooms but only after i complained . very bad service imho. buffet breakfast was incomprehensible, street in front of hotel is grim . would not recommend this hotel. Oberoi better however the concierge was excellent . and one gal at reception desk was clever and helpful.

Plussat: The stuff was amazing and full of genuine care. The facility is great and very clean. Specially if compared to the rest in India.

Miinukset: The pool was very average

Plussat: The range of food

Miinukset: The payment method..too much unprofessional staffs...all the staffs seems are very much upset most possibly with management and that reflects in their attitude...

Plussat: Everything is great at lalit kolkata I feel at home with Mr Tayab as a manager and the staff at front desk mahesh all ways ready to help .. it’s a pleasure being there

Plussat: Hotel staff were amazing.

Plussat: Nothing. Would not recommend this hotel.

Miinukset: Excessive attention at check-in; offers to carry by carry-on bag and lead me to my assigned room -- I;m not an invalid. Don;'t appreciate the in-your-face-working-for-a-tip culture. Breakfast area was poorly laid out, and dirty. Business Center was inaccessible because they had rented out the access room to get to the business center. There were no other places to sit quietly and do work from a laptop except the breakfast area. Staff were poorly trained. Management have no 'connected thinking'. The owner has been dead for years. It is about time the fake tributes on video and the painting in the hall are changed throughout the Lalit system of hotels.

Plussat: The food is very good

Miinukset: The swimming have no hot water...door nobs broken in the wash room...I confirmed late checkout at 1.00pm the earlier day...the day I need to check out first the staff completely lied with me telling they have huge guest but when I told I took the confirmation earlier day they she become quiet....then I go outside to change some money to pay but meanwhile they called in my room and force to check out urgently...I never experienced such unprofessional staff in such big hotel in my entire life

Plussat: Front Desk was excellent while check in & check out, went out of the way to help

Miinukset: Infrastructure. For any service we had to call operator who then was connecting to Room Service or Housekeeping

Plussat: Great location in the city centre on Park Street. Friendly staff, great breakfast buffet, and laundry I sent was done well and quickly. Very comfortable bed and quiet. I recommend this hotel for anyone looking for a 5-star hotel in Kolkata's city centre!!

Miinukset: Nothing to mention here.

Plussat: Location ..maybe

Miinukset: The room, & it's size....lack of hot water in the evenings!!!!

Plussat: The Trabel desk were extremely helpful

Miinukset: Everywhere you went in the hotel ( the leasure areas, restaurants bars and also the breakfast area, your ears were bombarded by music that can only be described as at disco sound level

Plussat: Good breakfast

Miinukset: Tv system doesn’t work properly

Plussat: Good sized rooms, great location. front desk very helpful specially Punam!

Plussat: Location was very good and central

Plussat: Location . Breakfast was good. Good for party goers.

Miinukset: We booked a double luxury room but we were allowed to have only 1 room key card which caused a lot of inconvenience. We got only 1 pair of slippers and 1 face towel , 2 bath towels though. Too noisy at the week-end . I called the reception desk to request late check- out, they asked for half day room rent and I agreed to it but they didn't confirm the rate. When I went to the reception desk to find out about the rate , as soon as I mentioned late check out one of the reception lady without letting me finish the sentence jumped into saying no late check out allowed. I found that very offensive. We paid half day room rent for late check -out but didn't get any room service.

Plussat: so so

Miinukset: what I most disliked was that payment policies.Total payment of stay was charged on my credit card before I reached the hotel which was most frustrating.other hotels generally charges total payments during check out times.

Plussat: Nice location neat the New Market, very friendly stuff

Plussat: The hotel is located at the centre

Miinukset: The room service, where one day they forgot to keep shower gel shampoo so the other day they forgot to keep the towels for us. Apart from that every evening on returning to the hotel we were stuck outside as the key to the door wouldn’t work! When asked about it they said it is because the key got deactivated & asked us to go to the reception the next day before going out to get it fixed.. which I believe they could be a bit responsible and give us a proper key. The breakfast was also okayish, was expecting it to be much better! Also their free wifi is veryy weak, doesn’t work properly.

Plussat: The location

Miinukset: Reception. People there - please learn to smile, at least at times!

Plussat: It was oky but not good!!

Miinukset: Bathroom was horrible.

Plussat: Liked most of the things like staffs, breakfast, facilities, location.

Miinukset: Bed size is very small in twin rooms.

Plussat: Only the location was good

Miinukset: The AC wasn't even working. Had to call the maintenance in the night to fix the issue.

Plussat: Everything was excellent..except rate

Miinukset: Room rate & lunch dinner price is so high It would have been better if the room,lunch & dinner price was lower...