Casa Marina Key West, A Waldorf Astoria Resort

Car parking was made easy, Thanks valet.

Seagulls were disturbing outside breakfast and they were stoling food from people plates! Some ole hairs at the bathroom roof .. Chair at balcony was broken and even they promise to send new one it newer appeared! :(

Pool, location to the beach

No shower curtain, sand in our beds when we got there,asked for a toothbrush never received it. Shower was clogged and water would not go down. Poor response by the front desk. There was dirty plates and dishes ( garbage) left outside the hallway all day. There was laundry bags in the hallway and near elevators all day and night. The elevators did not work. Both elevators did not work. We had to walk the stairs all 5 days and bring the suitcases down the stairs too. At the end of the stay we complained to management and they stated we are changing management and this happens. Not an excuse for a Waldorf Astoria hotel brand in my opinion. We will never go back.

Location, staff

Room not made up until 4:00pm when we called. Food was good, choices limited. Room was dark with not enough light. Room mediocre.

We were offered to check in earlier than 4 PM. The staff was very helpful and friendly. The location is in a quiet area and not directly in the center of town.

The worst was that there was a connection door between our bed room and the room of the neighbours and every word spoken in the other room was being heard and vice versa. There was no privacy at all. The suite wasn´t cleaned properly. The floor was very dusty and I´ve got so dirty feet that the bathroom mat had my footprints on it. Also the windows were quite dirty. The elevator in our building wasn`t working. We needed to go all the way to the other end of the hotel into another connected building in order to take another elevator. The prices of the rooms aren`t appropriate for the standard the hotel is offering. The valet parking is too expensive with 35 $ per day.

Beach, location

Rooms never serviced early afternoons, and during all my stay despite of commitments in response to my calls, texts, mails. Bad service & considération from front desk/managers. At $520+ a night, this is hard to accept.