Sugar Palm Grand Hillside

The room was not clean and the quilt was very dirty. The room was directly access to the pool, it was very convenient. But there was no sea view, only can see the pool. The hotel located on the hill, needs to walk along a steep hillside to enter the room which was dangerous for the kids and grandparents. There’s no direct elevator reach the room above the fourth floor, it has to change another elevator to go up, which you have to walk a long way. The staff was good, only the man who helped to carry the luggage looked unfriedly to Chinese, but good for European.

View around hotel very nice and the pool has colour light under the pool floor.

We have to walk so far to get our room , 2 elevators and walk a while,, i thought this might be unsuitable for the old ppl.

1) The staff treated all guest equally regardless of the race which some 4/5 star hotel in phuket lack of it such as Holiday Inn in Patong which I have stayed in b4. 2) I really appreciated and thank the maintenance staff/carpark staff that they help me which I hurt myself (toe bleeding seriously) 3) Make an effort to give us room with good view as requested

Improve in their Cleanliness. 1) Feel itchiness after waking up the next day. 2) Chipped Cup w/o replacement 3) Very dirty/staint at Balcony table/chair/room sofa. (As we are not that fussy; can bear with it. But hope that they can make an effort to improve the cleanliness)

Nothink

We had Jakuzzi room, but jakuzzi is at open balcony. We had pets in room (The ant in bed and more). In room are not tile, there is only cement. The rooms look how building ground. There is no posible parking motorbike. We check out in 5:00 AM and wasnt posible breakfast. This hotel is very bad.