Suburban Extended Stay

The location was good. The surroundings were good. The women working the front desk when I checked in around 3pm was very sweet.

The only blanket was just another sheet. Two sheets in a drafty room. I requested another blanket at the front desk and was told that none were available, and further that "you can contact the company and complain but that's all I can do for you." The television, oddly, would not turn fully off. It was powered off but it left an all over grey glow that simply made the towels I tried covering it with lighten the room even more. I took one cold shower and one luke warm.

Nothing

The first room had dirty towels on the floor in the bathroom when we arrived, was roach infested, spider webs and holes in ceiling. Moved us to a second room a baby lizzard was in the bathroom, refrigerator was rusty and the bathroom had holes and mold

Nothing

Customer service was horrible

Nothing

Chase had called for a late check in. On arrival there was nobody there. They had to wait in the car for over 2 hours for someone to arrive. When they got in the room it was horrible! The roaches scattered as they turned on the lights. no room for more

Location

We had roaches in kitchen and bathroom and some in the beside table. Spoke with front desk, they said they would have someone spray and no one ever came so we went and brought spray from the store. Even thou it was suppose to be a non smoking room you could smell it in the rugs. Walked out of the door and you could smell them smoking weed. Just was not a pleasant stay, and I try and look for good and make the best of every situation.

never use again

Location

Stove didn't work and seen cockroaches in the room