Pier House Resort & Spa

The staff was amazing! Cannot beat the location, perfect walking distance to everything! Loved our stay!

Location and beach

Fire alarm went off in the middle of the night and clearly the overnight staff were not trained properly, a little training on how to respond to an emergency is needed. No one was hurt though.

It was very hot during our stay so we were very pleased with the powerful AC. Every time we walked into our room it was a sweet instant relief to cool down and relax. Room was small but had everything we needed and was clean. Bed was slightly more firm than I prefer in my pregnant state, but I’m sure most people would be more than pleased with it.

Location! We didn’t need a rental car and were close to island transportation or other could walk! Made it convenient since parking around the island is an issue.

Lack of a desk type area in the room. It only had the tv console and no other flat space

Very nice. Very expensive.

Room was very neat, clean and comfortable. I loved the water pressure in the shower! LOL. I think the bathroom needs a fan, but that’s just me. The staff was awesome. Always a greeting coming in and out. The free shuttle was nice, but it would have been better if it took us back to the ferry.

The price. All in all, it ended up costing us over $700 for one night and this was a room without a view and with a “lanai” that was more of a very, mini balcony. Keeping in mind when you are in Key West, you don’ t spend much time in your room, I can complain that much - just next time I won’t book such a nice place :)