Super 8 by Wyndham Knoxville Downtown Area

The location was in the area I desired close to everything we were looking to do. Various restaurants and stores were within walking distance which we did enjoy.

This facility was nothing like what I have come to love and enjoy from staying at super 8. I have stayed at super 8 in locations all over including maysville,ky ocala fl and pigeon forge, tn. Ive enjoyed my stay at all of them. But this facility upon entering first no one was at the desk for me to check in and didnt walk up for almost 5 minutes and offered no apology for my wait. While checking in she asked how many people would be staying which I told her 2, the same as i had put on my reservation for a room with 2 double beds. She then asked if I really needed 2 beds then with the 2 of us, because "I dont really have that many double rooms left so could I give you a king room". Which I was fine with because it was just me and my husband. But then when we got into the room half the lights didnt work, in the bathroom the towel bar itself was gone, one of the supports for it was still in the wall but the other was gone and the open hole was there which a roach came crawling out while I was sitting on the toilet across from it. Then when my son stopped by before going to his grandparents he went to sit on the bed and cut his shin on the bent metal L braket that was under the boxspring. When I went to window to adjust the air condition I noticed a hole in the bottom window frame that made the window itself loose. Lastly as we got ready to go to bed a went to engage the locks on the door. The one on the handle did work but the swing door one did not. Which may not have been such a big deal except for the fact that around 5am some man came beating on our door until I got up and answered and told him he had the wrong room. He smelled of alcohol. This made me very nervous and felt unsafe, without this lock he could have pushed our door open without any deterrent. When I brought the disrepairs to the attention of the clerk, she informed me that she had gave me this "upgraded" room for free.

Nothing

The beds were tiny and uncomfortable. The tv didn't work right. It felt old. The bathroom didn't have a mirror. The coffee was literally the worst coffee I've ever had and there was zero creamer provided.

Good customer services

Beds were clean and comfortable.

The Hotel looked great from the outside. Inside was archaic. Continental Breakfast has ants all over part of the counter. I let the management know. They said that they would take care of it. That was ta about 8am. By 9, it was not taken care of.