Karpacz hotellit lähellä Toy Town Museum

Plussat: First placewhere helped with bags &then shown through the hotel. Room nice & food good. Well placed for walks.

Miinukset: Dinner served very early,4-6!!

Plussat: The dinner was extraordinary for the price- eat as much as you want for 30 pln. There are biliards inside the bar and a lot of facilities for kids in the backyard (hoorray for the tennis table!).

Plussat: Everything. Very friendly staff. Good food and clean rooms.

Plussat: Nice nice nice people staff good food

Plussat: One of the best hotels were we've stayed during last time. SPA zone is not so big, but there were enough space for every willing guest, and that with almost full hotel. Room was cosy and fully equipt: hairdryer, fridge, kettle, bathrobe. Breakfast was good enough too.

Miinukset: The only disappointment was the massage - for sure it doesn't cost its price. Everything else was just perfect.

Plussat: Very clean, nice location, I liked the saunas and jacuzzi. Breakfast also very good.

Miinukset: Well, having a crucifix over the bedroom door was weird.... maybe some don’t mind religious symbols displayed but I certainly do. It’s 21st century, dear owners of the hotel, please don’t demonstrate your faith in such an invasive way.

Plussat: Good location, clean, nice breakfast and very nice garden for kids.

Plussat: Everything

Plussat: the location is virtually perfect. it is quite close to every important place in the town, and the service in the place was amazing with my family.

Miinukset: an elevator to the upper floors would have been convenient.

Plussat: Everything was great.

Plussat: Good selection of buffet.

Miinukset: Customer service staff not professional, not understanding.

Plussat: Hotel was amazing the food was nice

Miinukset: Hotel was amazing, but staff very rude and didn't listen to customers. I do not speak polish but my wife is polish. its a shame such a beautiful hotel is spoiled by staff. No one smiles the only staff who talk is the cleaners. This is the first and last time I will visit that hotel and I will make sure no one from my family and friends will visit this hotel, because how the staff have treated me and my family. Staff which working in the cocktail bar opposite reception on evening 31.07.19 the customer service was very poor including management , horrible, not helpful and very rude . The staff need more training and maners and need to treat customers that they are right not argue with them. Make sure that customers are happy and want to come back. In my opinion hotel staff have forgot who pays the wages if no custom no job.

Plussat: great breakfasts, view, location, facilities, staff

Plussat: Super friendly and professional staff. But only few do speak English. Amazing property, everything you need is there under one roof, including a small shop. Great value for money.

Miinukset: The outside activities are all closed. For skiing we had to go to the Winterpool (1,5km away). It is pity that hotel is surrounded by a half meter snow and it was -9C in some days but there is no outside entertainment: sanechkowy tor was closed, no skiing either.

Plussat: Very good meals and service, big swimming pool, nice rooms.

Miinukset: A little to hot in the closed aqua park area.

Plussat: Aquapark

Miinukset: We received very small corner room in the ground floor, there was no space for child bed. After short chat in the reception, they changed the room for the correct size. The waitress in the café don´t speak any foreign language. Receive wine list was very complicated, very little sort of wines. No smile and sometime rudness of personal.

Plussat: Aquapark is definitely the strongest point of the hotel!

Miinukset: Unfriendly staff, very hight prices and old style interior.

Plussat: Mamiły great selection and variety of Polish an international food

Miinukset: Too big too many people , cleaning services basic and not thorough I did not like that I had to push my own luggage through this monster big hotel Using big and heavy trolley

Plussat: We liked the fact that the hotel had everything under one roof . the view from the balcony was good and the pool and facilities were nice too. a good range of food was available.

Miinukset: The rooms were too hot and without real air conditioning. it was too hot to sleep . the hotel rooms are dated and need to be upgraded. the TV had no English channels and no smart TV . the baloney was very rough as the paint and plaster was falling of the walls . bathroom shower was very poor and the water went hot and cold . also a few insects in the bathrooms due to cracks in the floor .we were unlucky to have had very loud guests under our balcony that kept us awake , the hotel security did fix it . paid parking was too expensive and the rooms overpriced too.

Plussat: Position, spacious and clean room, friendly owners

Miinukset: Minimal breakfast; nothing home made cooked (e.g. bacon & eggs, sausages, etc.

Plussat: Flexibility of the staff, good location

Miinukset: No lift, no staff overnight

Plussat: 5 min walk to the centre, spacious room, free parking, free wifi (ask at the reception what the network name and password is)

Plussat: friendly stuff, nice breakfast, position, pet friendly

Miinukset: everything was good

Plussat: friendly owners, strategic position, comfortable room

Miinukset: pillows...

Plussat: Beautiful hotel.beautiful place.we will back again.

Plussat: Good breakfast Really quick check-out Nice staff Good location

Miinukset: Unpleasant smell in the room No safe-deposit box in the room Rare room cleaning and rare bed sheets change No car park available if every guest brings car - but easy to find a parking spot within walking distance (max 2-3 minutes)

Plussat: Breakfast was good.

Miinukset: Coffee was average quality. Bed was too soft and quite noisy when turning during a night so the sleep was always interrupted because of that.

Plussat: Good location. Close to restaurants etc.

Miinukset: Pictures give a much better impression than the reality. The spa was the main attraction for us - however couldn’t use it as it didn’t open until 4PM the next day. Was very warm inside .. but there were no fans. On opening the doors / windows the bugs came in.

Plussat: Location, spa, price including breakfast,

Miinukset: Only one electric socket to use for charging, room decor and furniture slightly dated

Plussat: Everything was amazing and great. Service was excellent, food was great, room clear and conformable

Miinukset: N/ai

Plussat: The jacuzzi and saunas are nice. The property is close enough to some bars and shops and yet is super quiet.

Miinukset: The morning coffee could be better. The double room didn't have a real double-bed; there were two single-beds pushed towards each other and the mattresses were sliding off and there was always a gap forming between the mattresses.

Plussat: Breakfast

Miinukset: Entrance to Close to reception desk difficult to going in if any guest stay at reception.

Plussat: Aamupala ja uima-allas olivat erinomaiset.

Plussat: - Comfortable, and large and clean room - Excellent breakfast - Very good spa - Good location in nice and quiet park

Miinukset: - Personnal absolutely not nice. The weak point of this hotel. Not sure I got a single smile during full week end. They will clearly let you kow that you must not leave breakfast room with sandwich for treck of the day but you must pay. Clearly most of them have trong problem of communication

Plussat: Mahtava miljöö. Upeat puutarhat. Rauhallista, vaikka vierailijoita riitti. Erinomainen aamiainen ja illallinen. Asuimme yhden yön vanhalla puolella ja kaksi yötä uudella. Molemmat viihtyisiä ja siistejä. Suosittelen

Plussat: The historical hotel building itself is really interesting.

Miinukset: - on early arrival staff simply said: see you at 3pm with no effort to check for available rooms or rooms which would be prepared before the check in time; - breakfast selection does not seem fresh (e.g. fruit flies in jams, etc.); - no amenities in the room; - TV is set up in a way that you cannot watch it from the bed; - Spa does not provide disposable/reusable flip flops - 'quiet' relaxation rooms in the spa/pool area are not soundproof and you can hear all the guest playing around and using the swimming pool while you're supposed to relax;

Plussat: The breakfast was very complete and delicious .

Plussat: The spa was amazing, the outdoor pool was cool as well. Very beautiful building, good location.

Miinukset: Everything was great! The only thing we didn’t like was the food in the restaurants. The breakfast was ok, however we had a dinner there one time as well, and both starters and mains were way to greasy and oily. The taste was not bad but the amount of oil and dressing used was outrageous:( And the room was a bit hot at night.

Plussat: Nice location , very nice breakfast. I liked spa and swimming pool area

Miinukset: Very small room for 2 people with 2 separate beds not comfortable. I smelled dog in the room very intensive which i reported to the staff and I found many hairs in the bedding

Plussat: Peaceful location near Giant mountains, beautiful park next to the hotel. Building well kept. Comfortable spa and swimming pool. Wide sortiment and good tasting breakfast.

Miinukset: The restaurant - nice staff, but the dishes were often dirty, glasses with remnants of lipstick, withered flowers, very bad cook.

Plussat: Location at the river and close to the village.

Miinukset: Breakfast was far too low quality and after 8am bread, tea and other stuff has not been re-filled. Same at the bar, drinks not really good.

Plussat: The food was very nice. Location i cool with a nice view of Mount Śnieżka.

Miinukset: Sauna and SPA a bit crowded in the evening, but we came next day morning and it was all for us :)

Plussat: Location

Miinukset: SPA and "old style" rooms

Plussat: Very close to the city centre and free parking. Satellite TV

Miinukset: The room was fine but the floor was very dirty. Our socks were black after an hour in the room

Plussat: Sauna lovely. Private access to the hot tub & sauna, amazing little room. Rooms perfect

Miinukset: Hot tub a little cold, but it was 2000 & didn't have time to fully warm up

Plussat: I liked: - the style of the saloon, coridors and the restaurant of the property, - it was clean (apart of one element, mentioned in don't like), - breakfast was fair, - there was hot water.

Miinukset: Unfortunatelly to much to write, I will just mention the main points: - lack of heating! It is not acceptable that there is no heating when outside is 5 deg C and the temperature in room goes much beyond 21 deg claimed (not proven) by reception. It is not acceptable to place guests in the room with broken window (lock was broken) - I guess the staff wanted to ensure fresh air :) - rooms: size and decorations, Maybe I was missled by booking photos, maybe by some descriptions or maybe somebody has good photoshop skills, however our room was far behind this what you can find on booking. - room equipment (double room) - beds, I will not refer to comfort becaues it is individual thing, plastick sheet, dirty bed cover (only cover, bed seets were clean) and two materaces instead of double bed for sure do not represented ordered double bed. - 10% discount for restaurant: firstly taking into account prices in reastaurant this 10% is needed to make them more 'normal', quality of food ok (better you can find in several places arround), discount not included even after requesting it when ordering. - beautifull saloon, not accessible for guests after closing reception. - shower heanger broken. On the end very dissapoiting place. Reading all these positive reviews I have feeling that there are two levels of rooms and we were these unluckies. Taking into account really nice and polite discussion with reception, I have impression that the money and rating is this what matters and any positive criticism is simply not accepted.

Plussat: Great location. Tasty breakfast

Miinukset: Slightly small room for 3 of us