After we upgraded to a room with Ocean view the experience was wonderful.
The Key West View room we originally booked had an awful view of mostly other rooms, balconies, concrete and car park. You could see a bit of ocean from one corner of the balcony but to call that a room with a view was an exaggeration. We had to upgrade to get a nice view. The move to Ocean View room was expensive but totally worth it.
Great location and friendly staff
Ive stayed here before and had an excellent experience, which was what prompted me to return. Unfortunately, this time did not meet my expectations of a Waldorf property. Upon arrival there was not a single employee outside the hotel. I unloaded all luggage myself. There's NO ramp at this hotel, so i had to lug every suit case up the stairs. Sweating in a suit and arms full of bags and suit case handles, a customer sitting in the lobby ran out to hold the door for me, and even said, "wow, you'd expect more from the Waldorf" to which i said, "you read my mind." The front desk attendant was polite and informed me that valet was at a staff meeting and she did help me with my bags to my room. Also, I ordered room service one night. Like the card said, i called the number to have them retrieve my tray, which i left outside of the door. 12 hours later when i was leaving in the morning, the tray was still there. I didn't have a horrible experience by any means. But given that this is a waldorf property, i expected excellence, and i did not experience that.
Nice location not worth the money
Dishonest staff with poor attitude. Bathroom in lobby was filthy. Poorly managed and needs updatng
The people where very nice, service was fast and accurate. The Cuban Sandwiches where very good. Great roast pork! I complimented the chef.
The extra charge for parking. It seems petty to charge $20 per night that your 1 car is parked in the parking garage. the cost for the weekend was plenty. The breakfast was good but a little pricey.
Dirty rooms and no ocean view with unfriendly staff!!!
The Reach, A Waldorf Astoria Resort sijaitsee rannalla, ja Audubon House ja trooppinen puutarha ja Southernmost Point (nähtävyys) 10 minuutin ajomatkan päässä. Käytössäsi on ympäri vuorokauden auki oleva business center, limusiinipalvelu ja express-uloskirjautuminen. Tämä lomakeskus tarjoaa asiakkailleen 437 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet ja kokoushuoneet.
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