Hotel Iskandar

... employees smiled

Booked a family room which was not available, so we got a 2p room where two additional beds were placed. So no room left for luggage or walking. Lots of dust underneath the beds. receptionist only in other building. Shower was cold, airco not (but loud noise). Noisy, especially when evening market in front of room. Can go on, but you get the picture. We checked out after one night because they gave the wrong room, but no restitution of money.

Location good. Staff try to be accommodating and polite.

Wifi the entire stay of my trip was woeful. I stayed on Level 3 and didn't work at all. I had to connect with Level 2 and it was poor at best subject to infrequent connection and dropout. You simply could not rely on it. The hot water system in the room gave no hot water the entire time of my stay. There is no lift and each floor is a double set of stairs making for awkwardness if a family or anyone with more than a small bag. The property share a central reception desk but this is located at Sri Iskanda Hotel a few doors down. No one is in attendance at Islander Hotel at a front desk. Corridor noise and staircase noise can be a nuisance especially families not controlling their children at all hours with their noise permiating your room as there is no sound proofing. The last 2 nights of my stay were especially annoying with families on 3rd and 4th floor stomping in the staircase,children running around,screaming,yelling, loud talking but no control of children and consideration that other guests also stay at the hotel. A manned front desk actually in this hotel at all hours would serve to mitigate and have some control of this as central desk staff as reticent or unable at times to immediately deal with matters because they are stuck at Sri Iskabder Hotel location. There was no housekeeping of my room at all on the Sunday and I spoke to reception next day over it. They said you have to leave your key. I said well no one informed that at check in and most other hotel housekeeping use a master key for this purpose. Anyway it got sorted. Apart from this on checking at the outset I went to the room to find the bathroom area completely sopping wet like it had been water boarded. The floor,the wall tiles,the toilet,the wash basin,the shower recess and the mirror glass all wet not dry.Almost like someone had a last minute shower or a rushed housekeeping cut corners job. The state of bedding sheets,blanket,pillow cases and towels look old,worn,spotted and marked

Spacious room and value for money

No lift. My room at level 3 with 3 kids plus 4 luggage. No more stay at this hotel