Koh Samui hotellit Mae Nam

Plussat: Staff very courteous-service exceeded our expectations. Only problem was girl behind the bar-was not very responsive or attentive to our needs on several occasions.

Plussat: This isn't your regular resort when you come to Zazen, this is a specialised, exclusive boutique resort where every guest is treated like a VIP. The staff and managers take much time and consideration to making your experience not only good, but the best and the most memorable. We stayed here for 6 days, we were pampered by the pool and by the beach. The reviews say that the restaurant at Zazen is overly priced, but not only is the cuisine here is top class, you also pay to have space, privacy and peace. The restaurant is definately worth the price and we enjoyed the Thai dance performance very much. My fiance planned a romantic candle light dinner on the beach with the hotel staff, the staff worked together to keep it a secret from me very well and played along... we were all alone on the beach when you proposed to me. Thanks to all the staffs' efforts, the night was so magical and most memorable. We hope that the hotel stays the same (management and size) despite the fact that they are planning to restructure the resort (pool and bar). We were also able to rent out the bikes to explore the island. Thank you Zazen esp. to the breakfast and dinner staff, and the managers!! PS. We picked out this resort because it is known to be ecological!

Miinukset: Nothing!

Plussat: The attention to detail everywhere on the property provided a very relaxed ambiance. The room was really nice, with a very comfortable bed and an amazing rainfall shower. The breakfast had a great selection, with options for any preference from the health fanatic to the sweet tooth

Miinukset: We were told on the phone that we could use the paddle boards, but then told by the beach staff that the paddle boards were broken. Additionally, the paddle boards appeared to have been left there for some time, so the entire resort staff (including the reception) should have been informed that they were broken. OR even better, they should have already been replaced.

Plussat: Breakfast is very good (Big variety of fresh juices. Fresh mango). I recommend you to try "tea ceremony". Very attentive, polite and knowledgeable staff. Highly recommended

Miinukset: Beach is so-so

Plussat: When we booked the Zazen we did not realise quite how luxurious it was! We had a wonderful stay there - the staff were incredibly friendly and helpful. We loved the 'extras' that were provided as complimentary - 10 min massages on the beach, suncream, fruit, cold flannels, cold drinks and ice pops - all small things, but made a huge difference to our stay. The hotel was clean throughout and the food and drink on offer was amazing.

Miinukset: The only issue that we had was the description of the excursion that we took - we read that it was a speedboat to the AngThong National park - we all assumed it would be a max of approximately 12 people - there were 45 (an outsourced trip run by another company not the hotel) It was hideous and overcrowded!! And not what we were expecting at all. We would also recommend putting CCTV pointing towards the beach as we had a pair of sunglasses stolen from our sunbed when we were swimming in the sea.

Plussat: Very charming hotel!! Everything ia mesmerizing :)

Miinukset: Service is outstanding up to the minimal details. Breakfast is to die for!!!

Plussat: Staff, location, hotel buildings and rooms.

Miinukset: Beach was clean but sea was a bit dirty. Didn't want to swim in it after one experience. It's all a little overpriced. Felt a bit like a cash cow there, they don't need to fleece people staying there. Make the extras, ie the massages more competitive and more guests will use the on-site facilities.

Plussat: Breakfast was great as was the service and staff. There were big showers, comfortable beds, close to Fisherman’s village, friendly guests, a nice guest gathering, Songkran dancing.

Miinukset: Need more drink specials and happy hours. The construction at the pool was a little bit of a nuisance, but they were nice.

Plussat: Very quiet, beautiful & lush grounds, great breakfast buffet

Miinukset: A bit remote, construction on both sides, beach is not great and tiny, staff very kind but a bit too timid, housekeeping left something to be desired

Plussat: The restaurant was just fantastic, didn’t want to eat anywhere else. Not only the quality of the food but the great attention to detail from the Zazen stuff.

Plussat: Amazing hotel surroundings. Well maintained. The main pool is very large. Red colored shadings available in beach area to stay. Very calm and quite place. Few massage parlors along in the beach. Good food.

Miinukset: Bit far away from the fisherman's village.

Plussat: The location, the rooms, the hospitality, cannot fault this place!!

Miinukset: Only the Australian options on room service could be better.

Plussat: The staff here are all amazing, so friendly and will make sure you have everything you need. We stayed in a beachfront pool villa which was lovely, highly recommend if you are considering it. The food in the restaurant was pretty good loads of choice for breakfast and illy coffee made to order. Happy hour at pool bar good as it’s buy one get one free but a little pricey out of happy hour, mainly because the exchange rate is terrible at the moment. Location is nice for the beach area but not really good for walking upto the Main Street as not loads up there. Hotel does provide shuttle service to fisherman’s village for 50bhg pp each way and 100bht pp each way for chewang. Overall a good hotel with the best staff.

Miinukset: Not much to be honest, just location to walk to busy areas.

Plussat: Helpful and happy staff, great relaxing atmosphere, beautiful infinity pool and clean and comfortable rooms

Miinukset: Some rocks in places when entering the sea directly from the hotel, some signs up to warn people although not very obvious

Plussat: We booked a plunge pool room that gave us privacy and quiet away from the main area when we wanted it, sometimes we could hear the waves on the beach when we sat outside. We loved the main pool and pool bar, cocktails and food were delicious. The beach is nice, quiet and uncrowded. Staff were exceptionally friendly and helpful. Great location to see and do things on the island, take the resort shuttle a few minutes drive away to Fisherman’s Wharf for drinks and dinner. The resort offers tours and activities. You can easily spend all your time relaxing at the resort alternatively there are restaurants and a 7Eleven within walking distance nearby, we liked Treehouse on the beach for sunset drinks and dinner.

Miinukset: We hadn’t booked breakfast with our room and thought it was a little expensive in comparison to other dining options offered at the resort but otherwise it was excellent.

Plussat: The breakfast every morning was spectacular. The service was impeccable throughout the resort. The massages we got at the spa were also top notch. No complaints! The beach was spectacular.

Miinukset: The one thing we didn’t love was the dinners - we suggest just going to neighborhood restaurants. The laundry service was prompt but pricey. And the poolside service would be better if you could also order food not just drinks. But all those complaints are minor

Plussat: Rooms are clean and spacious , WiFi and TV works properly , staff are very kind , breakfast is just delicious !! 3rd time here , never disappointed !

Plussat: The of the room

Miinukset: The location is far from the center and restaurants, the hotel restaurant dosent have really international food

Plussat: Hotelli oli kokonaisuudessaan täydellinen. Rauhallinen aikuisten hotelli.Ilmaisia aktiviteetteja,erittäin siistit huoneet ja ympäristö.Hotellilla toimi kaikki.

Miinukset: Olisi ollut kiva,jos hotellilta olisi ollut kuljetus myös aamupäivisin eri paikkoihin.

Plussat: The staff are very friendly and extremely accommodating, nothing was too much trouble for them. The resort is immaculate, the beds are comfy and the views and food amazing! The bar staff were very helpful and served excellent drinks - Toto deserves a special mention :)

Miinukset: We felt a little rushed and disorganised on our checkout, perhaps a leaving drink like our arrival drink would a nice touch but otherwise I can't complain!

Plussat: Stayed in the most expensive beach front pool villa. Liked the view.

Miinukset: Villa was too small compared to the price I paid. No luggage rack in the room. No chair to sit in the villa. Just a chair in pool but no place to sit in the room. Room is the most uncomfortable part. It’s not worth.

Plussat: Belmond Napasai is an extraordinary 5 stars hotel. It seems like an oasis in the middle of Koh Samui. It was the best of Koh Samui to be honest. All the facilities are very good, the rooms are very comfortable and clean and especially the staff is fantastic (a special thank to Lec, to be so kind and the way he anticipates everything). A true experience! For sure we will look for more Belmond experiences in the future.

Plussat: Courtesy and kindness of the staff Swimming pool amazing Room position, view and details The complimentary water sports and yoga Great breakfast

Plussat: Perfect getaway for a couple of days - once you are there, you won't want to leave. We stayed for a couple of days at the end of our holiday, for total relax, after doing all the trips that we wanted.

Miinukset: It's a resort, so you could be anywhere.

Miinukset: Quality of food is so so, service at the restaurants was poor (inattentive and very slow though polite - especially at the beach restaurant). The decor is extremely artificial, over done - it didn’t feel natural at all even at the beach. I didn’t like the style.

Plussat: Everything actually

Miinukset: Food menu is very poor. Need to have variety

Plussat: Very comfortable facilities in the room. Clean. Staff is very nice, helpful and accommodating.

Miinukset: I wrote earlier.

Miinukset: Wooden flooring in the villa a little slippery as they might have over polished

Plussat: This is a relatively small-scale resort, everything is within reach, the place does not feel massive, and you get to know the staff after a few days. The Thai food was very good. The kitchen is extremely flexible for custom food requirements. The resort is a bit older, which gives it a very authentic feel (everything is well maintained though).

Miinukset: Only minor points. The gym has just 1 treadmill, which inevitably causes a "traffic jam" (lots of spin bikes but they are in less demand). Some of the villas/residences, the units with 2 separate bedrooms and a living room + pool area (really nice!) have a lot of stairs that connect them. Good for people who appreciate exercise, might not be suitable for older people.

Plussat: Awesome quiet place with great staff and fantastic view.

Plussat: So spacious like a mansion.

Miinukset: Breakfast buffet is good. Other food you are better off going out...much better food at local restaurants and half price or less.

Plussat: Excellent location, possibly on the best of the ocean the island on Koh Samui. Very difficult to fault the property in terms of hardware. Rooms are excellent and the ocean-front front terrace is superb.

Miinukset: I have stayed in four Belmond Hotels. This one is the worst. I think the general manager has simply given up when it comes to managing this hotel. This experience has made me re-evaluate going to any other Belmond hotels/products. Admittedly, we had a great bargain to go to this hotel but I wouldn't pay any more than what we had paid and even with that, I would not go back again. Its a 5-star hotel setting with a 3-star management and service. This is why: 1. On arrival, no greeting by any management, not even a duty manager or a reception manager. Just any girl who worked at the hotel. 2. My entire 4 nights -5 days stay there, I had not seen the GM walking the ground even once. I know it is a man but I do not know what he looks like. The staff told me he lives on the property but he is simply invisible. 3. There seems to be no manager or any kind working there at all. The staff seems to work completely unsupervised. There are two french women working there but they do not appear to be of hotel/hospitality background. Just administration walking around the hotel, sometimes chatting to customers. They dress just like any other staff and I have never seen them supervising any staff. Most likely installed after LVMH took over the Belmond hotel chain to give is a bit of a french presence and french speaker but their presence does not add to the level of service of the hotel. 4. The breakfast staff congregating at the entrance of the breakfast room generally talking to each other and have no eyes on the customers. Too much chatting and one has to get their attention with effort. One trainee was excellent but I fear she will soon be like the rest. Again, I put it down to absolutely no supervision. Staff was let to do whatever and whenever. 5. Same applies to beach boys on the beach. Mostly standing under their station away from the sun and comes around to fill your glass with water once every 2-3 hours. I have run out of words allowed...

Plussat: The staff were just incredibly warm and welcoming. We checked out on our last day at 12 and our flight wasn't until the evening but they suggested to us that they would open one of the rooms for us to change and shower before we left, which was very kind (and welcomed!), and they gave us full access to the pool and beach that day. Any other requests we made were dealt with perfectly. The rooms were well presented, high quality and the restaurant was decent quality with a spectacular view of the beach and sea. Great open WiFi all over the resort. Free use of kayaks and sports equipment. Decent breakfast included - especially the fresh cooked pancakes and omelettes. The infinity pool is wonderful. The beach is just perfection, great views, pristine sand and if you're a fan of swimming in the sea - heaven. The water is calm, clear and clean and just the right temperature. The whole resort is very relaxed, all families and couples. If you're looking for nightlife you'd probable have to get a taxi, but we came for a quiet beach and a place to totally unwind, and that's what we got. I have never been to a beach of that quality and had so few people around. It was a dream.

Miinukset: The outside bathroom and living room are great during the day but a bit less so in the evening when the mosquitos come out. Staff were very good with providing incense, natural oil burner and sprays etc. but we kind of gave up on being outside after dusk as we got a few bites. Minor stuff - it would've been good to have a few more vegetarian options in the restaurant, and black leather sun loungers, as you might expect, become fiercely hot to the touch on sunny days.

Plussat: How I was Welcome The services in general The quality of the facilities Everything was excellent They make me like to come back

Plussat: Food is Ok, much choice to be taken, and very delicious.

Miinukset: mosquitoes, mosquitoes, still mosquitoes. A little far from the market, but quiet.

Plussat: Great location, clean beach and a wonderful pool and view. Staff is very friendly and helpful.

Miinukset: Standard villas are quite small, bathroom is located outside the room (within villa's private garden)

Plussat: Staff, beachside infinity pool, beach, service, rooms were all fantastic! The restaurant, while expensive, was really good. You can tell they have a well trained chef who cares about platting and presentation. All the staff were very nice and greeted you with a warm smile. You can tell the place is well managed. The location wasn't too bad either with lots of restaurants , massage parlors, bars, and convenience stores nearby within walking distance. Free kayak rental was awesome as well. Highly recommended.

Miinukset: The grounds could look a bit nicer...just grass and trees mostly do not too visually appealing. The grass in front of non pool villas also looks out of place and a bit ugly / plainin my opinion. They could at least add a small fountain or some sort of decoration.....rooms were a bit too dark for me but perhaps they were going with a darker more romantic setting? Fitness center is a bit small and not the best looking. The beach while great is north facing so no sunset views

Plussat: Great location, nice beach and swimming pool. Friendly staff and huge rooms.

Plussat: Beautiful rooms, fantastic pool and private beach. Very good spa also.

Miinukset: Location - which cant be changed, it is very quiet at night. No entertainment at/after dinner. Also a good 30mins + into the busy fisherman village in Bophut. If looking to totally chill and not move from the resort it is bliss however I like some sort of music/entertainment in the eves.

Plussat: Staff were extremely hospitable, helpful and friendly! Lovely resort on a beautiful beach.

Plussat: the attentiveness of the staff, always willing to help and assist, Kitti the concierge was simply very helpful and friendly, he made the whole experience exceptional.

Miinukset: There wasn’t the slightest approach to reduce the mosquitoes gathering in the bedroom, I got bug bites all over me because of that. The bedsheets were not clean, and were not replaced although I removed the sheets from the bed, the house keeping neglected to clean the cups that needed to be washed, as well as putting new and clean hand towels in the restroom.

Plussat: I don't know where to begin. Every aspect or our stay was A+ The staff was very friendly, caring and always anticipating our needs. We felt like family, and we miss their smiles. The cottages are well designed and furnished with taste. You have a lot of space, inside and outside. Every appliance works perfectly (AC, lights, power outlets, shower, etc.) , and we loved the outdoor bathroom (didn't use the exterior bath though). The bed was large and comfortable (I like firm beds) and it was fitted with a mosquito net if needed (we didn't need it). The property is well maintained and a pleasure to stay in. The pool and beach are a few footsteps aways and offer numerous comfortable deckchairs and parasols. The view is unbeatable… especially early in the morning. The restaurant was so good, we had trouble eating out and ended up having most our meals here exploring and trying the different thai dishes they offered. Don't be afraid to tell them just what you fancy, they will prepare it for you. The atmosphere is very quiet, perfect to relax, and regroup after weeks of hiking. The Wi-Fi is good throughout the resort (try switching networks if your bandwidth drops: there were 2 separate SSID when we stayed there). I can't recommend the Saree Samui strongly enough, we are so greatful for the wonderful stay they offered us.

Plussat: Majoitustilat todella kauniit ja mukavat

Plussat: Resort was very secluded, peaceful with a gorgeous view and amazing room. Best bargain we got considering other accomodations on the island. Breakfast was good and even better eating with the beach view. Best part was the infinity pool. Too good! We rented a bike from a local, 2 minutes away by walk. Same person also became our taxi-driver to the pier on the day we left. Couldn't have asked for a better location.

Miinukset: Only big watchout for people opting for Saree Samui, or any other resort-like villa on a tropical island, are the lizards. They were HUGE. Personally I didn't have a problem but even the small ones creep out my wife. The big ones gave her nightmares. Luckily there weren't any in our room, but it would have been easy for one to crawl into our villa, if not the bedroom. To be fair though you can't have nature without all parts of it.

Plussat: Beautiful view. Pool was wonderful!

Miinukset: If you don’t hire a motorcycle it’s hard to get around if you want to leave the resort. It’s a long way from the main drag - although this is a good thing too if you want quiet.

Plussat: Excellent staff and amenities. Very good rapport price/quality.

Plussat: The nicest place on the island. The place is over the top. I was a little concerned when we pulled up in the taxi, but I was absolutely amazed when we went to the room. The place has an amazing view of the island with infinity pool. The best thing i liked about the place was the AC worked great. There was actuality two mini split units inside that cooled the place in no time flat. The price is great. I just wish that i could have stayed longer.

Miinukset: -It is not walking distance to the beach or any stores. They however have a van that brings you to the beach or fisherman's village for free. -one guest was playing Middle Eastern hip hop really load at the pool for hours. Everyone at the pool was annoyed by this. I was hoping that the hotel would tell them to turn down or off. I suppose that the Thai culture is just to nice and let it slide. I did enjoy my stay. the pros out-way the cons by a long shot, and i would recommend this place to anyone.

Plussat: My second visit love the rooms and the views and the pool The food is also excellent and they manage to make a sauce for me that I requested based on a photo I took in their restaurant last year!

Miinukset: The only thing that wasn't fantastic was the WiFi which had it's moments but overall was slow.

Plussat: The bedroom was very spacious. We had a great view of the sea.

Plussat: Everthing

Miinukset: Nothin

Plussat: The staff was very friendly. Nothing was a problem. The view was breath taking. Especially when you can share it with the person you love. ;-) We would go to Matra any time again.

Miinukset: To leave. ;-)

Miinukset: Overall a 3 star! The hotel is built on a hill as you might expect from the pool view, but it is built in a most inaccessible, there are no elevators or any even somewhat convenient pathways! The connection path between the so called lobby and the rooms, pool, etc, are very steep roads that are really hard to climb and also lots of stairs, there is buggy service that you must use. The roads are so steep sometimes I felt I was falling out of the buggy and could hardly hold myself . In one occasion the buggy turned off in the middle of the uphill road and we had to jump out quickly, apparently the battery died! The buggy rides were actually quite frightening. Waiting for buggy every time you want to get out of the room was annoying. Aside from this major issue, the hotel is quite far from anything, the roads to the hotel are two sided but very narrow. (VERY risky also for motor bikes unless you are absolutely professional and you are confident about your vehicle) The hotel has free shuttle to fisherman village and chaweng 2-3 times a day but it only fits 12 people each round and the only good time to get out in the evening which is 6pm gets filled out right away (in the morning they get the reservation) Very poor breakfast, NO cheese, BLAND omelette, asked for mustard, not existent! BAD internet connection, water went cold frequently when taking a shower! At checkout wanted to pay the charges with US dollar, they did not accept, said they didn’t have the license to exchange. Overall a 3 star experience. The ONLY special thing about this hotel is the pool view, which by the way the pool area is quite smaller than what you might expect judging from the pictures. The sun-beds all tucked together in 2 rows.

Plussat: AMAZING view, fantastic pool, lovely staff, free pool towels, lovely room and bathroom, great included breakfast

Miinukset: When I arrived I wasn’t shown around, given the WiFi or told about the complementary water in the room. I told them about this though and they were very apologetic. The restaurant food is expensive and not amazing. It’s a shame that the hotel is so secluded so you can’t really go anywhere else

Plussat: The view was great

Miinukset: The room finishing wasn’t that good

Plussat: - We stayed in a WOWO room which was beautiful. Large room, very comfortable bed and great shower! - Breakfast was delicious with both Thai and western options. - The free shuttle to the Fisherman’s Village was ideal. Necessary as the hotel feels like it’s on the side of the mountain and not walking distance to anywhere.

Miinukset: - The room was on the top floor of a set of rooms. It was three flights of narrow stairs. Taking the suitcases up was manageable but it was a real challenge getting them down. Luckily I’m young and able, but without knowing that we are in this room, I know it would have been too difficult for my girlfriend if she was there on her own. Be aware of this when booking. - The swimming pool looks beautiful but the water is disgusting. Either there are too many chemicals or not enough, but it tasted salty and felt greasy, even in the morning before anyone used the pool.

Plussat: It’s near the Maenam Pier Staff are friendly

Miinukset: So many mosquitos in the room. The hotel should put more effort to prevent mosquitos entering the room

Plussat: The staff was super friendly and helpful. The facilities and the location was very good. We especially enjoyed the awesome beach that was not too crowded. Really good value for money. We definitely recommend Samui Buri and will hopefully come back one day.

Plussat: l like everything.

Miinukset: Nothing

Plussat: secluded location but easy to get to attractions via cheap taxi or hotel transport walking distance to good restaraunts and massage shops

Miinukset: private pool room steps difficult to climb needs one more step lower 3 steps instead of 2 would be better

Plussat: Staff were very friendly. Architecture was nice. And there was bike rental at the door step.

Miinukset: Outdated facilities - bathroom needed urgently renovation. The coffee is "Nescafé" - taste horrible. And there was a huge line to grab breakfast. Really hated this part. Way too far away from everything. I think the hotel is not bad but it was way too expensive for what it offers.

Plussat: Todella ihana paikka. Huone erittäin iso ja pääsi suoraan uimaan terassilta. Kaunis ympäristö ja uima-allas. Vietimme vain yhden yön, olisimme viihtyneet pidempään. Sijainti rannalla, mutta hieman syrjässä.

Plussat: Well looked after pleasant staff and well positioned right on beach

Miinukset: Did not collect room service dishes until room cleaning next day

Plussat: I fall in love with Interior design for room, lobby and surrounding area this hotel. (Special thanks to architech and interior designer). we extend to 3 nights.

Miinukset: Nothing

Plussat: The rooms are massive, easily over 50% bigger than normal sized rooms. The staff here we're exceptional and friendly.

Miinukset: The beach but it was still nice. Quiet area too but still enough activities to keep happy/relaxed.

Plussat: Loved the staff, architecture, the price, the gorgeous room, infinity pool, beach, gardens, generous breakfast, shuttle bus to Bophut or Chaweng, and the little village outside the resort

Miinukset: Liked everything except sand in the bed a couple of nights when sheets were not changed. Chinese tourists are noisy and rude, but fortunately they are few in number. All other guests were very pleasant and friendly.

Plussat: Beach Clean Good rooms

Miinukset: Food was average Gym poor Staff average

Plussat: Location, swimming pool, room size

Miinukset: Cleanliness very poor, bad state of repair esp. in bathroom, air conditioning very laud and couldn’t sleep