Renaissance Kuala Lumpur Hotel

Despite the confusion during our first night, they have prepared a nice setup for me for my birthday with cake and balloons and I really appreciate that gesture. The location was also really nice because it is near train station and you can walk 10 minutes towards the Petronas towers. Our room also have a great view of the KL Tower and it is so beautiful to see at night. The room is also very clean and well maintained and it is easy to call and reach room service staff :)

We had some issues at the front desk when we arrived that night as i handed over my printed booking.com reservation and staff informed me that my booking has been cancelled which I was so shocked as I didn't really have any prior notification from the website, hence I had to pay for a new booking and settle without the breakfast as they said that the rate will be different; moreover, me and my bf had to settle for a twin room instead of a double room as they didn't have any other room available. Good thing it was only for one night as they changed our room to double the next day, but of course it was a bit inconvenient as we needed to keep our stuff in luggage, sadly we never had breakfast the whole stay and it was still a mystery to me how my booking was auto cancelled without any notice from the hotel nor from booking.com. I really hope this doesn't happen anymore. :(

Price Pool Location

There was a small cockroach in the bathroom No restaurant

The bed was very comfortable though and the room was very spacious. The breakfast spread was excellant!

The pillow was too soft not comfortable to sleep on. The shower pressure was too low.

Huge n clean swimming pool And a good gym. Rooms are clean n tidy.

Staff not well train at the club lounge. Pillows are too soft.

the location is very good, easy excess to down town shopping area and walking distance to petronas towers

they didnt treat us as a honeymoon couple,even though i informed them that we are coming for honeymoon

Have stayed previously and was not disappointed this time. Excellent customer service. Helpful staff. Good location. Good food.

Price of the Internet connection was ridiculous. Budget hotels in Europe supply in-room internet for no charge yet the cost per hour here was exhorbitant.

Large comfortable bed with good outlook. Close to all facilities. Friendly staff. Good swimming pool and tennis court.

I stay there every year

No, I like the hotel and its staff

Perfecto

Hotel was presented very well, room was excellant, very clean and in good order. Staff were very helpful and friendly

Our only criticism was the coffee served at the pool bar was awful.