The Reach Key West, A Waldorf Astoria Resort

Nothing .... It is not up to the level of other Waldorf hotels . Dont just waste your money .

Hotel was very old and not worth paying $'----- a night. The Reach hotel doesnt have a direct number and even to order extra toiletries to your room it goes through Casa Maria ( other Waldorf hotel in key west) and No housekeeping got it for us.

Location

Hallways and elevators looked like a motel. No accountability for lost items.

The rooms are not on par with a Waldorf Astoria. I even looked at the 3 upgraded rooms and they are not Waldorf level. The grounds are excellent. The locations is excellent. The on site restaurant food is excellent. But the staff and the rooms - no.

Am gold status with Hilton. Do not expect any recognition. Asked concierge for assistance holding keys for bike company to pick up. She said she can't be responsible for them. And expect to pay $40/day for resort fee to stay there PLUS parking

The hotel was honestly falling apart. Our room had clearly been flooded at some point based on the rotting door bottoms. There was loud construction every day. I cant believe Waldorf allows this place to represent their brand.

The staff was friendly and the location was good.

The room was terrible, standing water on the floor when we first walked in, they did not offer a new room! There is so much water damage from hurricane Irma still there. Wall paper bubbles and water stains everywhere. I woke up the next morning very ill.