High Life Bungalow

The location is good. The view is nice

The management staff were incredibly unfriendly, unwelcoming and unhelpful. We were in the seaview deluxe room and unfortunately we shared our bed with ants the first night, being bitten and itching all night. The next day we explained the situation to the manager. He immediately accused us of eating in the bed and showed no sympathy for our lack of sleep. When I asked if the room could be cleaned he basically said we had to wait our turn. I specifically mentioned to the female manager about our Ant situation when handing over our key for cleaning, requesting that the sheets be changed. When we returned in the afternoon the room had been cleaned but the ants remained and were now worse than before. Only when we packed our bags and decided we were going to move to a different resort did the staff finally act attentive. The cleaners changed the sheets and used lots of insect spray, which did the job. It was frustrating this had not been done earlier as requested. We had a better sleep that night although there were still a few ants nothing compared to the night before. There were several other examples of complete lack of hospitality. 1. Check in was unfriendly. 2. When asked if the hotel could help us to get a taxi, we were directed to walk down the street to wait for one. 3. We requested an early check out to catch the ferry. The lady at reception said they were unable to help us with our bags at 6.20am as staff would still be in bed which was fine, but in the morning there were plenty of staff around available to offer assistance with our luggage but no one assisted. In general the management had a cold, unfriendly vibe. A major contrast to everywhere we had stayed in Thailand so far, infact all over the world. I think this is my first negative review!