The Reach Key West, Curio Collection by Hilton

The staff were wonderful and the hotel is right on the ocean.

Construction supports being installed below my room ( at times loud) to shore up the building's structure - not a comforting sight for an architect! They should wait till the hotel closes to do this. One elevator, and sometimes two out of order.

Location. Everything else was below expectations for a Waldorf Astoria.

Hotel Room AC did not work well room was warm and humid. Shower water took several minutes to warm up. Room and bathroom doors were rusty and dirty. Valet parking is only option and Valet guys don't want to work early morning and take forever to get car.

Nothing .... It is not up to the level of other Waldorf hotels . Dont just waste your money .

Hotel was very old and not worth paying $'----- a night. The Reach hotel doesnt have a direct number and even to order extra toiletries to your room it goes through Casa Maria ( other Waldorf hotel in key west) and No housekeeping got it for us.

Location

Hallways and elevators looked like a motel. No accountability for lost items.

The rooms are not on par with a Waldorf Astoria. I even looked at the 3 upgraded rooms and they are not Waldorf level. The grounds are excellent. The locations is excellent. The on site restaurant food is excellent. But the staff and the rooms - no.

Am gold status with Hilton. Do not expect any recognition. Asked concierge for assistance holding keys for bike company to pick up. She said she can't be responsible for them. And expect to pay $40/day for resort fee to stay there PLUS parking

Nice location right by the beach and nice room with really comfortable king size bed.

Noisy air condition in the room

It was clean and staff was friendly.

The design of the hotel leading to the rooms was a maze for which I did not care for as it was confusing to find your room, elevators and parking garage. Also I did not realize that they charged for parking per day.

Poor service