Smarty Cologne City Center

Bathroom was clean and okay

I asked for a hairdryer and it appers there was no hairdryer at the desk. And after 2 hours there still was no hairdryer. There was no hanger for coats in the room, so my coat always hanged on the chair and that was uncomfortable for other rommates. The lift always makes a strange noise that makes sleeping in the nearest room hard

Most of the staff were not very friendly and not patient and not helpful when you ask something, plus only one charger in the room for 4 people! As a traveller I do need to charge my cellphone for maps, book my next bus, etc. So I have to lost a lot of time of the next day charging my phone. Finally they did not offer anything such as coffe or tea for free like other hostels do. And cero environment. I wouldn’t come back for sure.

The bed at the single room I was staying at was quite comfortable.

When I asked to leave my suitcase in the luggage room, I was told I could just access it with my room card and just open it unaccompanied, and the room is located far from the reception desk, so basically anyone can take any bag. I saw some people have strapped their bags to the metal shelves with bike locks, which I hoped I had too. Thankfully I had a lock on my bag, so at least no one could open it. In the end, my bag was intact, but the experience was a bit disconcerning regarding security.