Inn & Go Kuwait Plaza Hotel

Good staff

Old

The location was very close to Kuwait traditional market. The rooms were clean and spacious. The breakfast is acceptable

The staff didn't inform me that the hotel is offering free car parking in adjacent mall (Mothana Mall) during my stay from Jan 2 to 6, 2020. Also, there was no poster or any paper stating this offer. Actually, I contacted the hotel through booking.com concerning free car parking and received a reply the there is no free car parking and parking charges will be applied. During my stay I was paying for the adjacent mall car parking except checking out day while other hotel residents were parking thier cars in the same mall free of charge. I discovered this strange situation during checking out when I noticed that other residents bringing car parking ticket to the reception to stamp it to avoid paying as leaving the mall parking. I demanded an explanation from hotel management and the reply sorry we didn't inform you and the reply we sent to you about the car parking is a typical reply which was wrong and we are also sorry for that. Who ever is planning to stay in this hotel should ask for free car parking since the staff might forget to mention this during checking in regardless of any hotel reply through booking.com. Finally, the hotel furniture is old and has many scratches as signs of heavily usage. Although, the beds were comfortable.