Killeen hotellia

Plussat: That was my second time staying there n it was nice n clean.

Plussat: Nice

Miinukset: Nice

Plussat: Everything

Miinukset: Nothing

Plussat: Wonderful place to stay.

Miinukset: No problems

Plussat: The spacious rooms!

Miinukset: Breakfast: my son, who is not a picky eater, did not like the breakfast at all. He said it just all tasted weird. I was surprised, but ended up going through a drive thru.

Plussat: Bed/pillows/linens were very comfy! Bfast buffet was good.

Miinukset: Staff setting up fast buffet is abrupt, not accommodating or even pleasant. Didn't refill milk or waffle supplies.

Plussat: Very nice hotel.

Plussat: Everything

Plussat: The entire staff in various departments is there to serve you and meet your needs at any given time. Very professional and courteous and most of all they make their guests feel respected.

Miinukset: No

Plussat: I was in love with this room. Very clean, spacious and beautiful. The beds were very comfortable. Comfy pillows. Nice kitchenette area as well. I will stay here again!

Miinukset: No complaints at all.

Plussat: Great room. Love the appliances

Miinukset: parking was tight

Plussat: It was much better than the last time I stated there.

Miinukset: The back exit door did not lock and I failed to notify them when I left.

Plussat: We were placed near the entrance to the pool after stating that's the main reason we were there. Also, I left an unopened birthday card in our room and when I called, the woman at the front desk actually got it and held it for me until I could come pick up.

Miinukset: The pool hours changed and we were unaware breakfast wasn't complimentary anymore. When we checked in, the desk attendant just said breakfast was from 7-11, not that you had to pay for it. Bummer. Also the pull out sofa bed was broken so we had to lay the mattress on the floor and that's where the kids ended up sleeping.

Plussat: See above

Miinukset: Nothing. The facilities were great, the staff was awesome!

Miinukset: old, musty, worn down, and in need of a massive update..very disappointed in this hotel..never again

Plussat: The bed was very comfortable and king size. Also happy there was a mini fridge in the room for drinks.

Miinukset: The carpet in the room was torn up and the walls were dirty. The carpet in the hallway smelled unpleasant. Both saunas were out of order and the dryer vents were blowing lint into the outside hot tub. The ceiling in the pool area needs to be replaced and repainted.

Plussat: Kitchen fully equipped

Miinukset: One bed had a stain and sheets were dirty

Plussat: Very friendly staff

Miinukset: Few things need to be updated

Plussat: The location and that they had a room available

Miinukset: The room was subpar with old appliances, dirty carpet, unstocked kitchen (no paper towels or soap) and the hallway carpet was rumpled up.

Plussat: Comfort of the room!

Miinukset: The first morning, the breakfast attendant started cleaning and refused waffles/other items 45 minutes before breakfast ended. We were happy to see the next day was better because the 2nd mornings attendant made it about the guest and not herself!

Plussat: No

Miinukset: No towels in my room

Plussat: The staff was extremely helpful and friendly. Room was spotless. My son picked me up at 3 a.m. to drive back to AZ and coffee was already fresh and hot! It was too early for the complimentary breakfast to be out, so they asked if i wanted them to bring out some items for us to take on the road...very thoughtful!

Plussat: Bed was amazing. Room was amazing. I loved the setup with separate small kitchen and lounge area. The restaurant and cigar lounge were beautiful and staff customer service was excellent! Dinner was amazing!

Miinukset: Could use quite a few renovations indoor pool was nice but hot tub was not working and area could use a paint job and new floors. New carpets and some landscaping. TVs also very outdated.

Plussat: Spacious rooms and very clean hotel.

Miinukset: Both jaccuzis were not working properly.

Plussat: The room setting and location of the hotel. The stores and restaurants close by.

Miinukset: The AC was messed up and we had to pay for our breakfast when we booked our rooms with breakfast included.

Plussat: the breakfast was overpriced and I did not purchase it. I was under the impression that it was a complimentary breakfast and it was not.

Miinukset: There was not any extra clean linens available. There was no complimentary coffee available in the lobby.

Miinukset: Leak from the ac unit

Plussat: Location was great!

Miinukset: The bed was uncomfortable.

Plussat: The whole stay

Plussat: The location was convenient.

Miinukset: The layout was not practical and the facilities had non-normal hours. plus, when we arrived they put us in a room on the first floor with the window overlooking the lobby, meaning of curtains were not drawn, other guests could see directly into our room.

Plussat: Location

Miinukset: Cleanliness of shower

Miinukset: That I had to down grade my room and paid just as much

Plussat: Location

Miinukset: We’re on the 1st floor and no view of anything- very dark and felt like we were in a box.

Plussat: Everything . Could not ask for a better place to stay

Plussat: Awesome hotel

Miinukset: None to mention

Plussat: the staff was friendly, the rooms were very clean. Hotel was very clean throughout.

Miinukset: the second day in we had to take a cold shower they had no hot water.

Plussat: The room was huge. It looked like an open floor plan. The tv is set up in the wrong place but I am a very happy customer and will visit every time I am in the area. Great job!

Miinukset: Look at your breakfast menu.

Plussat: There was a kitchenette in the room. Also a back patio so my kids weren't cooped up in the room all day.

Miinukset: Staff needs to learn how to use their system. Booked for 4 days but they only allowed me to stay for 2 and they placed a hold on my card for 250, even when I was paying cash, told me to stay the next 2 days all I needed to do was tell them that in would like to extend my stay. When I asked what all did I need to do that they lady told me nothing I just needed to notify them. Well I tried to do that at 4am and was told that I needed my credit card again so they could place another 250 hold on my card along with the first one. I didn't have my card on me and wouldn't be able to get it til after 5, checkout is at 11, but I had double in cash, they wouldn't take it. So my option was basically to vacate the room with all our belongings including groceries and me and my two kids ages 4 and 2 can sit in the lobby from 11am until I got my card. Ended up just checking out and going to the Fairfield. They also overcharged me for my room and it wasn't the price that I booked it for as well as trying to charge me 95 for a cancellation fee. Oh and also put me in a room where the air conditioner didn't filter air all it did was cool it down and since it rained that night my kids got sick. I will never recommend this hotel.

Plussat: I was pleasantly surprised but the kind staff and cleanliness of this hotel. I will definitely be back!!

Miinukset: I found a dirty kleenex by my bed. With the flu going around it was just gross.

Plussat: The breakfast in the morning

Plussat: The pool was bigger than the other Marriott hotel we stayed at.

Plussat: Value was good. Very clean and well equipped room.

Miinukset: Bed was soft for me. TV was at side of bed and not ideal for viewing.

Plussat: Staff; facilities; location

Miinukset: Same breakfast over and over...boring

Plussat: Rooms were very clean. The room design as far as where everything was in the room was great. The only thing I wish is that the rooms had a safe.

Miinukset: No room safe.

Plussat: Free sumptuous breakfast and cleanliness

Miinukset: Not luxurious and no walk-in glassy shower

Plussat: It was great

Miinukset: I booked a king on booking.com but they don’t have king size beds

Plussat: The room was a good size and provided us with everything we needed. Especially liked the larger size fridge. The staff was very friendly and accommodating. My grandson got sick twice making it necessary to change the bed completely both times. The staff quickly brought all necessary linens and bagged the should ones.

Miinukset: The bathroom was very small. But the layout of the room made up for that. Very spacious closet with two access points. The hair dryer did not get very hot.

Plussat: The breakfast was great, The staff was friendly, the room was spacious, the location was great.

Miinukset: We had to get our bed changed and there was big spots of blood from previous guests I had them to change out the mattress. The rug in the room need to be cleaned we messed up socks walking on the rug. My husband booked our reservation and was unaware of the pet policy I’m afraid of dogs and it was too many there for me they were smelly and they barked to much for me

Plussat: Very polite staff and clean.

Plussat: Like the cleanliness and location.

Miinukset: When I’ve stayed at this location before in the king executive suite there were upgraded bath products mounted in the shower. This time there were not. Instead, just a sad mismatched assortment of bath and body works bottles. I called to ask about it and they didn’t know what I was talking about. I preferred to have the amenities I expected w this room. That was the only issue.

Plussat: Very. Will book here in the future.

Miinukset: Nothing was wrong. Love it!

Plussat: Bed were outstanding and plenty of pillows. Towels in Bath room were excellent. Breakfast every morning was great and loved the variety of the menu for the three days we stayed there.

Miinukset: Everything went well and there was nothing that stood out to give us any negative inputs.

Plussat: Location

Plussat: The bed was very comfortable and the breakfast.

Miinukset: The walls were to thin my husband and I were in room 105 for 3 nights. We could not get any sleep because of the person in room107 snored so loud we though they were in the room with us. When we complain to the front desk and ask to be moved all they could say was i’m sorry. Our last night there no sleep so at 4am we pack up and lifted. When I turn in my keys to the room the desk clerk was very nasty with me. She couldn’t take her eyes off the tv long enough to ask how was our stay or say thank you. There was flying nets in the room as well. Will not stay there again

Plussat: I have nothing positive to say about this hotel.

Miinukset: The front desk person lacked customer service skills. The bagels were stale and there wasn't any orange juice. No one was available at the front desk in the evening hours. The manager, was NO HELP. Will never return. Go to Sleep Inn instead.

Miinukset: The Breakfast was HORRIBLE

Plussat: Comfortable, clean, perfect experience. Towels we large and bed was crisp and clean.

Miinukset: Nothing.

Miinukset: Worst holiday inn I’ve stayed at ever. First room I got smelled like mold and we heard the water leaking from the ceiling and got a new room. First night there was no power. Second night no ac and we couldn’t get a fan and “all other rooms were booked” horrible customer service we just wanted to be cool and sleep comfortably. We also didn’t get breakfast because of the power shut off. We came with no vehicle so we heavily relied on certain things.

Plussat: Clean, good provisions

Plussat: Very clean, very quiet, very comfortable.

Miinukset: Breakfast was disappointing.

Miinukset: Dont tell the Truthclea

Plussat: Good

Miinukset: Good

Plussat: It was a good Hotel

Miinukset: Room

Plussat: Staff (Jessie) and others were very nice and accommodating. Also, the room was very clean.

Miinukset: The A/C never goes off. It is difficult to get a "just right" temperature.

Plussat: The friendly & professional front desk staff made me feel like l was VIP.

Miinukset: I was originally staying on Saturday and changed to Sunday night but had to pay $20 more. Didn’t like that.

Plussat: The staff was wonderful, room comfortable and clean,

Miinukset: The elevator was acting up

Plussat: location

Miinukset: Hotel was being remodeled and no hot tub pool green breakfast was BAD!. They did not show my reservation as paid they said my card was declined??. I had prepaid on American Express the charge was already there I had my conf # she did not care...

Plussat: The staff was one of the friendliest people I have ever met in my life. They made me and my girlfriend feel very comfortable away from home.

Miinukset: The TV stopped working the second night and wouldn’t work, but other than that it was good.

Plussat: I love the bed and the lovely bathroom. The breakfast was great as well

Plussat: The front desk staff, "Genesis", went out of her way to make our stay great.

Miinukset: The elevator needed repair around the door

Plussat: The staff was very friendly. The area was very quiet.

Miinukset: N.a.

Plussat: Would stay again

Plussat: Didnt eat breakfast, but I'm sure everything would have been awesome

Plussat: Breakfast and staff was great!!!!

Miinukset: Everything was excellent

Plussat: breakfast was ok but the choices were limited

Miinukset: A/C wasn’t that great.

Plussat: Place is conveniently located with friendly sraff

Miinukset: Only one elevator

Plussat: The staff was very friendly and the breakfast was super good. It was very quick.the room was super clean.

Miinukset: There wasn’t anything that I didn’t really like. I wish the gym was a little bigger I guesss

Plussat: The pillows were soft and comfortable.

Miinukset: The curtains didn't close all the way so the outdoor lights and sunlight came through.

Plussat: Location was great! Staff, service and breakfast were wonderful! We had great-tasting coffees and smoothies with our breakfast! Great way to start the day!

Miinukset: As soon as we reached the front entry doors -- the smell of cigarette smoke was overwhelming; people were smoking by the front doors -- not a welcoming sight and odor. 2. our room's window looked out into a neighborhood was noisy throughout the night -- motorcycles from the late evening into the night. Thanks for asking.

Plussat: Comfortable and spacious, my favorite thing about this Hampton Inn was the gal who checked me in, she was so welcoming and helpful. Offered me water, which I really needed! Helped resolve why my Hilton Honors was linked to my reservation and helped me figure out where to get a meal. The room, as always accommodated all my needs and was quite comfortable.

Miinukset: As someone who can't eat carbs, there was not a lot on the breakfast menu that I could choose from - pretty much just boiled eggs

Plussat: Breakfast area was clean. Room was fairly clean.

Miinukset: There was a post it note stuck to my headboard that said 'The sheets have been cleaned for your arrival'. Well, I would hope so!! I expect the sheets to be clean in a room that I just checked in to and a sticky note on the headboard is a little tacky.

Plussat: Breakfast

Miinukset: Bathroom commode was so low it was hard to get up! Would like a bathroom with walk in shower only!

Plussat: Clean and courteous

Miinukset: Nothing

Plussat: Friendly staff

Miinukset: Where coffee pot is located.. not happy it was in restroom. Needs to be in main room for health reasons.

Plussat: I loved everything about my stay.The breakfast was delicious,and the breakfast room attendant was an angel.I will definitely be returning.Thanks for everything.

Miinukset: Over priced

Plussat: The staff were very helpful, breakfast was good and the beds were comfortable.

Miinukset: Nothing... it was a nice stay.

Plussat: The lobby was very clean and nice and the front desk people were always nice, friendly and helpful. Our room was very clean. It was very quite and very comfortable. The breakfast was okay but we had enough to eat and the coffe was great, enough to start our day. We stayed a week and found that this Choice Hotel is well worth the money. We will definitely be back.

Miinukset: The only thing we didnt like is the breakfast lady that was here 5 out of the 7 days were were there was really grouchy and wasnt the kind of person you want to start your day with. When I asked a simple question "where is the stirers for the coffee?" she replied "down there" and pointed with a mad face. On our first and last breakfast there we had Rosie. She was the best, greeting us with a smile and a welcoming "good morning" then pointed out what was on the buffett and that she just make fresh coffee.

Miinukset: Air conditioner wouldn’t work

Plussat: Hotel was clean and generally well equipped. Staff was efficient. Bed was good.

Plussat: Killeen is great place and easy access to Fort Hood.

Plussat: Quiet and clean building. Nearby variety of eatery Choices

Miinukset: Traffic in and out of the facility was a bit dangerous

Plussat: Hotel was a great price and convenient to Fort Hood. Clean, no complaints

Plussat: Everything

Plussat: staff was friendly and attentive to our request

Miinukset: The air conditioner was not working efficiently at check-in or throughout the night. Had that been working properly the stay would have been excellent.

Plussat: Just what we needed

Miinukset: Needed a little decor. It seemed empty and generic.

Plussat: Room was clean, bed was sooo comfortable. Very nice simple settings,very good price for a very large room.

Miinukset: Not a thing

Plussat: We have stayed here before and have been very pleased. I would highly recommend this location.

Miinukset: O

Plussat: Everything else was wonderful. The staff was great. The breakfast was so so. The location was perfect for the purpose of my visit.

Miinukset: There wasn't a telephone in the room.

Plussat: The only reason I booked it is that it was only a block away from a hotel that was hosting an event I was attending which had no additional availability.

Miinukset: Breakfast which was a box of cereal or yogurt cup, coffee, juice wasn't available until 8:00 A.M. Which was late for me. I want at least coffee to be available at 6:00 A.M. Place was austere. Very basic place to sleep and shower. Did have a flat screen TV.

Plussat: Location

Miinukset: Room was dirty bathroom extremely dirty - shower curtain was just nasty. Furniture was dirty.

Plussat: Very quiet and safe area. Shower was clean. Sheets were clean.

Miinukset: Non smoking room but reeked of smoke. The comforter was gross, had a hand print from some sort of oil or grease and other stains. Also had a sticker from a weed stuck on it. The carpet was stained. The sink and counter top had hair all over it. No elevator. Roach in the toilet. Gentleman at the desk was unfriendly. Had to call him at check in and never saw him again. Breakfast was a joke. They wheeled a little cart out with boxes of cereal and yogurt.

Plussat: We liked the extra size.

Miinukset: Breakfast was lacking. TV in the room required clerk to get it going. Bath tub was not clean.

Plussat: Good breakfast, bed was nice, friendly staff including cleaning personnel

Miinukset: N/a

Plussat: Clean and affordable.

Miinukset: Another guest was checked into our room and given a key. Luckily we were in the room when he entered.

Plussat: It was such a quiet hotel. Everything was so nice and pleasant.

Miinukset: NA

Plussat: Quality Inn employee Danielle and the manager on duty weekend very helpful and made sure my mother’s need were meet by my special request.

Plussat: It was very clean.

Miinukset: I checked in late with my children, they wanted snack vending machine only took cash and there was no, ATM

Plussat: Clean & Friendly staff

Plussat: I always love going to quality inn every time I say it's absolutely correct thank you for all your hard work making sure my room is clean and I was satisfied guest

Miinukset: The price but I'm glad you guys price match everything else

Miinukset: I booked thru you we get there and they can't find the booking. So she runs my card and says again she can't find it. so she runs us as a walkin and runs my card again. The next morning I call because there are now 3 room charges on my card. yesterday on was taken off and today 3 days later there are still 2 charges on my card. I was told it was my fault because I booked thru you and not directly thru the hotel. The check in lady and the person I talked to later were very RUDE and I would NEVER use this hotel again which I really don't think they care.

Plussat: The manager was very friendly and professional

Plussat: The eggs were amazing! Like the ones at Disney World!

Miinukset: It was all great

Miinukset: There was no ice.

Plussat: The people was nice

Miinukset: Breakfast could be better. People not hanging outside and smoking.

Plussat: Room was clean, breakfast was good.

Miinukset: My Remote was broken and could not be repaired. Also They could not find a room with a large bath tub.

Plussat: The rate was a little high and breakfast was too expensive.

Miinukset: Everything was great, no complaints

Plussat: Love the staff very professional and was always greeted with a smile!!!

Miinukset: Nothing to dislike

Plussat: This was probably the most welcoming staff from top to bottom that I have encountered in my recent two years of business travel. Breakfast was prepared well.

Miinukset: Get rid of the bird poop in the parking lot. Yes, I realize that is an uphill battle, but that was an incredible amount.

Miinukset: That you had to pay for breakfast and that it was $9.95. It is cheaper to buy a meal at IHop!

Plussat: The price,the location and the room

Plussat: Front desk girl Sara was great she is the definition of customer service knowledgeable. Nice. Friendly and she smiles. Best Part of the whole experience ive been here like 5 times 1st time seeing her there.

Miinukset: Something bit me on my arm while I was in this joint looked like a bed bug joint seeing as I have seen the bite pattern before not messing with this spot no more ever. Its damn cheap but damn cheap means damn cheap

Plussat: I was at least able to sleep for a few hours before the drugs dealers and pimps were too loud.

Miinukset: The rooms were barely clean. The bathrooms need to be completely remodeled. The toilet half flushed, so you'd have to flush it five or six times. The gang banger wannabes and the constant parade of prostitutes and drug addicts was also a huge turn off. I'm not sure if the staff is just complacent or if they are actually part of the illegal activities.

Miinukset: I think that it might be a transient hotel. There were people walking around aimlessly. The people next door had cats in their room so my room wreaked of kitty litter. But the room was nice as were the staff. The price was right.

Plussat: It was suitable

Miinukset: Had to wait at the front counter with another customer for 10 minutes. I had to actually look for him.

Plussat: Really nice comfortable bed and good breakfast.

Miinukset: Not applicable.

Plussat: Just wanted to staycation I asked for a review of Walmart and I got it thanks

Miinukset: For the price, not really.

Plussat: Clean room

Miinukset: Could not make local or toll free phone calls

Plussat: The staff made you feel at home. Very welcoming and always happy to serve.

Miinukset: Prostitution, drug dealers , and addicts everywhere. Did not feel safe

Plussat: Staff was pleasant

Plussat: Very close to shopping and the base!

Plussat: It was priced reasonably for my purpose and the pool was nice to relax and cool off in for my grandkids.

Miinukset: The second day we ran out of toilet paper. We only had two partial rolls on the spools and they didn’t leave an extra when cleaning the room.

Plussat: Comfy beds

Miinukset: Clean the pool Tub was unacceptable

Plussat: It was close to get something to eat

Miinukset: The fact that there was a low rumble all night and no one could explain what it was I couldn't sleep in the bed when I got to the room the carpet wasn't clean I had to ask the maid for towels

Plussat: The property and room exceeded my expectations

Miinukset: Nothing at all

Plussat: Easy late night checkin, and friendly staff

Miinukset: N/a

Plussat: Room was cleaned everyday and smelled good

Miinukset: Have to get in early to find a good parking

Plussat: Excellent price. Big bed although not on the plush side. Clean. Tv had few channels. Breakfast is a rather sad affair.

Miinukset: Breakfast was sad

Plussat: Bed comfortable. location good.

Miinukset: Sink stopped up cigarette burns on comforter on tub on toilet. Water stain on carpet possibility mold in front of sink.

Plussat: The breakfast needs more fruit.

Plussat: They honored my request to be on the ground floor. I was very comfortable during my stay.

Plussat: Comfy clean room.

Miinukset: NA

Plussat: Price, and location were reasonable. Breakfast was ok

Miinukset: Rooms smelled, pool was always filled with bird feathers that i had to clean before swimming, fliter was NOT running. Housekeeping did not clean or replenish shampoo soaps etc. Bathroom smelled like urine.

Plussat: Great location, within walking distance of HEB. Received a call while on our way there to check on us and make sure we had the right Scottish Inns (apparently there are two in Killeen). The one staff member who actually spoke fluent English was really nice.

Miinukset: BREAKFAST WAS NOT SERVED BECAUSE: "There were only 7 guests that night. We only do that on weekends." If you say there's breakfast, there should be breakfast, through from the reviews I'm not sure we would have been able to eat it. You can at least put out some cereal or something. The cleaning staff was not accommodating to our privacy/needs as we were getting ready to leave when they came in and were still trying to use our room. We asked them if they could come back a little latter and they said it was now or not at all. My PS4 measured the wi-fi speed at less than 2Mbps, which is barely usable. The front desk was usually vacant. It was very hard to find anyone to accommodate us, and almost no one there spoke English well or could communicate effectively. There was no coffee pot in our room and the freezer portion of the refrigerator did not freeze well. The microwave also had knobs instead of buttons and was very difficult to use and did not cook well. There are other hotels nearby in similar price ranges that we will try next time.

Plussat: Clean and handy

Miinukset: No breakfast on Friday and poor excuse for breakfast on Sat

Plussat: The bed was nice.

Plussat: The location and overall look of the hotel was pleasant.

Miinukset: The staff seemed uncaring or did not care to understand my explanation as to what needed to be done when the wifi did not work on the video gaming consoles. Upstairs prostitutes were staying, as we witnessed pimp looking guys and vehicles outside waiting for them, as the girls marched down the stairs, and into their pimp's vehicles. We were in the last room towards the back, while they were right above us, hence us hearing their high heels make loud noise as they walked around their room.

Plussat: It was close to freeway.

Miinukset: Beds

Miinukset: Only that when I booked it online it said they provide free hot breakfast but they do not.

Plussat: Bed was fluffy

Miinukset: Pillows were overstuffed, no coffee maker in the room. There was breakfast in the morning but starts late and the coffee was not good

Plussat: Close to everything and clean. Great A/C. The tv remote didn’t work so great but it was bearable!

Plussat: The bed was comfortable. The shower had great water pressure.

Miinukset: Breakfast included was very disappointing.

Plussat: The location. Other than that I have nothing good to say.

Miinukset: The staff was not very friendly, the hall and the room smelled, the air conditioning unit kept turning off after an hour, it was advertised to have a continental Breakfast, they didn’t even have coffee.

Plussat: Spacious room, bed was very comfortable.

Miinukset: I was on crutches, unable to use my left leg. I received no assistance during check-in or check-out from lady at the reception nor a staff member who passed me twice by the entrance doors. Small things make a difference to someone like me. The bed's headboard needs some serious dusting!! TV remote didn't work.

Plussat: Rooms were very nice

Miinukset: N/A

Plussat: The room was clean, the staff is friendly and helpful. I got in really late my 1st night and the night clerk was waiting for me and had everything ready for my checkin. When I got to my room it smelled like it was freshly cleaned and the bed was really comfortable after a long flight and long drive. I enjoyed my stay and next time I'm in the area Nites Inn will be my 1st choice.

Plussat: The area and the bed was very comfortable

Miinukset: Everything was fine

Plussat: Very close to base. Food very close. Private and quiet.

Miinukset: everything I experienced was just fine

Plussat: Nites is very close to the base, super easy to get around and close to awesome food and shopping

Miinukset: The area is a bit run down and a few people were wandering around, but felt safe during the entire stay

Plussat: My A.C. Went out and in Texas that's no laughing matter

Miinukset: It was all good. Nothing negative to say

Plussat: i liked the location was within walking distance of most small stores for food. Checking in was easy, but I couldn't check in early.

Miinukset: I couldn't check in early. The continental breakfast was not designed for people with diabetics, no sugar substitute for the coffee.

Plussat: The whole experience

Miinukset: Everything was fine

Plussat: I liked that it was a place to sleep and feel semi safe. There was an Italian place right there. The a/c was working well.

Miinukset: The place is outdated. The furniture is beat up. The bathroom needs update and better cleaning. There is no elevator. You cannot take your breakfast in the rain room. The choices of breakfast is very poor and for juice you really don’t even have orange juice, but “orange powder” mixed with water. There is only cereal and couple of breads and jam. No eggs, yogurt nor meat of any kind.

Plussat: It was nice and quiet and comfortable the only thing i had a roach in the tub and one in my bed but it was all good.

Miinukset: I didnt care for the roach in the tub and the roach in my bed but i always enjoy my stay.

Plussat: Hotel staff was VERY friendly!

Plussat: The bed was excellent had a great night sleep love this place this is the only place i book when i come to killeen.

Miinukset: All was good.

Plussat: The staff was absolutely amazing. So very friendly & caring.

Plussat: I loved everything

Miinukset: Nothing

Plussat: Friendly front desk. Room was decent for the price.

Plussat: Lighting in bathroom was not good

Miinukset: The lighting in bathroom was very poor

Plussat: Front desk clerk was very helpful

Miinukset: Food in hotel restaurant wasn't good. Over cooked fish and broccoli and potatoes were cold. Bartender couldn't make a martini.

Plussat: The tv

Miinukset: Parking sucks people walking around late at nite. Then Tolliet ran loudly all night long for two nites!! they came wiggled it talked about it but never changed the issues in tolliet. I finally turned water off so I could sleep . the beds o my gosh the hardest I've ever slept on this was not a 3 star hotel at all. Had to do some work on computer so tried to use theres.. It kept locking up mouse sucked. The day time customer reps seem like they had attuide Issues what ever u asked them. Up on leaving check out one girl on Sunday morning was sweet attentive and gave me 500 points on awards for hotel for our stay! that's something but probly won't ever use them .Rough two days to say the least

Plussat: Very nice staff and room. Happy with our stay

Miinukset: Nothing

Plussat: Room nice. Bed comfy.

Miinukset: Food was terrible, had to be reheated. Toast stale, potatoes salty. Had to have front desk staff reactivate key card for second night. This has happened before at a different site.

Plussat: The price and the staff

Miinukset: The room could use updating. I thought for the price of a last minute reservation it was a good price.

Miinukset: Didn’t receive room service & the breakfast morning crew was very rude ! Mainly “Flo” she was loud and very annoying .

Plussat: Location was good to my job location location does have a bar and grill as well.

Miinukset: The staff was inexperienced, they locked me out of room bc they failed to check me into room and put me as no show. They failed to clean room as well. Was expecting more from cleanliness for a Holiday Inn.

Plussat: Nothing would love to share disgusting pictures of how the room was at arrival

Miinukset: Everything!!! Not worth the money, definitely need a refund

Plussat: It was a great experience, coming back from a deployment the room made me feel right at home!

Plussat: Older lady that checked me in a really sweet.

Miinukset: Owner rude. Biting bug in room. Got stung by yellow jacket leaving room.

Miinukset: The manager is a little intimidating by that is I had a guest I forgot to sign in she left her key card in the room and he gave her such a terrible time. I had left my medicine in at home and he totally went off in the way he was questioning me and her.

Plussat: Good

Miinukset: There was a cockroach in the bathroom big dead ones

Plussat: Price

Miinukset: No

Plussat: The hotel is easy to access on business 190. The room was exactly what we needed, nothing fancy. The staff was helpful when we needed something.

Miinukset: We did not watch TV but the TV is a small screen, maybe 32 inch. The location is in an area that seems a bit questionable. It is next to O"Malley's pub yet we did not have any noise from it. The pool is nice but not heated.

Plussat: The cleaness & friendly staff

Miinukset: No pets allowed:, We travel alot for wk & we have a RV, this job we had to stay in a motel so our dog is our child & we always have her with us & we had to take her to a sitter this time, tk goodness it's with an aunt & not a boarding kennel

Plussat: ac was cold

Miinukset: racoons got in to my truck and tore up my truck lot of woods in back

Plussat: Not much.

Miinukset: Over priced for what it is. Location is not great part of town. And its really only 1 1/2 stars to maybe 2stars

Plussat: Price

Miinukset: There is no breakfast. Just one or two frozen burritos and a frozen waffle.

Plussat: Watch out for identity theft. Hotel is a dirty and has bugs. Electric al outlets are broken and the room stinks. The smell was very bad. The staff does care and would not refund my money so I could stay elsewhere.

Miinukset: Watch out for identity theft. Hotel is a dirty and has bugs. Electric al outlets are broken and the room stinks. The smell was very bad. The staff does care and would not refund my money so I could stay elsewhere.

Plussat: Quiet location

Plussat: The staff friendly and if something was wrong they were there to take care of it.

Miinukset: Not that clean, there was black mold in the bathroom and room smelled like smoke to the high heavens they need to get a control on that

Plussat: Everything was fair.

Miinukset: Old and need of repair.

Plussat: I like the the manager and the entire staff, they were helpful ,friendly and very welcoming. To touch base on the ONLY issue i had with a very rude and unfriendly neighbor ,I went to speak with the manager of the motel, who is mrs. Chris, i informed her of the situation at hand at the time, she was very friendly, listened to what i had to say and seemed to really care about what was going on. She offered us another room and apologized for the behavior of the other guest who was being a problem. We declined another bc we were headed out the following morning. I'd definitely stay here again when i come home for a visit.

Miinukset: I had a room next to someone who unfortunately was quit unfriendly and rude for NO apparent reason .

Plussat: It was cheap

Miinukset: It was ok

Plussat: Front desk employees very friendly and attentive

Miinukset: The room was not clean, bathroom and carpet dirty. And smells bad.

Plussat: It was close to were I was going.

Miinukset: It had roaches the air conditioning wasn't working well

Plussat: The size of the room.

Miinukset: Cleanliness.

Plussat: nothing

Miinukset: i’ll start with the night front desk person. so rude. i guess he thought he was trying to be funny? i don’t know and then when we said we were gonna pay with two cards he made it was a big deal saying “oh we were gonna make it difficult for him”” why can’t you just use one card and then pay the other person back” and on , making us just go to one card. and then when we got to the room , it smelled so bad. he said he gave us a nonsmoking room but it did not smell like it. the bathrooms were too small also.

Plussat: The room and eating areas were very clean. The staff was very polite.

Miinukset: The bathroom area was very small, and tub was high. My mother wasn’t able to take a bath/shower because I wouldn’t have been able to get her in or out.

Plussat: The room was clean

Miinukset: People in the pool were to loud And it was already past 10 pm and people were still in the pool

Plussat: The property was very clean and well maintained.

Miinukset: The pool was a lot smaller than what the picture showed.

Plussat: Good place to have a hotel, easy access.

Miinukset: We were treated like an inconvenience. I simply never have dealt with hotel staff that rude. I tried to make friendly small talk and was immediately shot down. Then when the room wasn’t very clean and had a very strong fruit smell, we didn’t feel comfortable talking to the staff. Very disappointed. I travel to this area often and will never recommend this place or return.

Plussat: The location of being close to everything.

Miinukset: When we arrived, the front desk staff approached me and stated that there was no cable tv in the rooms and there will be no discount in the price of the stay.

Plussat: Great

Miinukset: Nothing

Plussat: The location was good and the price

Miinukset: There was no cable nor was there a lamp on the nightstand

Plussat: Aisha provided me with local resturants and housing options (looking at relocating). Bethany and Aisha provided excellent customer service.

Miinukset: The parking spots are small.

Plussat: Everything

Miinukset: Nothing

Plussat: Location and staff.

Miinukset: You could fill the springs in the mattress. The floors was disgusting, the shower curtain rod holder was broken, and I'm having trouble getting my refund back where they over charged me.

Plussat: I can’t remember her name but she is the assistant manager. She made you feel welcome and was very polite! She is also the only reason the staff rating got what it got. Keep up the great work!!!

Miinukset: We asked the morning shift staff to ask the room beside us to stop blaring music from midnight to 6am. (We tried knocking on the door but he/she couldn’t hear over the music). We were unable to sleep. All she said was “he’s probably a soldier”. I responded with both my husband and I are disabled vets but that doesn’t give that room the right to be loud.

Plussat: The room is spacious enough

Miinukset: The only thing that I'm going to complain about is the smell. There is this strong onion like smell that comes from the A/C And the bed is squeaky and not really comfortable at all. But everything else was good

Plussat: The kitchen

Miinukset: The shower heads were old and barely had any water comming out.... The refrigerator was making so much noise ALL NIGHT....the walls are paper thin...

Plussat: Very friendly staff. Comfortable bed.

Miinukset: Everything was great

Plussat: I thought the person at the front desk was friendly and accommodating.

Miinukset: The bed size in the room didn't compare to the size of the bed from the previous non-smoking room rented by me.

Plussat: Nothing about the property nothing it smelled like marijuana

Miinukset: It smelled like marijuana the rooms was nothing like the video the staff was very unprofessional the building itself was dirty the rooms was filthy

Plussat: Bed very comfortable

Miinukset: N/A

Plussat: Location Microwave and mini fridge Cleanness

Miinukset: Noise (paper thin walls) Wierd people Staff wasn't so friendly

Plussat: Room was clean, restroom was clean

Miinukset: Pool was dirty, booked non smoking room, whole 2nd floor smelled like cigarettes. Floors in hallways were so dirty walking barefoot left my feet so dirty as if I was walking outside on pavement.

Plussat: nothing, bad customer service from the clerk and the manager was worst please take out of your list. we left the hotel to another.

Miinukset: service was bad, smell like smoke in the room and hallway. manager and clerk very unprofessional. no customer service skill at all. the room only have a full side bed for 3 people. they did even look if they had a better room. they told me it will cost +

Miinukset: Cheap, close to a lot of stores and restaurants, but very dirty, were out beds. Looking for a cheap place? This will work.

Miinukset: They need to allow late check out. I think its stupid they dont. I couldnt even wash my clothes because the dryers were out of order! So what would be the point.

Plussat: nothing

Miinukset: bugs including ants, beetles, and roaches dirty bathrooms in two consecutive rooms rude cleaning staff

Plussat: Location was great

Miinukset: People In the hallway screaming and fighting all night

Plussat: The staff was super nice & location is convenient.

Miinukset: The entire hotel smelt like nothing but weed. People were banging on our door around 3 in the morning looking for someone else. Walls were super thin & we could hear the conversations next door.