Grand Inna Kuta

Location was good, that’s if you want to be in central Kuta which is extremely busy. You are right on the beach front too, which has lovely sunsets (although definitely not my favourite beach that Bali has to offer ...) The breakfast buffet is huge and varied. Sadly, these are the only positives we have.

We arrived at 2pm, extremely hot and bothered after a very long journey. We asked to be allowed to check in a little bit early so that we could shower however, they wouldn’t allow us to do so and we ended up being made to wait until after 3pm before we could go to our room. I did find this unusual for such a large hotel with a lot of rooms, it’s also one of the most expensive hotels in Kuta and I expected a better service from the staff. We needed to shower and they sent us down to the pool to use the public ones, that have no walls and are right next to the pool ...not really the shower we were requesting. The WiFi was awful and constantly kicked you off, we had to keep going out to use other restaurants WiFi. In addition to this, we had to make a very urgent phone call to do with our flights and asked reception to help us. They refused to let us use the phones at reception and said we could use the one in our room, which we then did. Unbeknownst to us they then charged us £50 on checkout for the call we had made! Finally, we asked for a transfer to the airport and they asked for 250,000 IDR! Which is insanely expensive, we went outside to get a Grab taxi who then charged us 50,000 IDR (so they were hiking the prices up by 200,000 IDR!!!). Overall, a really disappointing last nights stay in Bali - my partner and I foolishly assumed that because this place was the most expensive in Kuta, it would therefore be the most luxurious experience and it really wasn’t. I’ve stayed in much cheaper and prettier hotels in Kuta. Definitely would not stay here again :(