Hotel Figaro

We booked a room with a balcony. When we arrived there and got the room, we saw that there were no balcony in our room. We talked to the lady who worked there who said that she instead had given us a bigger room. We told her that we wanted the balcony. She gave us a new room, but the same size as the last room. We went to se the balcony, we found out that the “balcony” where only a small concrete floor with stairs. I went up the stairs to se If the real balcony where upstairs, but then we got a angry telephone from a man yelling that we are not allowed to use the stairs. Very disappointed I went down to talk to the lady again. I tried to be as polite as I could and asked About the balcony. I asked if that was a the balcony, with no chairs or anything. She got almost angry yelling that she had never seen a balcony at a hotel with chairs. We stayed the night in the hotel, but where disappointed with both the room and with how they reacted. We paid quite a lot for a room with balcony, and did not get what we were paying for.