The employee present at our arrival was rude. Appearantly her friend/husband was standing at the counter and made al kinds of comments, (i had a question about the wifi) which i felt was pushy. The other people however, were very kind
Reception woman and generally the staff were very polite and helpful.Room was more than ok and clean,and there was free internet which was also good.Breakfast was good too.
Piano at reception was not working.
The room was quite bleak. There was no carpet on the floor. There were rugs in places in the corridor that were moth eaten and a trip hazzard.
Clean place. Space in room was fine.
Not interesting at all. 3 single beds and the look of things reminded me of youth hostels.
Excellent breakfast. Nice room.
Remember to add the parking fee to the price.
It is near from railroad station, comfortable, has a good breakfast and the personnel is gentle and helpful.
It does not apply.
The location is very central
It was difficullt to operate the Television - remote control was poor and although list in the room indicated CNN it was not there
It was in close proximity to the train station. Extensive breakfast selection.
Even as an occasional smoker- I thought of changing hotels due to the stale lingering smell of smoke in the lobby, hallways and my room. The staff reflected the dour ambience. Really needs an update.
staff was courteous and quick when we requested a non smoking room. they were always prompt when a key was required the breakfast was always enjoyable and fresh very good value for the money
Some staff was extremely serviceminded
The wakeup alarms was on in some empty rooms. This was very anoying.
Hotel Excelsior sijaitsee keskustassa, ja Grimmin veljesten museo ja Kasselin kongressikeskus 10 minuutin ajomatkan päässä. Käytössäsi on ilmaiset sanomalehdet aulassa, kielitaitoinen henkilökunta ja matkatavarasäilytys. Palveluihin kuuluu maksullinen omatoiminen pysäköinti.
Perustuu 291 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.