Bursa Hotel Kyiv

Interior design and vibe.

We took the junior suite but were surprised to find 1.5m bed although the room was supposed to have a king size bed of at least 1.8-2m. It also lists a balcony in the room facilities but I later found hiding in the room description something about most rooms or some other unclear wording. Anyway I asked about it in the front desk and was told a manager would talk to us, That never happened. Also an annoying metal bar which is part of the buildings foundations greets you when opening the door, in the bathroom they have one and it's a nice design touch but the one in the entrance just prevents you from entering normally. Breakfast was always missing food and you had to point the staffs attention to that, if you were able to find them. One day we just decided to have breakfast outside the hotel because there was too much food missing and you couldn't get the staffs attention. Another incident was that one day they had what I'm guessing is a wedding on the hotel's roof which was just outside our window. We came for a break before going out again and it was annoying staying in the room with all the noise, lucky we weren't planning on a nap. We asked the front desk about it and got an answer that it was planned ahead and another one was planned for later in the week. I didn't really understand how that's a relevant answer but I felt I was complaining too much already and it was just ruining the mood of the vacation, so I left the subject. I come to kiev a few times a year for business trips and usually stay at a business hotel in another part of the city, this time I asked my wife to join for the weekend and decided to go for what seemed like a cool hotel, the interior design is awesome, but other than that the level of service is very disappointing and I wouldn't return here.