Grand Inna Kuta

Proximity to pool was fabulous. The view from the front pool looking onto the beach was brilliant. Breakfast is delicious.

We had $AUD and food/drink taken from our rooms on a couple of occasions. There are no hooks for towels or clothes/swimmers to dry. A small line in the shower, but it was rust stained and marked the clothes.

The service of the guy on the front desk was discusting. He tried charging us for drinks from the mini bar but we did not care that we did not have them. He ignored us and said he would call the police. It was discraceful service and wrecked the end of our holiday. I will never stay there again.

Location is great. Buffet breakfast was good with sufficient choices. Staff was helpful and accommodating whenever we request for items like outlet adaptors and packaging tapes.

Yes, the House keeping staff should clean the rooms well and use better smelling fabric detergent or softeners for their sheets, towels and pillow cases. Their bed throw pillows were soiled and smelly.

My friend was in the pool, floating human shit went on to her and she has to jump out of the pool, disgusting!! We complain to the staff but not even an apology!! Rooms are outdated, poor break fast spread, for sure this hotel not value for money. there are much better hotels on the beach for this price.

Good breakfast, great pool, close to beach & city center

renovation on our floor, dirty

The hotel are in a very nice location. Directly on the beach and close to the Beach Road. Just small step and you are in the city. Just a small steps and you are on the very nice beach. Nice large pool with a lovely pool bar and kindly staffs. Nice garden with a nice restaurant close to the beach. The staffs at the pool and the garden restaurant kindly, helpful.

The hotel by self. If you come from the pool and garden, you have the feeling you are not in the same hotel. The rooms are old, dark, very dirty, and noisy . The cleaner unkindly, laesy and not clean. My room was full up with mosquitoes. The blanket on the bed not white, more grey. Only 2 towels for 2 people. The cleaner not disinfect the toilet.

Beach and central location

Small bath room