Kelowna hotellia

Plussat: excellent place for vacation

Plussat: Pull out bed was unbearable.

Plussat: Breakfast included is always a good start. Nice and clean with excellent pool and gym area.

Plussat: Breakfast could have more variety

Miinukset: Being the heart of winter the hot tubs came in handy and the kids really enjoyed.

Plussat: Friendly staff. Breakfast was delicious. Room was clean and spacious.

Miinukset: Food trays and leftover food from guests who ordered room service was left on the hallway floors for over a day.

Miinukset: Your front desk clerk has no personality at all wouldnt even help me out after drivin in from Edmonton she was terrible

Plussat: nice and clean

Miinukset: no water slider for kids. No shallow area in swimming pool that suits for toddlers.

Plussat: Great breakfast

Plussat: Happy with this property. Friendly staff. Felt comfortable with the all aspects of the stay.

Plussat: I have stayed here a few times. We like the hotel just the first few times we stayed we were in the tower. We liked the tower rooms way better.

Miinukset: The second floor room we stayed in had no elevators to move our bags up to the rooms. Toilet paper was bad. Garbage trucks out picking up garbage early (noisy).

Plussat: Great hotel experience

Miinukset: No issues

Plussat: Cleanliness and free hot breakfast

Miinukset: Room had no windows

Plussat: Spacious suite

Miinukset: No wine glasses in kitchen cupboards

Plussat: Convenient location right on Harvey and close to all amenities. Just a short drive to the lake. Nice free breakfast. Large bathroom, comfortable bed.

Miinukset: Pool is open to outside but indoor so no sunshine. LOTS of kids so not very peaceful if you want to use the pool. Adult hour at the end of the day.

Plussat: We enjoyed the closeness to restaurants and Hyw access. Enjoyed the continental breakfast, pool and hot tub.

Plussat: Friendly atmosphere started off by receptionist from Helensburgh, Scotland (sorry, forgot his name!)

Miinukset: Nothing

Plussat: Friendly staff, promixity to shops and restayrants, close to Kelowna airport.

Miinukset: We had a flight to catch and had to be at the airport by 4 a.m. We asked for a 3 a.m. wakeup call and it never came! Luckily we had also set our alarm.

Plussat: breakfast was good room was comfortable

Plussat: The comfort of the room.

Plussat: Room was great ---enjoyed the breakfast and also had dinner there----everyone was so accommodating----maid service was fabulous---such a nice girl---very friendly and sweet.

Miinukset: No

Plussat: The room was just right for our needs. The sunny balcony overlooking the pool was a very pleasant place to sit during the warm evening. I attended a business presentation in a large conference area during our stay. There were nearby restaurants available for dining.

Miinukset: The included breakfast was not up to the same standard as the other hotel services. There was no fresh fruit or sweet baked goods on offer. We attended two breakfasts and both times one hot item or the other was in short supply. We appreciated the inclusion of a breakfast but were a little disappointed on what was offered.

Plussat: It's a nice, clean, comfortable hotel. It has a great courtyard pool that they light up at night. They have a nice eating facility with good food, and a dining area that joins right out into the courtyard pool which was great into e summer.

Miinukset: The rooms are a little small and a little dated, though not uncomfortable or gross.

Plussat: Very clean and friendly service

Miinukset: Location not in downtown as I expected

Plussat: Location

Miinukset: The house bar was expensive and had poor selection and service

Plussat: Pool, accommodating service

Plussat: Good value

Miinukset: No sit in breakfast, no Room service, no garbage disposal, main entry locked, busy side entrance

Plussat: Location of the pool is in the middle courtyard. Great for viewing from balconies. Buffet breakfast was great!

Miinukset: No, overall very pleased. Would stay there again

Plussat: Check in was ridiculousness, Parking lot closed because of COVID 19 ! instead a tiny lot at the side of the hotel where I almost hit another truck trying to get out the next morning.

Plussat: Location is great......staff is friendly.....and helped with any issues or questions I had.

Plussat: Friendly staff, clean room, good breakfast

Plussat: Nothing.

Miinukset: This hotel has a horrible cancellation policy, and when a family matter came up with late notice, they wouldn't cancel or refund my reservation. When I called to confirm the cancellation, they referred me to booking, who referred me back to the hotel, who again referred me to booking, stating their cancellation policy which isn't advertised anywhere and took us far too long to find in writing prevented the cancellation. The stay was advertised as having free cancellation, but clearly that was untrue. This hotel made it clear to me that they don't care about their visitors.

Plussat: The staff was great

Miinukset: We were on the ground floor and ants got in our room

Miinukset: Bkf isn’t worth at all. I already stayed in other facilities in Kelowna for the same price and they offered a decent bkf and social distancing policies.

Plussat: The court yard was nice

Miinukset: Our room smelt like something was burnt. At 11:00 at night we had someone walk into our room turn the light on turn the light off and leave. Let’s just say I didn’t sleep much that night. The pillows on the bed were extremely uncomfortable a

Plussat: Cheaper than other hotels in town. Good value.

Miinukset: Didn’t have butter for toast. I asked for ground floor via booking.com message but no response and was given 2nd floor.

Plussat: Hotel is central located with easy access from the highway. Staff were extremely friendly. The hotel was clean

Plussat: It was safe

Miinukset: Breakfast was not with many options

Plussat: Friendly staff.Cleanliness,reasonable continental

Miinukset: Better Breakfast.

Plussat: Location, cleanliness, decent breakfast, parking, price

Miinukset: None

Miinukset: There was homeless ppl with there pants around there ankles by the dumpster at 7am!!!! There was ppl partying in the parking lot T 11pm

Plussat: The fact that it is set back off the highway allows for less noise in the room. Appreciated that.

Plussat: Staff were friendly and worked hard to keep the place clean.

Miinukset: A one star hotel. Plain simple rooms. People paying in cash. Scratches and rust stains in the bathtub. Pillows half the size of normal. Towels were thin, small, and scratchy. Hard linoleum floors. One of the furthest locations from downtown in the cit

Plussat: Friendly and helpful. Smooth check-in and check-out

Miinukset: No

Plussat: Location was close to all amenities whilst on my stay

Miinukset: the only thing I wasn't all that happy about was noisy fridge

Plussat: We spend our weekend in Kelowna and it was raining all the time. Our kids spent most of their time in a pool and hot tub. We were upgraded to two bedroom suit with kitchenette and it was huge. Lots of room for everyone.

Miinukset: The breakfast organization could have been a little better. People had to stay in a line outside and wait for them to be served. Our family had been waiting for 40 min. There were not trays left for you to take food out, so you have to carry all plates and drinks in your hands to your room, which was not very convenient.

Plussat: Location and price

Miinukset: The bed was unsusually hard

Plussat: The bed was very comfortable , like that very much. The room was very clean. I asked for a wake up call and they helped me. The staff was very helpfull I will stay there again.

Miinukset: No laundry bags

Plussat: Hotel was a great price and only a 15 min walk to downtown

Plussat: Loved the pool o hottub

Miinukset: room smelt musty, bed not comfy

Plussat: Breakfast was much better than I expected! Bagels, toasts, variety of cereals, yogurts, eggs, cheese and ham, muffins, variety of juices and there were 2 nice ladies serving the guests ensuring social distancing was followed. We would fill out a form selecting what we wanted and they would prepare our order. Very organized.

Miinukset: I liked everything :)

Plussat: Nothing

Miinukset: The service, the old crappy room, the location, the noise from the highway.

Plussat: Room are nice and clean

Miinukset: Nothing

Plussat: Clean, good choices for breakfast

Miinukset: Room was facing main street and was very loud. Would recommend staying in a room around the back.

Plussat: Clean

Miinukset: Smell is like in old property

Plussat: Room was clean and had all you need for a stay. Bed was comfortable. Staff was friendly. We did not use the pool but could see that it was being enjoyed by other guests.

Miinukset: Finding parking close to where our room was was a bit tough. It also is not very clear on where the lobby entrance is when you first arrive.

Plussat: The staff the was nice.

Miinukset: Too seperated, have to walk outside to get to the office, pool, vending, everything. Not kept up too well.

Plussat: The easy access to room from parking and the Chinese restaurant which was attached to the motel.

Miinukset: The indoor swimming pool was in a separate building.

Plussat: The staff was friendly and helpful.

Miinukset: NA

Plussat: Our stay was fantastic, the room was very clean and comfortable. The staff was great, and the continental breakfast was a bonus!

Miinukset: Our pillows wern't the greatest, but did not ruin my stay!

Plussat: only 15 min walk to downtown Kelowna. breakfast included. small pool & hot tub to relax after walking all day!

Plussat: Right price range, good breakfast, good location.

Miinukset:

Plussat: Free internet, good breakfast, free local calling

Miinukset: I did not get a business rate when booking on-line

Plussat: We were very pleased with all aspects of our stay the hotel is old we realize that however our room was updated and very clean the linens were very fresh and the room is a good size.

Miinukset:

Plussat: It was clean and comfortable.

Miinukset: road noise

Plussat: Nice and clean offer to allow check out later due to time constraint. I was very appreciative of this fact

Miinukset:

Plussat: The front desk staff were very friendly and accommodating, we were delayed by a couple hours and the front desk staff made us feel right at home, awesome experience! Highly recommend.

Plussat: Quiet

Miinukset: Too far off the beaten path. Few conveniences nearby. Awkward access to the parking lot.

Plussat: Comfortable room and reasonably quiet given its location on a major highway. A good Japanese restaurant next door (Blue Tail)

Miinukset: A noisy air vent just under our window

Plussat: generally a nice pleasant place to stay.The breakfast site was very well run.

Miinukset: no

Plussat: Biggest honeymoon suite i have ever stayed in for a great price. Room was spotless and very comfortable, lovely jacuzzi tub and soft, thick robes. Will definitely be back in the future.

Miinukset: No complaints!

Plussat: I don't like it at all

Miinukset: I was so upset with the breakfast only water and candy, granola.this is not break fast at all.they don't give me a bread .what kind of breakfast is this.i never go back in this hotel.

Plussat: The a/c in the room

Miinukset: How long it took to check in and check out.

Plussat: The staff was so friendly and helpful! The hotel is in a great location if you're looking to explore South kelowna. The TV had a ChromeCast whish was amazing too!

Miinukset: The front door would get jammed when coming back into the building, it was a little annoying at times.

Miinukset: We called the location to request for a connecting room since we booked 3 rooms. I was told that they can provide us there two room that are connected, then the 3rd room will be separate but closer. I was also given a room nymber spots to remember. However, when we arrived at the hotel, they gave us all three separate rooms. Two rooms are closer, but the other one is further along the hallway. We are a little bit upset because of this. I even brought it up to them that I requested for connecting rooms, and showed to them the room numbers that was given to me during the phone call. I'm glad the manager explained things to us and apologize. It seems that they are unaware about this and was not informed because I booked on a third party. But in the future if this happens, if someone requested for something, I hope atleast our request was relayed/notified to the hotel, so that they are aware and can address our needs/expectations as well. Overall, we enjoyed the stay in the hotel. Thank you!

Plussat: The staff were excellent and very friendly. I also had the opportunity to watch a manager de-escalat a situation at the checkin counter. She was very good.

Miinukset: Nothing.

Plussat: My kids really enjoyed the waterslide/pool. I liked the layout of the room plus the breakfasts were always great. We also liked the location of the hotel and how so many stores and restaurants were nearby.

Miinukset: My only complaint is the office chair in the room - while comfy - is a bit bulky for the space. It always seemed to be in the way and the arms could not slide under the desktop to tuck it in more.

Plussat: Location,size of room

Miinukset: Pool was closed , no breakfast, no room service because of COVID 19

Plussat: Staff in most cases wae perfect

Plussat: friendly and efficient

Plussat: Great value. Brand new, clean rooms. Friendly service. I will stay there the next time I go to Kelowna.

Miinukset: It was perfect!

Plussat: We were only there for 2 nights but enjoyed it very well.Very nice room.Very clean. Breakfast very good, just a little too crowded.Long line-up.

Plussat: shopping and stop before flight

Miinukset: Kids running in the hallway and midnight.

Plussat: Room was ok, free parking

Miinukset: It seems like Covid doesn’t exist here. Restaurant covid safety was poor. No one was wearing a mask or gloves, we could list a lot more examples. Room doors close very loud, sounds lime someone slams the door all the time when leaving the room.

Plussat: staff was very courteous and location was nice being right across from the mall and other activities!

Plussat: The room is good and the location is convenient, but the sound proof is kind of poor, we can hear everything outside, the room next to us and the upstairs.

Plussat: Every part was super good, check in (and out) and the front desk staff. Really enjoyed the room size, quietness... (especially the doors at night - barely notice other guests arriving). Comfy beds, very clean and spacious. The restaurant was very helpful for our breakfast as we are vegan and gluten free, and they did their best to figure that out for us. Smitty's does not have gluten free option, so they gave us fruit instead of bread, and it is "made" fruit cocktail, not from a can. We have a dog, and the dog friendly room woked out very good. I will stay there next time, not at the hotel we tried in Kelowna previously (for the same price.)

Miinukset: The light that glowed softly all night, I am used to sleeping in a dark cocoon, but my husband did not mind that. Could not figure out how to turn it off. The blackout curtains were great for me.

Plussat: Jeremy at the. Front desk went absolutely above and beyond to take care of us and our dog. Thank you Jeremy!

Plussat: Close to everything

Miinukset: Not properly lay out. Crowding near the elavator for those who want to access gym and pool. No privacy

Plussat: The staff were friendly and helpful.

Miinukset: Room and entrance were clean but the elevator had a muggy smell to it. I'd probably pay a little.more to get a hotel that is more updated next time. For the price it met my expectations though

Miinukset: Was eating in room, microwave would have been nice (not essential normally)

Plussat: Very nice hotel - clean room, plenty of space for our things. Nice staff, nice pool area - had it to ourselves a couple of times. The curtains are nice and thick so it really blocks out that early morning sunlight. Loved the patio with all the flowers, and we lucked out and got a main level room with the back door to the parking lot. We loved how quick and easy it was to come and go! We were there for 5 nights and were sad to leave... Sad to leave Kelowna as well! Beautiful city!!!

Miinukset: The only thing that was a little frustrating was that our room key stopped working after only the first day. And the other one only worked when it wanted to. But this is something that most hotels have a problem with and it's not a major issue, and can be fixed easily.

Plussat: Good location, close to many restaurants and shopping, easy to find.

Miinukset: We were initally given a room in the older part of the hotel which is very dated. We then upgraded to a larger room in the newer addition to the hotel that was very nice and spacious.

Plussat: Excellent location and amazing views. A very relaxed weekend.

Plussat: Huge room with a spectacular view!

Miinukset: Honestly the only issue is limited parking. Really great!

Plussat: It’s a beautiful property with a resort feel. The staff is very nice, knowledgeable and efficient. The resort offers a lot of amenities. It’s very kid friendly. The restaurant Smack Dab food is fantastic.

Miinukset: The bathrooms are a bit small and dark.

Plussat: We really liked everything and the view to.

Miinukset: The pool did not work we were disappointed.

Plussat: Beautiful view.

Miinukset: Not a very good restaurant, service, food or value.

Plussat: locations is right by the lake, excellent amenities, friendly staff

Plussat: I loved the location close to where my grandson lived

Miinukset: Lots of traffic and you can hear it clearly

Plussat: Everything. The room was comfortable and kitchen was complete. Super clean! Staff were very friendly!

Plussat: Close to everything even close enough to walk to the waterfront

Miinukset: No private balconies

Plussat: Pool was up and running for a few days, that was nice. Staff was very friendly.

Miinukset: I booked this hotel because of the bike rental option which was not available, and not told about until our arrival. Also our toilet didn’t work and we called about that on day 1 but it didn’t get fixed

Plussat: The room and location

Plussat: The room was spacious and comfortable, location was convenient

Miinukset: Price was a bit high compared to other locations and a place that markets itself as offering “continental breakfast” but then only gives you is: pack of Quaker oat meal, yogurt, juice box, and granola bar. Given the price paid for the room I would have appreciated a more typical breakfast with at least eggs/toast and more options. What was offered as a continental breakfast in my opinion was not only misleading but disappointing as well.

Plussat: I liked the room & staff

Miinukset: With Covid the room could not be cleaned which wasn’t great as we were here for 4 days. There should have been a discount because of this. ALSO we were charged $20 extra a night for the dog this was not on the web sight and is ALOT extra. We wouldn’t have booked here or wouldn’t have brought him had we known.

Plussat: Very nice hotel. Breakfast was very good. Nice outdoor pool but water is kept too warm and pool could be cleaner,including outdoor bathroom. Very good service. Use of bicycles was awesome. Nice atmosphere at hotel.

Plussat: Close to downtown

Miinukset: Service for a 5 night stay was not good

Plussat: Location is good for convenience but bad for traffic noise. Floor in room swept but not washed. My socks got very dirty.

Plussat: Very helpful, friendly staff. Rooms were clean and comfortable

Plussat: very nice staff, easy to find, Starbucks in lot, easy access to room.

Miinukset: no

Plussat: The best part of the stay with you has always been that staff that go over and above to ensure that my stay is welcoming and comfortable

Plussat: Very handy and good value.

Miinukset: None to speak of.

Plussat: we found the room very clean and comfortable and it was just across from where relatives were staying. It was also nice to have ABC Restaurant and Starbucks right outside the hotel.

Plussat: The rooms were very clean and updated. The beds were comfortable. Excellent! The location to Downtown is very good.

Miinukset: A bit of noise from the late comers in the evening. The rooms are not very sound proof.

Plussat: The cost and staff were good.

Miinukset: The bed was very hard and uncomfortable and one of the extra pillows was not clean.

Plussat: Clean, spacious, comfortable room

Miinukset:

Plussat: Clean room and swimming pool.

Miinukset: The traffic noise was very loud facing the highway.

Plussat: The rooms were very clean and they allow pets. Also it is right off the highway.

Miinukset:

Plussat: Clean rooms, convenient location right downtown Kelowna.

Miinukset:

Plussat: The rooms were very clean - good cleaning staff and the front desk was super friendly

Miinukset: nothing - everything was just as we needed it.

Miinukset: Bed sheet wasn't straight and tucked in like they should. Drawer seems broken.

Plussat: Central to everything.

Miinukset: Beds weren’t very comfortable. Had to book the lower floor due to the tower not having any rooms avail with 2 queens, only king as per the front desk. Couldn’t get any wine glasses for our room which was odd. Our room had wallpaper coming off the wall in one area that was a bit of an eyesore. I’ve stayed at this hotel a few times for work reasons and this time it was so/so.

Plussat: Friendly & helpful staff

Miinukset: Decor old and worn! Noise could be heard from adjacent rooms and corridors! Air con also made a lot of noise during the night

Plussat: Liked location and got free upgrade

Miinukset: Little too much noise, as not soundproof enough and not facing away from highway as requested. Also very disappointed that pool was closed ☹️

Miinukset: The pool and hot tub was not open because of covid. Most places that have pools still let a certain amount in. Also we were never informed of this before our stay

Plussat: It was close to restaurants.

Miinukset: Not having our room cleaned properly. Sink would not drain. No towels and our bed was not made on our fourth day stay.

Plussat: Location and check in was good because we could check in early

Miinukset: There was pee stains on the bed. And it took hours to get the crib we reserved. And it took until 10:30pm to get our sheets changed. Also the coffee was not restocked and glass were not cleaned. Staff rude when asked for shampoo and conditioner

Miinukset: Room was on a floor not accessible by elevator and had a lot of luggage to haul up stairs. Not good when you have a foot injury.

Plussat: The location. The night manager was very kind and upgraded my room after finding out what the Ramada next door had done. Very comfy bed.

Miinukset: The coffee maker. They need to put more modern ones in their rooms ie: mini Keurig.

Plussat: The staff did listen and apologized.

Miinukset: The first room the tv did not work, the room smelt of dirty feet the decor was depressing and dark,noise in the hallway and thru the walls was unacceptable. Changed rooms but not much better. Spend more and get better. Do not stay here

Plussat: Nothing this time around. Homeless outside, and not feeling to safe for your vehicle left outside at night. I know this is not your fault. But the hotel should try and get these people off their property. I will not be staying he anymore.

Miinukset: No hot water at all, and the hotel would not offer a discount. Full price and I could not shower. I had meetings planned, and I had to abort them. Homeless living out along the side of the hotel now. I will stay at the airport and drive in now.

Plussat: Close to the amenities.

Miinukset: The bathroom was disgusting, mound all around the bathtub. Caulking was poorly done.

Plussat: Most staff very kind and courteous. Closeness of hotel to shopping/restaurants. Smoking rooms as people with me did smoke.

Miinukset: Room really did not feel clean. It must have been newly painted but poorly done so. Paint flecks on places they should not have been. Papers found behind bed side table.

Plussat: All amenities, friendly and efficient staff at the front desk and at the restaurant(chop), excellent location, very clean and nice design throughout the entire facilities!

Miinukset: NA

Plussat: The beds were excellent, the drapes screened out the light and it was quiet. The room was clean and while we didn't use it the microwave would have been a plus had we needed it. Appreciated lots of towels.We were grateful that our room was changed to a groundfloor as we are seniors and don;t do stairs well. Thanks.

Miinukset: would have enjoyed more of a selection of herbal teas since we don't drink tea or coffee.

Plussat: The check-in staff were exellent

Miinukset: Noisy hallway until 3:30 am, walls seemed to be paper thin as sounds were loud and irritating.

Plussat:

Miinukset: The hotel was overbooked and had trouble finding me a room when I arrived.

Plussat: Great bed, nice facility, quiet.

Miinukset: Elevators were very slow

Plussat: Facility is new and clean & stylish. Close to Starbucks. And next to golf course where we went for our morning walk

Miinukset: The bathroom had only one small mostly used roll of toilet paper and all of the shampoo, conditioner and body wash dispensers were empty. Not impressed when trying to shower early and catch a flight.

Plussat: The restaurant was great and very fast to the room. The bed was big and comfy

Miinukset: The room didn’t look anything like the room in the website when I booked. My “kitchenette” was in a closet in the hallway.

Miinukset: This hotel used to offer park and fly for all rooms and they no longer do. My whole point in staying here was for the park and fly option included not an extra fee.

Plussat: No breakfast I left early

Miinukset: Breakfast could be a little earlier

Plussat: Love this hotel for overnight stays before flights. Clean and good restaurant down stairs. Free shuttle is wonderful. Crib supplied in room for our daughter

Plussat: Clean, attractive, affordable, close to the airport, comfortable.

Plussat: shuttle and car parking while away

Plussat: Proximity to the university was perfect, handy that there are stores and restaurants close by. Staff were incredibly friendly and helpful. It was COVID so that made things a bit weird but otherwise was great.

Plussat: Clean and friendly

Miinukset: The price is expensive and no complimentary breakfast idk if that is always or just because of covid 19

Miinukset: Front check in staff wasn’t very helpful , and it was not related to COVID, she did absolute minimum . No friendly feel. Place was clean.

Plussat: Nice location

Plussat: Location and Facilities!

Miinukset: The noisy neighbors who partied on the rooftop.

Plussat: Location was perfect, very close to the beach and downtown. The staffs were all very accommodating and friendly

Plussat: Location was walking distance to quite a few restaurants.

Miinukset: There were Pringles potato chips on the floor of the room and a baby's soother!! Filthy and crumbs everywhere.

Plussat: It’s very clean, and the location is great too.

Plussat: The staff just could not do enough for us. Just ask them and they are there, from finding me a better pillow to ordering my take out food. This is not the first time I stayed there and it will not be my last.

Plussat: I like the vantage style and the bed are like crazy comfortable. Also they have flat screen with Netflix

Miinukset: It was very noisy, they don’t have proper garbage can. No coffee machine, and the room was very small. Regarding the covid situation a lot of amenities were not available so in my opinion the price should be reduce. No cleaning service, no pool, no hot tub...

Plussat: The location is fantastic . A quick walk to the lake and restaurants and my daughter’s apartment. Very good price for the location and the room was small but clean

Miinukset: Traffic noise at times and we aren’t able to get Netflix and figure out the tv that easily. Unfortunate the ping pong lounge is t open

Miinukset: Only thing it needed was a working hot tub :)

Plussat: Great location. Easy check in.

Miinukset: 1) No coffee machine. 2) Wall Hook (for coat) came off when I put light jacket on it. 3) Top of drain plug pulled off when I was attempting to drain the bath. I had to get my tool kit out of my car to unscrew the plug and reattach manually.

Plussat: The staff were super nice and helpful, the rooms colourful; there's a dry sauna, a hot tub, and a lightly heated pool. It has a furnished rooftop deck with BBQ grill, ready to use for no charge. The location is right downtown; bicycles and roller skates are free to borrow.

Miinukset: Our room didn't have a closet, but the staff found us some hangers so I could hang dresses and shirts on the towel hooks in the washroom.

Plussat: What an awesome experience! The rooms are nothing special, small and a little stuffy, but everything about this place was fantastic. A rooftop deck overlooking the water with chick and comfortable patio furniture, to which you can bring your own beverages. This place was walking distance to everything and has a ping-pong room and roller disco! The staff were so helpful and lovely. I highly recommend for anyone looking to let loose on vacation.

Plussat: I like that it was very clean and central to everything. It offered breakfast and had a outside pool with waterside.

Miinukset: The room was exceptional clean and the pool was nice on a hot summer day. Staff was nice and following good protocol during Covid-19. Buffet just re opened and was good but could use a few more selections. Overall it was a good stay considering

Plussat: Very friendly staff

Miinukset: The only thing could be a restaurant to make it convenient for eating rather than unpack yr. bags and go out again or visa versa

Plussat: Clean, quiet, friendly staff, easy access, plenty of trolleys for luggage, nice hygiene products, good coffee and breakfast option

Plussat: Friendly Staff

Plussat: Rooms and breakfast and pet friendly

Miinukset: No

Plussat: Breakfast, fast checkin, fast checout

Miinukset: No towel hangers, Smelly Carpet

Plussat: The staff were very friendly and helpful, the room was great. We even enjoyed the (crowded) breakfast.

Miinukset: The location is pretty far from downtown, yet parking was still a hassle.

Plussat: I was newly renovated by the looks of it!

Miinukset: No

Plussat: Location

Miinukset: Single choice in coffee: Seattle coffee it is weak and lacking in flavour

Plussat: Clean rooms and friendly staff

Miinukset: Nothing

Plussat: clean and felt safe

Miinukset: a poster to let us know that the surfaces/door handles/light switches/TV controller, etc had been sanitized in our room so I didn't need to do it after an already long day just to be sure. A poster to let us know what surfaces you sanitized and how often you sanitized them would also be helpful. The poster in the elevator from the president [?] was too generic ie. wash your hands, social distance, etc. and did not really let us know what YOU were doing in this hotel to keep us all safe.

Plussat: Breakfast was a delight, options are better then just cold cereal.

Miinukset: The tv didn’t work when we arrived but quick call to front desk and it was fixed.

Plussat: The kids really enjoyed the waterslide/pool

Miinukset: the view we had was poor(air conditioning unit)... but not a big deal

Plussat: Close to restaurants and helpful staff. A drive to the lake. Please write at least 15 words

Plussat: The hotel is probably the most child friendly that I have experienced in 16 years of going to Kelowna for the July 1st fireworks display

Plussat: Great location

Miinukset: Limited parking

Plussat: Free shuttle. Amazing location, surrounded by restaurants, coffee places and shops.

Plussat: Good location.

Miinukset: A large group of young women checked in and were distributed on multiple floors including three rooms around us. They slammed doors, talked loud and proped doors open and used hall as common area to hold conversations. We brought this to front desk’s attention twice. They phoned someone in rooms and temporarily fixed problem. Young people are entusiastic and excited when traveling. Other guests on other floors had same complaint at breakfast. Large, loud groups should be accomodated on one floor not to disturb other guests. No apology or compensation offered at checkout. I can not recommend The Royal Anne Hotel and will not stay there again.

Plussat: The location is convenient, right in the center of the city.

Miinukset: The indoor parking spots are very limit. Due to Covid-19, the breakfast provided to us was only a very small package of cold stuff.

Plussat: Very good location. Rooms were large and well kept. Breakfast was good.

Miinukset: There was an issue of people in the hallways making a lot of noise late at night.

Plussat: I rated 9/10 cause nothing is perfect in this world but this place was very clean, fantastic location and very friendly staff. Of course, there is some limitation and restrictions due to COVID-19 but this is for your safety. We will come back.

Miinukset: Could not say... nothing what you should worry about

Plussat: Wonderful staff from Thea at breakfast to all the Reception staff - shout out to Wambui fro helping us with the shuttle booking. Breakfast was a great, healthy combination. Super clean rooms and comfy beds.

Miinukset: All great- bathrooms functional even if a little dated.

Plussat: Right in downtown near beach

Miinukset: Mediocre breakfast. Parking for only dozen vehicles

Plussat: Location, comfy beds and dark rooms and great shower.

Miinukset: Plug in bath tub didn’t work but not a biggy.

Plussat: Everything else was great

Miinukset: Last night a noisy couple of the neighbor room. Bad thing about the breakfast, I guess it's just because of the 'new normal'

Plussat: Staff very friendly.

Miinukset: Doors banging in an evening until late.

Plussat: I loved the location right in the heart of downtown and the big size of the rooms. We booked 7 rooms and had a great time together. Will definitely book for next year again. Very clean and the staff were helpful and friendly.

Plussat: the room was cozy and warm, We are enjoy the atmosphere, people. Stuff was very friendly. It was nice to have complimentary breakfast and breakfast was very good.

Miinukset: The radio station acroce the hotel was little nosy but they finished around 10 pm it all good

Plussat: The location was great for our purposes. Nice to have coffee shops and bistros close by.

Miinukset: A little road noise on the Bernard Ave. side of building.

Plussat: I have always found the staff to be very warm, friendly and helpful.

Miinukset: This stay our room was right on top of an outdoor balcony which was rather noisy with young people up until the wee small hours.

Plussat: Very helpful staff; clean and comfortable; convenient location.

Miinukset: It was unfortunate that the adjoining restaurant had closed. Most of the restaurants in the neighborhood are specialty and/or overpriced. A simple family-style restaurant would be an asset to the vicinity.

Plussat: the friendliness of the staff.

Plussat: Continental breakfast was a nice surprise, after reading other patron's posts. Nice fruit selection, good coffee, whole grain toast...very nice.

Miinukset: Hotel is a bit dated, but that is not a complaint.

Plussat: It was very clean, all facilities are open and the staff were amazing !

Miinukset: Nothing it was a great hotel

Plussat: New, clean, free breakfast.

Miinukset: Only one EV charging station. Needs more. Was blocked at first but was eventually able to plug in and charge up. Not in walking distance of city centre.

Plussat: Breakfast workers were amazing help. Our kids (4,2) got to know the one guy working breakfast and by the end of our 9 day stay, they were talking to him and he was helping our kids and was overall just amazing to have when travelling with young kids. Would choose this hotel over others just for this reason!

Plussat: I liked the cleanliness, staff were very helpful & cheery, great location

Miinukset: breakfast closed due to Covid-19, would like to see some trees planted for shade in parking lot

Plussat: Perfect for a family and pet! Everything was clean and fresh!

Plussat: from the first when we stepped in the lobby, a reception staff welcome us with a big smile which makes us feel like we are valuable guest. Room condition was really nice, everything was so clean, prepared. For the breakfast, we couldn’t enjoy all the foods that they normally provide, because of covid-19, but still it was nice :)

Miinukset: We enjoy this hotel so much but the only thing was there were no complimentary water in the room

Plussat: Front desk staff were awesome, breakfast was very good, definitely going back to this hotel

Miinukset: Nothing to dislike

Plussat: Well Maintained, Good Staff, Everything was awesomely thank you.

Plussat: Super friendly great stuff even got upgraded cuz they weren't busy

Plussat: No breakfast available due to covid but we could still use the kitchen

Miinukset: It was terribly hot in the room all night and we had the air con on full all night!

Plussat: Excellent location

Miinukset: No towels

Plussat: The location is tough to beat. Close to everything downtown Kelowna has to offer.

Miinukset: There were a few areas that could have used a deep cleaning.

Plussat: The room was renovated and clean. The staff was friendly, especially the Brazilian lady. The location was nice, even though a bit far from downtown on foot ,but a few minutes by car. I would stay there again.

Miinukset: There was no breakfast buffet due to the COVID-19 situation, but they could have provided breakfast to go bag as an alternative.

Miinukset: Mentioned including breakfast but there was no breakfast..Ill never trust this hotel

Plussat: anything we asked for yhey were able to accomadate us. price was good.

Miinukset: n a

Plussat: Staff is friendly, room is clean, everything works. Location is great. Close to everything I need.

Miinukset: I find the bed very hard. I prefer a softer bed.

Plussat: Close to mall, nice outdoor gazebo, dog friendly

Plussat: Great customer service very clean

Miinukset: The top floor was quite loud/up and down the stairs

Plussat: Lovely family run place. Clean. Good value for money.

Miinukset: Soap and shampoo not so great.

Plussat: Not too sure if the name is projecting suggestions of levels of comfort, cleanliness, economy, and so on. This motel Oasis is not marketing the true experience. In fact the motel is nothing at all like the possible image I had before agreeing to stay for two nights and canceling after first night.The nicest thing I could say is if you are stranded in a desert with desperate life threatened concern, only then would I return. The room was dirty, dangerous carpet lifting up (easy to trip & fall), and so on. The staff seemed friendly, pool looked decent, and the location is convenient.

Miinukset: Carpet lifting up, dirty, curtains need replacement, and the whole room(s) need renovation. For $225 per night the rooms are over priced.

Plussat: room was amazing

Miinukset: no view and pool closed

Plussat: the room was as expected and beds comfortable.

Miinukset: The room was just OK and the bathroom needed to be cleaner. I needed to ask for towels right away, they could of served a bag lunch for breakfast.

Miinukset: Low quality and cheap! There was even a sign telling guests to limit their use of the ice. Brutal.

Plussat: The place definately exceeded all expectations! The young man at the counter was very pleasant and welcoming. Very comfortable place. Clean. Most comfortable bed ever!! Clean crisp sheets! Safe area, Excellent Parking. Great People! Friendly Staff.

Miinukset: Enjoyed my stay.

Plussat: Nice staff. Comfy bed.

Miinukset: This is not a hotel. It is a motel. Could not access the pool or hot tub. Breakfast was a snack not breakfast. Location not great.

Plussat: Just the location

Miinukset: The bed sheets had blood stains, bathroom door has no lock, ac is warm and the faucet was dirty

Plussat: Close to the airport, even closer to downtown. Within walking distance from grocery stores, Wal-Mart, Costco, etc. and some restaurants.The room was sparkling clean, the bed was very comfortable. The TV in my room happened to die one night, I had another one installed in no time! Liked the availability of a washer/dryer on the premises too. All staff members were professional, helpful and pleasant to talk to. Thank you for making my four day stay in Kelowna even more enjoyable!

Plussat: Room had all the available facilities. Washroom was clean.

Miinukset: Room was good. But don't know whether their were bed bugs or mosquitoes in the room as night was uncomfortable. As we had bites on the skin & was very itchy.

Plussat: The service

Plussat: Air conditioning was good Bed comfy

Miinukset: Coffee pot didn't work Towels were greyish

Miinukset: The price quoted included free breakfast and pool. There was no notification that these were not available .

Plussat: Everything else. Bed is comfy. Coffee is great.

Miinukset: Air conditioner is loud and not very effective.

Plussat: It is not a big motel. However, room size is still acceptable. Bathroom is very clean. Otherwise, the table is big and occupied a lot of the room space.

Miinukset: Everything is good based on the price I paid.

Plussat: The location was great, room was very clean and most important, the staff was friendly, helpful and welcoming.

Plussat: Location

Miinukset: Free shuttle not free. Staff refused to reserve shuttle. Phone in room did not work.

Plussat: Friendly reception Dog Friendly Easy access for dogs

Miinukset: a bit expensive

Plussat: Convenience to downtown Kelowna and to the airport

Miinukset: None

Plussat: Convenient location for visiting family living in Kelowna

Miinukset: One night of noisy guests adjacent to my room out of six.....not bad.

Plussat: Staff was really friendly, knowledgeable and very helpful to change rooms after we made an online booking. Rooms are older but are well maintained, clean and offer a peaceful night with no noise from neighbors or highway nearby.

Plussat: We ordered room service, and received 5 star restaurant quality. The staff were very accommodating. Will definitely return next time I am in Kelowna.

Plussat: Location

Miinukset: Bath towels had holes. Hot tub was cold. We were not given toilet paper in our room. No continental breakfast, for how expensive it was breakfast should have been included and it would have been nice to have towels without holes

Plussat: Lakefront

Miinukset: Balcony wasn’t swept i want to get some fresh air but chairs are dirty and floor was dirty too.

Plussat: Location

Plussat: The property is big enough for my family

Miinukset: No enough space for parking

Plussat: Due to covid 19, breakfast was insufficient

Miinukset: N/a

Plussat: They are always accommodating. They help with taxis and airport busses and anything else you might want or need.

Plussat: Location Pleasant staff Manager addressed concerns & request

Miinukset: Read review above The main floor pet friendly room needs attention to repairs.

Plussat: The location of the hotel was very convenient for my travel. The guy who checked us out was so helpful and full of life, need people like him at the Desk.

Miinukset: The guy who worked the night shift. He was the rudest, didn't give us directions to the room and was super adamant about the 150 damage deposit as if I had any objection to it. I have stayed at hotels before but he was not someone I would like to check in with. Plus the bathtub was dirty but nobody answered our call at the Desk so we had to deal with it.

Plussat: Clean and newly renovated

Miinukset: Poor lighting, very dim

Plussat: Quaint little motel with a great location in the center of Kelowna. When I stayed the room renos were not complete but other than the carpet the room was very clean. Nice bathroom reno and the bed and linens and comforter were new and very comfortable. Big surprise was the 50 " tv. Wifi was good. Free continental breakfast was normal, the coffee and juices were good. Staff were very friendly and helpful, kudos go to Rebecca for being exceptional. In summary, if you are not looking for a 5 star resort but like a comfortable nights sleep, friendly staff and a good location, this may very well be the place. I know that I will stay here again. RECOMMENDED.

Miinukset: The carpet needed to be replaced. The second floor locked ice machine location was inconvenient.

Plussat: friendly staff, great breakfast and a good pub nearby. Large rooms.

Plussat: Nice large rooms with kitchenettes, fold out beds, private entrances. Friendly staff. Basic everything only, but definately meets your needs on all levels.

Miinukset: Strange night auditor, weak wireless signal

Plussat: The room was clean enough and the price was alright.

Miinukset: It's located on the corner of a very busy intersection and getting in and out of the hotel was a pain. The garbage truck came by at 6:15am and curtains in room are not dark enough. Didn't sleep well at all.

Plussat: i was so enjoying to stay in the lovely place.

Plussat: Very good product and service