Simms Boutique Hotel Bukit Bintang

The only thing that was good was the location of the hotel. The reception Indian Girls are good and they try to solve your problems. The Bangladeshi workers are good and cooperative.

The bedsheets are very old and have holes in them. The Bathroom is badly designed and the sliding door does not have any lock. The staff does not know about the parking that they claim to be 10RM per day. I had to pay 34 RM per day because I parked it in some plaza because they could not explain me the location of parking. At night I asked the guy at reception to tell me about parking and he started fighting with me and asked me to make sure to checkout at 12 next day. One sanitary workers refused to change the bed sheets but the bengali workers helped me in that. The sanitary worker was behaving like he was the owner and I was staying for free in this hotel.

It's okay for a day's stay.

The check in process was slow. I had to went back twice to the lobby as the didn't set the key card properly the first time

The front counter staff was helpful and friendly. Two Indian ladies, I don't know their names.

1. The room was not as advertised. 2. Not clean. 3. TV : very poor reception (better not to have them).

Simple and flexible design to fix a small space plus this hotel less noise compared to other hotel behind. Well done.

The old men which is a staff used to knock my door few time a day and yelling to me like I'm owe thousand bug from him. He should talk softly with any customer.

Location

Need more on greeting and customer service