The Westin Miyako Kyoto

Staff was very attentive, location was excellent.

The gym was under renovation and thus unavailable. Had I seen this on the website when booking, I would have chosen another location.

Excellent location, pleasant and friendly staff, beautiful views, great amenities, convenient free shuttle.

Didn’t get to explore the hotel grounds or stay in the Japanese’s style rooms due to ongoing construction.

Staff were all helpful and friendly. The location is excellent especially with the shuttle bus service. The Concierge staff helped us with sightseeing and several restaurant reservations and every recommendation was excellent.

Breakfast is a bit lacking for westerners. Coffee served was very small in quantity, not so delicious and sometimes difficult to get refills.

Very helpful and professional staff were easy to communicate with in English and a tremendous help at getting around town. Door staff did a great job explaining destinations to taxi drivers for us. Concierge staff did a terrific job making restaurant reservations. Excellent buffet breakfast included in our room price had very good Japanese and Western food, including eggs cooked to order. Satellite concierge at Kyoto train station provided convenient bag storage while we ate lunch prior to train departure. We found shuttle buses to and from train station every 20 minutes convenient and on time even during busy times (despite being warned of possible delays during peak traffic). Hotel is very close to Keage subway station which made it easy getting to central shopping district.

Room furnishings were comfortable but a little dated, with too few electrical outlets for today's common electronic needs. (We charged one phone in the bathroom and another phone by disconnecting something.) Bedside lamp provided inadequate light for reading. Fee charged for using the pool, which is small for a hotel of this size.

Breakfast could have been better