Knoxville hotellia

Miinukset: Housekeeper waking us up, even though we had do not disturb sign on door.

Plussat: I liked everything about it, I will stay there again. Thank you.....!

Miinukset: It was all the way point. I was

Plussat: Fairly nice and quiet

Miinukset: Dust on floors, no access to drinks other than lounge on 2nd floor, and older white gentleman doesn’t seem to like dogs.

Plussat: Great service and well-appointed rooms!

Plussat: Great overall experience

Miinukset: Nothing

Plussat: Friendly and accomodating staff Breakfast was delicious and extensive. I would stay here again

Miinukset: Not much. I always enjoy reading the locals newspapers wherever I go. I would suggest they have local newspaper(s).

Plussat: Excellent location, room was perfect!

Plussat: Staff was very friendly, attentive, and helpful. Courtesy car was a real plus. Rooms were very comfortable and well appointed.

Miinukset: Room was too noisy. Not only street noise but sounds from adjacent rooms was too easily heard. Suggest avoiding “city view” rooms. I expected more from a higher quality hotel.

Plussat: Location. It is close to everything you need in a quick stay downtown. Right in the middle of the action and a short car ride to anywhere further out you need to go. This brand is fairly consistent with their amenities.

Miinukset: Check in was a problem as they double billed me & then had a problem explaining & fixing it both when checking in and when checking out. Terms should be clear and easy to explain. We skipped breakfast because of previous bad free breakfasts at this brand.

Miinukset: First, my reservation was under another name. I was called to confirm my reservation and didn’t get a chance to ask about parking. So I called right back and he could not locate my reservation. Luckily, I had my confirmation number and Ian was very helpful. Rooftop was closed and couldn’t figure out the phone in the room.. doesn’t really have much of a restaurant area and double charged my credit card for a night’s stay .

Plussat: This hotel has the best and friendly staff. Very impressed

Miinukset: None

Plussat: Location is IDEAL to Market Sqaure where there are a lot of eateries and activity! Located in the theater district. Great city! Extremely clean and very friendly!

Miinukset: Water pressure is low in bathrooms. Probably d/t being Green.

Plussat: Great location and very friendly staff!!

Plussat: Location was three miles from where we had to be everyday

Miinukset: We were very disappointed that we did not get the room we selected, also if we knew dogs were allowed we wouldnt have booked as we are allergic. We called for room cleaning and no one cleaned our room the whole weekend we had a trash smelling room.

Plussat: Clean, updated, very quiet

Plussat: I liked the location and cleanliness of the hotel the best.

Plussat: Location Is okay. Hotel is pretty.

Miinukset: Breakfast is disgusting. You have to pay to park. My family left hungry because they didnt have any good food.

Plussat: The hotel was in a phenomenal location. Our room had a great view and everything was super clean and well-maintained.

Miinukset: I didn't like not like that coffee and tea were only served during breakfast hours.

Plussat: The bed was so comfortable, the room was very large and the blackout shades were amazing! Location was excellent for walking to everything in town.

Miinukset: I would have liked to have a bathtub.

Plussat: Great place to stay with your family. Friendly staff and quiet. Nice place

Miinukset: Was charged 25 dollars for incidentals twice once by travel company once by the hotel. Should fall off my credit card, but still waiting.

Plussat: Everything else

Miinukset: Taxes ☹️

Plussat: Nice large room, indoor pool and great variety at breakfast

Miinukset: The placement of the TV in regards to the bed was bad.

Plussat: The bed was so comfortable! Very clean. Good breakfast. The mango smoothie was so good.

Plussat: The evening and night staff were very accommodating as was the 3rd floor housekeeper on Sunday.

Miinukset: I could not sleep because the bed was so uncomfortable. I specifically chose Hampton for the great nights sleep I had in Franklin a few years back.

Plussat: Location was good for our purposes. The staff was very helpful and courteous.

Miinukset: A comfortable chair, other than the desk chair, would have been good. Also not enough room to stow clothing during our 5 day stay.

Plussat: The breakfast was fabulous! The staff extremely friendly and helpful.

Plussat: The bed was comfortable.

Miinukset: There was lots of dog poop on outside of hotel on grass. Not necessarily the hotels fault though, but maybe they could have more poop collecting bags outside.

Plussat: Quiet and very clean!

Miinukset: There was nothing I didn't like about this hotel.

Miinukset: The site said it accepted pets, but when I was checking in they said they do not accept pets. I had a try to find a room on new years eve at 9pm.

Plussat: Good breakfast.

Miinukset: Mattress a little too soft.

Plussat: good breakfast. Location was very convenient to our destination. easy off and on interstate.

Miinukset: No restaurants at that location but we didn't need one, so that didn't affect us.

Plussat: Location

Miinukset: The curtains cannot be closed and there was a giant light right outside our window.

Plussat: Clean & friendly

Miinukset: They adjusted my heat.

Plussat: We were in town for my grandmothers funeral and the staff was very accommodating. The room was very clean. With this being an unexpected expense the cost was great. Also, it was nice to find one room that worked for a family of five.

Miinukset: The mattress on the roll out couch needs to be replaced.

Plussat: The room exceeded our expectations. Pool was clean.

Miinukset: Breakfast was not great.

Plussat: The staff was great from beginning to end. Our room was comfortable, clean and larger than expected.

Plussat: The breakfast you had was delicious! I liked the pool - my grandkids loved the pool.

Miinukset: That you did not have a playground.

Plussat: Excellent breakfast

Miinukset: Bathroom corners need a "deep" cleaning.

Plussat: Clean and very much worth the extra cash spent. Will be back for sure. Bed was really comfy

Miinukset: Breakfast choices could be better overall good...but more hot plate options would be ideal.

Plussat: The staff was very pleasant and courteous.

Miinukset: The room was tiny for Holiday Inn. This is not an Express Holiday Inn so I expected a little more. Doors to the room have a huge gap at the bottom and the noise level in the hallway was very annoying way into the evening and early morning.

Plussat: Nice staff and a clean hotel.

Miinukset: You have to pay for a very poor continental breakfast.

Plussat: Very clean room and very comfortable bed!!!

Miinukset: Nothing

Plussat: The step in showers were very roomy great for couples

Miinukset: The breakfast wasn't complementary and 15 per person... Wi-Fi didn't work and the executive suite was not too executive.

Miinukset: It would have been nice if they offered free breakfast

Plussat: Great Staff! Great location, felt safe

Miinukset: Every time I stay here there is always an issue with towels lol Not going to make me not come here

Plussat: Everything was great here the breakfast was delicious could not have found a more dedicated staff to make you feel at home. The beds and pillows are very cozy.

Miinukset: Highway noise was a little loud at times however there’s not much you can do about that.

Plussat: The staff. Namely Alicia! She is a wonderful person

Plussat: Very clean

Miinukset: On your site it wasn’t clear about the extra charge for pets, for this reason we will never book on your site again for business or pleasure. Also will never stay at a Holiday Inn. I also wanted to mention that the sink being separated from the bath is ridiculous, not everyone gets up at the same time, so when I get up, everybody is up. Never again.

Plussat: clean and modern, comfortable beds, onsite restaurant

Miinukset: symbol for shuttle service but none offered. menu for room service does not mention $4.00 service fee or tipping.

Miinukset: There was mold on the bathroom ceiling.

Plussat: Excellent young man on the front desk on arrival.

Plussat: Location, lots to do. Clean

Miinukset: I really hated the pillows, they were so over used, flat , like air

Plussat: Great room with nice kitchen. Hotel was in a great location.

Miinukset: When I booked my reservation...and clearly indicated I was traveling with my dog...there was NO statement that there was a pet fee. When I checked in...there was no statement verbal or written that there was a Pet Fee. The next morning when I got my bill there was a unexpected $50 pet fee. When I inquired at the front desk the young girl at the desk said “we’ve been getting slot of complaints about that” and “that hotel website does not state there is a fee”. When I asked for my bill be adjusted because had I known the cost would $50 more...I would of chosen a different hotel that was cheaper.

Plussat: Everything is great about this hotel. 100% recommend to anyone any times

Miinukset: Not one thing

Plussat: The room was amazing! So clean! The size was great and easily accommodated the need for more space with a teenager.

Plussat: How clean everything was

Plussat: Easy check in

Miinukset: Didn't clean my room the first night

Plussat: Immaculate conditions everywhere in the building

Plussat: Very good breakfast. Also liked the microwave popcorn in the room.

Miinukset: Hotel is very close to I-75, which was noisy all night. I would only stay again if I could get a room on the front side.

Plussat: Great breakfast, they even offer a light dinner bar on week nights. Room was fantastic. Easy access to places we wanted to see. Well worth the price. Would definitely stay here again.

Miinukset: Parking was a little limited

Plussat: The location

Plussat: sizable room with full fridge, microwave, and great seating area

Miinukset: very loud, right next to interstate. Used earplugs all night and still heard the trucks. If you like a quiet room, this is not the hotel for you

Plussat: Great location

Miinukset: Seems to be in need of an upgrade like carpets

Plussat: Breakfast staff was very friendly and made you feel welcomed.

Miinukset: First time at this location. We were moved twice, once due to toilet not flushing. Then we were sent down the hall to be told we can't stay because that room had just been given to someone else. The room were not as clean as previous location, dusty, spiderwebs in corners. Didn't get the clean feeling as previous stay.

Plussat: Location and staff were very friendly and helpful.

Miinukset: Court yard was dirty and ants on furniture

Miinukset: Staff was terrible. Very rude

Plussat: The premium floor option

Miinukset: Nothing at all

Plussat: Man the breakfast was sooo good and the whole environment was beyond what I expected.

Miinukset: Nothing

Plussat: Staff were great

Miinukset: Room was dirty. Popcorn kernels on the floor. Moved the automan and there was food debris under it. Hairs all over the shower and sink.

Plussat: Neatness and friendly staff members

Miinukset: Breakfast......

Plussat: The made to order breakfast bar was very nice. Great staff, free beer and wine happy hour at night

Plussat: Clean, location and the breakfast was good.

Plussat: Happy Hour, morning breakfast service, the pool, sauna, and jacuzzi amenities.

Miinukset: No.

Plussat: Very clean, friendly staff, couldn’t beat the price.

Plussat: Good Location. Breakfast and happy hour very good.

Miinukset: Room not the best. Needed some repairs, Bathroom door broken. Broken bathroom mirror. Could have been cleaner.

Plussat: The rooms were great - large suite style room with nice furniture and facilities

Miinukset: There were noisy people in the hall late into the evening. I did not call the front desk because it eventually quieted down. The pool looked unhealthy to swim in. I am a vegetarian and there was ham in the eggs. I found other things to eat, but ham in the eggs kept me from getting my go-to breakfast.

Plussat: The front desk person (Kris I think) was very polite and nice. Very courteous and helpful.

Miinukset: Beds,pillows, shower heads needs tightened. The lady in room next to us was loud it was way past midnite. I tried knocking on door and even wall so she would get the message . Finally had to call front desk he said he wld take care of it. 20 mins later she finally shut up.

Plussat: Breakfast variety was good, food quality was excellent. Front desk staff were amazingly helpful. The hotel was clean, and it was a really convenient place to say for my commute.

Miinukset: The beds were hard.

Plussat: Everything was very comfortable

Miinukset: None

Plussat: Desk staff; breakfast and the staff who maintained it; snacks; ease of check-in and check-out.

Miinukset: The adjustable shower head in our bathroom was too high to reach; I could not change the settings.

Plussat: The underpaid people that work there.

Miinukset: The television. The captions were too small. The captions were hard to turn on. The TV was too small. The remote that was in the room was not for the television in the room- had to get the correct one.

Plussat: Great Location.

Plussat: Staff accommodating. Cookies when we arrived

Miinukset: Not really. Location great ..on our way back home to Cincinnati

Plussat: Location close to family. The bed was excellent.

Miinukset: The room had only one office-type chair for comfortable seating, Had to ask for another chair and they provided another office-type chair. For the price of the room, it was sparsely equipped. Would not recommend it to anyone.

Plussat: The breakfast was great! Had snacks and coffee through the day my family enjoyed. Robyn that worked at the front desk was incredible! Her customer service skills were out of this world. Best stay I have had in a while traveling.

Plussat: I liked everything about my room at this Hampton Inn. It was spacious, clean and quiet. The shower was large and they supplied plenty of linen for my stay. Cookies and lemonade were provided at check-in and a real breakfast was provided in the morning.

Plussat: New,clean,location

Miinukset: Nothing

Plussat: I did like that they gave us extra time at checkout to make up for any troubles. The showers were great except may want to not use cloth with handicap showers caused water problems with removable shower hand spraying out into the floor would of saved if have a plastic liner

Miinukset: Only reason I didn't give a 10 was because of handicap accessible rooms. My husband lost his leg in August and it has been an adjustment for traveling they have the beds so high for someone in a wheelchair and can't stand

Miinukset: Bugs

Plussat: Clean and friendly staff. Hotel and room as pictured.

Plussat: Excellent and friendly staff. Nicely updated rooms.

Plussat: comfortable beds and good breakfast selection

Plussat: Great location for a TN game.

Miinukset: The first room we were assigned to on the 4th floor had not been cleaned so we went back down to the desk to be reassigned the one right beside so we lugged everything back up.The mattresses were very lumpy and need replacing.

Plussat: The area

Miinukset: The breakfast

Plussat: I appreciate the healthy options for breakfast. The staff were courteous and helpful. This is the second time I have stayed here and I’m never disappointed.

Plussat: We like this place, its location & its friendly staff!

Plussat: Great breakfast. Comfy beds. Very clean

Plussat: Room was clean and comfortable for the most part

Miinukset: It was hot outside and room was 76 degrees when we entered. We set it for 72 and ac was running. We came back later that night and it was back to 74. We set it at 71 and went to bed. AC ran for a while but by the time we got up it was back to 74

Plussat: Didn't eat breakfast.

Miinukset: Not really sure

Plussat: Very clean lobby and rooms.

Plussat: Everything was great, especially the bed.

Plussat: Clean and felt very safe

Miinukset: Rooms should be a little nicer for price paid

Miinukset: There was a strong citrus smell in the lobby.. other than that everything was perfect!

Plussat: Location right off I40 and really close to really good shopping and restaurants. We were in town for the game and UT was about 15 minutes away

Miinukset: Breakfast was not good and our toilet didn't flush.

Plussat: Very clean, despite construction.

Miinukset: Still finishing construction on the property. Dining area for breakfast not completely finished.

Plussat: Location,beautiful building and good staff.

Miinukset: Bed was worn and dipped from use.

Plussat: Comfort and cleanliness!

Miinukset: No

Plussat: Great breakfast and little extras.

Miinukset: A little farther from UT than I thought, but worth it. Good hotel.

Plussat: The staff was friendly. We stayed one night to enjoy a concert. The location and price was great. The breakfast was good. The cleanliness of our room was above expectations. I will gladly recommend this hotel to others.

Miinukset: I don't have any complaints about my stay at this hotel. Everyone and everything was above par.

Miinukset: Daytime front desk attendant was not as friendly as could of been but that is the only negative thing that we could say about our stay!! Excellent clean rooms, awesome breakfast, pool was warm and well kept and evening staff was very accommodating!!

Plussat: Great location, clean, awesome breakfast and very good value!

Miinukset: N/A

Plussat: Stayed here 2 times and both times were great! Highly recommend this location!

Plussat: Great staff. Obviously conscious.

Plussat: Everything was fantastic.

Miinukset: The slow service, I asked for towels and extra pillows at around 11:45 and after about an hour had passed, I called the front desk, AGAIN. Finally, they sent a maintenance man with the things I asked for. Then at 3:30, the cleaning lady came asking if I was the room asking if I was the room that asked for them and I had told her it’d been delivered about two hours ago.

Plussat: Great location. Easy in and out. Hilton expectations and Hilton delivered.

Plussat: The gym and the breakfast

Plussat: Location, cleanliness, large space. Very well thought out concept. Large refrigerator.

Plussat: Very comfortable room and nice staff

Plussat: The room was great, it had everything you would need and want, refrigerator, small stove top utensils, dish washing sink etc.

Miinukset: The mattress wasn’t comfortable, the hvac unit was too loud & the water didn’t want to go out of the tub!

Plussat: We enjoyed the breakfast each morning we were there. The choices of hot or cold items was everything we could choose for a great start for our day.

Plussat: Proximity to interstate, modern accommodations, ease of check in/out. The staff was extremely friendly and very helpful. Great breakfast!

Miinukset: Back parking lot dimly lit.

Plussat: Location

Miinukset: Construction in entry and front of hotel area.

Plussat: The room was as described in the online description and well exceeded our expectations.

Miinukset: It was a little noisy as it is located beside the interstate while we were trying to sleep.

Plussat: Room was spacious and bed was comfortable.

Miinukset: There was a wedding the night I stayed so the parking garage was full. I had to leave my car out front and come down at 11:00 pm to move it into the garage. We ordered the express breakfast and it was 30 minutes late and half not edible.

Plussat: Clean hotel, nice staff... and very close to the airport.

Miinukset: There was not a restaurant, although I just crossed the street and at at the hotel next door.

Plussat: Great location - many walkable restaurants and shops. Hotel offers convenient, fair priced parking.

Plussat: My husband loved the fitness center phenomenal and we loved how the clean the bathroom was, and that the bathroom had full tile. location was great.

Miinukset: Only thing would be we had to pay extra for parking. The hallways looked aged. I m sure this place was very nice when it first opened. They are making some renovations though, so I had be curious to see it then.

Plussat: Central location

Miinukset: Seemed like it needed some work done on carpeting and paint in the hallways. When we checked in there was a huge line and we wait like 20 minutes.

Plussat: The plaza is easily accessible from the interstate and downtown.

Miinukset: The bed was not comfortable, there were stains on the towels, there was construction on the building at 6:30 AM on a Saturday morning (a jackhammer in the parking garage), and the room was not as large as the website said. The breakfast was mediocre and not a good value.This is the second time I have stayed at a Crown Plaza (1st time at this location) and neither time have I enjoyed the property. I will not be staying here again. I overpaid for the room and could have been more comfortable at a property for half the price.

Plussat: Loved location and staff especially the bartender. She was efficient and very friendly

Plussat: Closeness to Tennessee Theater downtown.

Plussat: Everyone was extremely nice and professional. I love the Crown Plaza. The breakfast buffet is amazing.

Miinukset: I can’t think of anything.

Plussat: Friendliness of staff.

Miinukset: Nothing. The whole experience was outstanding.

Plussat: It was walking distance to everything

Plussat: Amazing staff, friendly, understood late check in, and extremely helpful. Restaurant had food ready after we called it in and it was only moments literally before they closed for evening, and bar staff extremely friendly. can't say enough nice things about this hotel. But Thank you!

Miinukset: Hotel was under construction, and we were not told, so we were woke up at 7:10 am due to noise of vibrating and hammering which apparently was saws, and hammering. However, they bought our breakfast, so all is great! Staff in Restaurant for breakfast was extremely nice so it made it up to us.

Plussat: It is an excellent hotel. The rooms are very nice and the breakfast is very good. I love that it is very close to many Knoxville attractions.

Miinukset: The pool is very cold. Also very sad to see that the hot tub is not there any longer. We were really looking forward to a swim but the water was way to cold.

Plussat: The room was nice and clean. The parking lot was clean. The breakfast bar had plenty of food options.

Miinukset: Nothing.

Plussat: Good breakfast and very interested in your guests.

Miinukset: No hot tub

Plussat: The room is big and the bed is nice.

Miinukset: The toilet chain in the toilet tank kept coming loose and I have to fix it 3 or 4 times, and the room had trash left on the room floor around the bed.

Plussat: The property was clean and attractive. The room was VERY nice and clean, and looked as though it had been recently remodeled. The breakfast was excellent, with a nice variety of offerings. The staff was thorough and professional, very welcoming.

Plussat: Very comfortable bed, very clean, and the staff were very helpful and informative. The breakfast was great. Overall I would stay again when traveling.

Miinukset: It was a little distance from the interstate

Miinukset: Breakfast area had somewhat tight space to maneuver to get to things if busy.

Plussat: The rooms are large and clean. The facility is well maintained.

Plussat: The room was large with lots of room. Good selection of breakfast items. Very friendly helpful staff.

Plussat: Hotel was very close to location of wedding we were in town for Staff was very accomodating for our 2:30am check in

Miinukset: Room was outdated and very dark in room (poor lighting). Mini frig was about to fall out of the cabinet each time we opened it and door was about ready to fall off. Outlet for lamp in living area was bad, causing shocking

Plussat: The location was excellent for my needs, the staff was very friendly and helpful. The hotels amenities were up to par.

Miinukset: None

Plussat: Hotel was clean, staff was awesome and it was in a good area

Plussat: Safe Clean Affordable

Miinukset: Room could use a few updates...commode handle broken. Ceiling over hot tub cracked and breaking off...bathroom door hit the ceiling light when opening...

Plussat: location was perfect being right off the highway.

Miinukset: It needed to be updated somewhat.

Plussat: Checking in was easy, convenient and fast. Very nice staff, the entrance was clean with no debris. The room was very nice, clean and updated. Bathroom was spotless and well stocked. Bed was amazing!!! I also might add parking was free!!!

Miinukset: N/A

Plussat: Beds and bedding are extremely comfortable. Great breakfast

Miinukset: our room was next to the elevator and I could hear a banging all night

Plussat: It was clean.

Miinukset: Yes, the family gathered in Knoxville for the funeral of my father. So, all but 1 of my 6 grandkids wanted to swim the night. Door keys would not open the pool. Staff said probably needed new batteries. The two women working didn't know how to change them

Plussat: Very pleasant staff.

Miinukset: No

Plussat: Staff was very helpful.

Miinukset: Shower rods falling down. AC not working well, very humid in room and halls. Refrigerators turned off. Many normal breakfast items were missing.

Plussat: The breakfast was very good, better than most. Something for everybody, from pancakes and bacon to yogurt to cereal to sausage and biscuits. The location was fine. Everything in Knoxville seems to be only 15-20 minutes away from wherever you are, so we were pleased with the short drives we had after a 12-hour trip up from Florida.

Miinukset: We added an extra day at the beginning of our stay after the initial booking, but the hotel had no record of it. We were originally slated for a double Queen room, but they had none available the night we arrived. They put us into a King suite for the first night, and then were going to move us into our Queen room for the next two nights, but they decided to not inconvenience us by making us switch in the middle of our stay, so they let us stay in the King suite for the duration. We had to pay King price for the first night, because they hadn't received the revised reservation, but the Queen room was prepaid, so essentially we got a free upgrade for the next two nights. The room, however, had no closet. First time I can remember a hotel room with no place to hang up your clothes. Other than that, though, we had a very nice stay. We visited with family, and attended the historic Tennessee Theater downtown for "Fiddler on the Roof" (pictures below).

Plussat: Clean and safe and great place to stay!

Plussat: The room was AMAZING AND VERY CLEAN! The breakfast was GREAT!

Plussat: Great location. Clean rooms/clean breakfast. Super friendly and easy checkin.

Plussat: The actual room, lobby, bed, and layout are as good as many others in this same price range. The parking is adequate and the staff was friendly and helpful.

Miinukset: They didn’t have anyway to plug in USB devices into either a lamp or a base unit which is common in many hotels of this similar type. The location is both great for acces to the highway and frustrating because of the noise from it. The actual entrance from the road is also fairly congested most of the time and can be difficult to get into.