Karpacz hotellia

Plussat: First placewhere helped with bags &then shown through the hotel. Room nice & food good. Well placed for walks.

Miinukset: Dinner served very early,4-6!!

Plussat: The dinner was extraordinary for the price- eat as much as you want for 30 pln. There are biliards inside the bar and a lot of facilities for kids in the backyard (hoorray for the tennis table!).

Plussat: Everything. Very friendly staff. Good food and clean rooms.

Plussat: Nice nice nice people staff good food

Plussat: the location is virtually perfect. it is quite close to every important place in the town, and the service in the place was amazing with my family.

Miinukset: an elevator to the upper floors would have been convenient.

Plussat: Very pleasent staff, breakfast was very taste. Beautiful surroundings and enquipment of the room.

Plussat: Very positive and helpfull owner. Eventhough he or his wife did not speak one word of english, they were so sweet and helpfull.

Miinukset: The beds were very uncomftable, especially the sofa. Two dogs, the owners dogs, kept us awake the first 3 nights.

Plussat: Friendly staff but they spoke no English. Had to communicate in Polish and German.

Miinukset: Standard quality of facilities did not match the high rating on booking.com. Rooms look old, very standard, although spacious. Cleanliness and comfort were so-so. WiFi quality is poor. Intermittent interruptions in the service. Hotel seems poorly suited for international travelers.

Plussat: Great hosting. Excellent atmosphere. There is no problem with any request you ask for.

Plussat: Prefect location, really good breakfast, owners very kind and polite, definitely will visit again.

Miinukset: Nothing I didn't like.

Plussat: Breakfast was perfect (just too much food!), The owner and his wife are very nice people, very helpful. L&B is since now the location we will always stay in, once in Karpacz.

Miinukset: Everything was good, perhaps the price offered by booking.com is too high compared with the regular price once booked via the L&B website. But as for the first time, we all need to ''pay the price''.

Plussat: We absolutely loved the view of the garden and the luxurious bedding. The breakfast and dinners were delicious, and we took lots of walks in the surrounding neighborhood and woods. It was just the R&R we needed.

Miinukset: I can't think of anything to single out for improvement. Every comfort was there.

Plussat: Friendly staff, relaxing massage, tasty breakfast (great cakes!) and dinner.

Miinukset: Pool is not very big - okay as long as only few people there but gets crowded quickly.

Plussat: The facilities were fantastic, loved the Finnish sauna

Miinukset: Would of liked the some TV channels in English.

Plussat: Extremely helpful staff, very good breakfast and overall great experience

Plussat: great location, room with balcony, good breakfast, friendly staff.

Plussat: beautiful garden and chill out zone

Plussat: The personnel was very nice, Miss Malgorzata was very helpful and did everything to accommodate us. AC was quiet and worked well. Breakfast was good and coffee was great.

Miinukset: The bedding! The mattress was old, I could feel every spring. Pillows were hard and lumpy.

Plussat: Great food with big portions

Miinukset: Music! Restaurant and bar music was worse then in supermarket

Plussat: The facilities are very good. The breakfast very tasty and plenty. All the staff are very nice and kind. The room was very clean and comfortable. Also they permitted us to made a late check out without any extra fee, something that we were really needing. We enjoyed a lot our stay and rest. The mini football table were broken.

Miinukset: The internet signal was very poor, wich complicated a lot the use of our devices. There are just polish TV channel some in English would be great. Nobody speaks English very well that made very complicated ti communicate, even the information of the spa and the room was just in polish, seems like they weren't prepared to receive foreign people. They just give us a sheet with basic things about the hotel, but anything else. The breakfast is from 8:00 to 10:00 we went there to rest and we have to wake up early before the breakfast time finish. When the housekeeper attend our room just made the bed and change the towels, anything else even our glasses left dirty.

Miinukset: Small choice of meal for dinner, a lot of equipment was broken

Plussat: The breakfast was very good with many dishes to choose. It is worth to mention that you could have good choose from number of quality tee like pu erh. I enjoyed much soups for dinner. The place is clean and cosy.

Miinukset: Saunas could be bigger

Plussat: A view on the mountains from the kitchen

Miinukset: There was no lock for the door to the toilet (room 51)

Plussat: Size of the room.

Miinukset: On the day we were there it was pretty noisy outside because of a party. The personnel was so nice to apologize. Bathroom is a bit old fashioned but clean.

Plussat: The location is magnificent! Stunning view at the Schneekoppe, quiet, in the middle of the nature, privat, free parking place in front of the hotel. Big room, neat and clean. I would recommend to come here! :)

Miinukset: The breakfast was no highlight, there could be more sweet options like Nutella, cake etc. fresh fruit, yoghurt... But I won't complain, for this price it was satisfying! When we arrived on Saturday at 7:30 pm, the restaurant was already closed.

Plussat: Specialty: homemade jams Sweet bread fresh Choice of ham, cheese, eggs and vegetables in good quantity - and warm sausages. Tea and coffee basic Extra service/facilities on request: hair dryer, water kettle

Miinukset: Shower cabin leak

Plussat: Delicious food and very nice owners :)

Plussat: The dining room was great!

Plussat: Staff was amazing. Excellent breakfast. Centrally located. Couldn't be better.

Plussat: The location is absolutely great. The owners and the staff are very friendly.

Plussat: Breaky was comprehensive and hotel was close to where we wanted to be.

Miinukset: Room was noisy ( on main road) and very light (for us). Needed heavier curtains.

Plussat: Amazing location and staff. The breakfasts were to die for. Close to everything! Awesome little hotel. Very child friendly! Highly recommend!!!

Miinukset: no complains!

Plussat: Hotel was amazing the food was nice

Miinukset: Hotel was amazing, but staff very rude and didn't listen to customers. I do not speak polish but my wife is polish. its a shame such a beautiful hotel is spoiled by staff. No one smiles the only staff who talk is the cleaners. This is the first and last time I will visit that hotel and I will make sure no one from my family and friends will visit this hotel, because how the staff have treated me and my family. Staff which working in the cocktail bar opposite reception on evening 31.07.19 the customer service was very poor including management , horrible, not helpful and very rude . The staff need more training and maners and need to treat customers that they are right not argue with them. Make sure that customers are happy and want to come back. In my opinion hotel staff have forgot who pays the wages if no custom no job.

Miinukset: Bar staff was so lazy...

Plussat: great breakfasts, view, location, facilities, staff

Plussat: Location

Miinukset: Reception Staff unprofessional and doesn’t know basic rules of customer care. Simple greetings on arrival and goodbye, “thank you for staying with us” “apology for waiting” etc doesn’t cost much but make a difference. Staff in the dining area doesn’t smile or show any emotions. The hotel facilities needs updating especially lighting as inside is very dark. Hotel director is saving on energy bills and requested to change bulbs to the lowest voltage. I would advise to take a torch if you are planning a visit. Food is OK but like for 4* Hotel should really improve, especially breakfast choice. The SPA and swimming area is very busy as hotel cater for a lot of guests and access for outside visitors is also allowed. Balconies luck privacy and light is switched off automatically at certain times. The ventilation system is noisy as brings conversation from other rooms. Decor is outdated and worn out in places. This was the worse 4* star hotel I have stayed in Poland and will never use this chain again.

Plussat: Aquapark

Miinukset: We received very small corner room in the ground floor, there was no space for child bed. After short chat in the reception, they changed the room for the correct size. The waitress in the café don´t speak any foreign language. Receive wine list was very complicated, very little sort of wines. No smile and sometime rudness of personal.

Plussat: Aquapark is definitely the strongest point of the hotel!

Miinukset: Unfriendly staff, very hight prices and old style interior.

Plussat: nice place - good location, clean room. Friendly staff

Plussat: Everything.

Plussat: Everything was great in a hotel.I'm very satisfied also with special offer,I got. Hopefully,another day/night again!

Plussat: All

Miinukset: Nothing

Miinukset: The breakfast was typically Polish, eggs and more eggs, and those terrible sausages. and not much else. My 3 kids didn't eat anything for breakfast. We suggested pancakes to the staff, but to no avail. The location was ok, but it was a 30 minute walk uphill to the town centre.

Miinukset: Noisy neighbourhood with screaming small kids and dog running all over the 1floor

Plussat: Tilavat huoneet ja kätevät kylpyhuoneet, runsas aamiaisbuffet, ystävällinen henkilökunta (tosin korkeahko kielimuuri), metsäpolku alkaa kadun toisella puolella

Miinukset: SPA- ja wellness-alue käytettävissä vain ennakkovarauksesta, ohjeistus huoneissa ja wellness-alueella löytyy vain Puolan kielellä; poliisilaitoksen hälytyssireeni (etäisyys n. 200 metriä) herätti pari kertaa keskellä yötä

Plussat: Nothing special, hotel like lots of hotels of that kind

Miinukset: I asked to fix something, easy job, but there was no reaction from the staff

Miinukset: the pool and the sauna are very dirty. The floors and the water especially.

Plussat: very nice location close to hiking starts

Miinukset: nothing we didn’t like about the propriety if you are not polish you will be surprised in winter : in this nice mountain location you will see a lot of private heatings spreading thick smoke from bad coal and other burned stuff: you can really smell it and wonder how à wilderness city can afford to still allow these kind of facilities in 2018

Plussat: Staff very helpful and plesant. Room was adquate sized. Bed was surprisingly comfortable. Shower was excellent. Didn't use the swimming pool, sauna or whirpool, but they looked very inviting. Breakfast was good.

Miinukset: When I arrived, my room was stiflingly hot. Even after opening both roof-windows, it didn't really cool down. No a/c or fan provided. Elevator was shut off for the night on 2nd night of stay, and wasn't on again when I was lugging luggage down on morning of departure.

Plussat: Fantastic location. Great breakfast.

Miinukset: Bathtubs really? To hard to get in to take a shower!

Plussat: The breakfast was excellent.

Plussat: Very nicely arranged hotel in a very good location. Lot's of activities organised at the place (live concerts, games for kids). Great place for families with kids (2 separate rooms for those really small ones as well as those bigger).

Miinukset: Rather small room which was crowded due to additional sofa - this is good and bad at the same point. Paid bathrobes in a hotel with a swimming pool is something very unusual at a hotel this class and for sure is not something I would expect, Paid parking lot for guests is as well a minus for this place (the free one is for just 4-5 cars).

Miinukset: Extra-Charge for Parking space!

Plussat: Good location and very good breakfast. Nice staff and good wellness center (massages, paid extra, were very good). Dinner at the restaurant was also tasty, very good drinks.

Miinukset: Overall the hotel feels a little old, even though the common spaces and entrance are under renovation. Staircase was not very clean, and the same about the swimming pool - it simply didn't feel amazing clean overall, even though it was not dirty to make you feel uncomfortable.